Firehouse Subs Eastgate Mall
$ • Sandwich Shops, Fast Food
Hours:
830 Eastgate S Dr, Cincinnati
(513) 943-7827
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Every single time I go in to order and carry out , the staff is so friendly and so quick. There is a long time employee there who is very nice and helpful he wears a big chain and has a little edgy look to him. Good customer service people are few and far between nowadays and you are lucky to have him.
three times I have asked for the meat to be cold on my sandwich and three times my sandwich was hot. three strikes and you are out,......
Was there for dinner tonight and as always the staff was great and food was delicious. Tonight a young gentleman that was working there by the name of Mark noticed my boy wouldnt eat and was really wanting a cookie. I tried eveything to get him to eat and nothing would work. This young man purchased my boy a cookie out of his own money brought it over to my table and made a deal with him to eat for the cookie. It worked. I guess what im getting at is there is still good in the...read full review
Ratings
Menu
Hours
| Monday | 10AM - 9PM |
| Tuesday | 10AM - 9PM |
| Wednesday | 10AM - 9PM |
| Thursday | 10AM - 9PM |
| Friday | 10AM - 9PM |
| Saturday | 10AM - 9PM |
| Sunday | 10AM - 9PM |
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Firehouse Subs Eastgate Mall offers sandwiches that are freshly made and quick to obtain. The staff is friendly and courteous, providing a pleasant experience. Customers often praise the quick and friendly service, with one employee standing out for being especially helpful and kind. The restaurant caters well to dietary restrictions, with a gluten-free bun that has been described as the best tasting by a customer with gluten issues. The team, including staff members like Shane, Kahlil, and Nick, consistently works to ensure customers leave happy and satisfied. However, there have been issues with online orders, such as missing condiments or incorrect ingredients. For example, one order of the large hook and ladder had only meat, while the medium lacked a pickle spear. Another customer received no pickles in their Italian subs despite requesting them. The restaurant's cleanliness and worker professionalism have also been questioned at times.