Great American Cookies

Unfortunately all it takes is one rude worker for me to never want to return to this location again. I was waiting for the worker to assist me and when he finally addressed me at the cash register his first statement was, “ why are you staring at me?” As if looking at someone who is about to take your order is wrong. Not sure where they got this one, but if I were his manager I would fire him immediately for engaging with customers like that. He then gave me the wrong order and took my money. I gave him the cookie back because I don’t eat off the hands of rude people. Never did he give me my money back.

Atmosphere: 1

Food: 1

Service: 1

Taste 11/10 • Design 7/10

I just wanted to circle back to post a special thank you to Mia! She was very knowledgeable, friendly & helpful in assisting me with my fiancée's birthday cake. It's very increasingly difficult to come across good customer service these days but she did a phenomenal job on the cake itself and offering positive energy just doing her job. If this young lady is up for a raise anytime soon make sure you take good care of her...she's definitely one of your employees that represents your brand as it should be.

Recommended dishes: Original Chocolate Chip Cookie, Cookie Cake

Great American Cookie Co in Kenwood Mall did a great job making my son’s custom ordered birthday cookie cake. I requested the cookie to have the Buffalo Bills logo and coordinating colors of icing and they did exactly what I asked. My boy was very happy with it. It was fresh and tasted great. Great American never disappoints!

Kid-friendliness: A great place to get treats for the whole family

Food: 5

Service: 5

Recommended dishes: Cookie Cake

scheduled a pick up for my sons birthday cake. It was busy with a group of 5 women at closing when I arrived. But once my turn I got the cake and it was amazing! It was decorated perfectly! It was an easy option for a birthday cake!

Kid-friendliness: Great!

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Cookie Cake

It was really tasty and my daughter loved it

Order not quite ready when promised but was given free drink while I waited & 16 × 16 cookie cake finished very quickly. When it came time to pay I was given a 10% discount due to delay. Excellent customer service & cookie cake was Fresh & Delicious!!

Great cookies with unique artwork decorations.

I order from here alot and the quality has just gotten worse and our last cake I just got today had a hair in it ? and no way to message them about it so guess I'll have to call tomorrow

Whoever writes & decorate the cakes should work on their penmanship.

Called ahead and needed a large cake for a party and they did not disappoint! Ready quick. Went to pick up and needed another one due to more coming to the party, staff was friendly and assertive. We got 2 large cakes and it was so nicely decorated and very very fresh! ?

Literally sat on 2nd floor overlooking this establishment, watched the young lady that's the employee answere phones, write down things, touched multiple things, WITHOUT gloves, didnt wash hands in between or anything and have the nerves to touch the food, specifically cookies. Very unsafe especially during the pandemic we are facing. More needs to be done by management to ensure they're employees are practicing safe serve. Small area in disarray, trash just everywhere. Things cookies are in are just there with the door open. Wow. Unbelievable

The cookies here are really good and the staff are too. The decore leaves something to be desired, however, it means nothing when compared to the cookies sold here. I highly recommend this establishment and hope that others try this cookie place.

The cookies here are really good and the staff are too. The decore leaves something to be desired, however, it means nothing when compared to the cookies sold here. I highly recommend this establishment and hope that others try this cookie place.

The wrong name was put on our cake it was an online order so no room for miss communication. We tried to call the store and costumer service no answer from both never again will we come back. It's bad enough to mess up the cake but on top of that you cant talk to someone. I'll be stopping by the store tomorrow.