Keystone's Mac Shack - Cincinnati

Great food! But no restroom for customer use!

ordered food through doordash and half of the food was missing that was paid for, and then tried to call the restaurant to politely let them know so it could possibly be resolved, and they couldn’t pick up the phone.

Will update on atmosphere once I actually go in person. 100% should order online if considering, just trust. It’s worth it.

Food: 5

Service: 5

Ordered during an encore at Bogart’s across the street. Made for a great post-concert snack

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mac and Cheese

Great atmosphere & great food!

Atmosphere: 5

Food: 5

Service: 5

Good mac and cheese at a reasonable price. Portion size enough for a hungry student. Cheese sauce was pretty bland but the excellent topping selection made up for it.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Mac and Cheese

We were having drinks next door at Dive Bar waiting for a show at Bogarts. Ordered a small Mac and Cheese with chicken, bacon and ranch. The young man behind the counter said it would take about 10 minutes. So I told him I was next door and would come back to pick it up. But...he carried it over to us at the bar when it was ready. That's above and beyond service. Plus the mac and cheese was delicious and just enough for two.

Atmosphere: 3

Food: 5

Service: 5

? FOOD QUALITY ?
☐ Inedible
☐ Inadequate
☑ Acceptable
☐ Exceptional
☐ Excellent

? CUSTOMER SERVICE ?
☐ Rude
☐ Dismissive
☐ Indifferent
☐ Considerate
☐ Courteous

? AMBIANCE ?
☐ Serene
☐ Cozy
☐ Pleasant
☐ Lively
☐ Bustling

? VALUE ?
☐ Money-milking
☐ Expensive
☐ Fair
☐ Economical
☐ Bargain

? MENU SELECTION ?
☐ Poor
☐ Limited
☑ Decent
☐ Extensive
☐ Extravagant

♿ LOCATION/ACCESSIBILITY ♿
☐ Impossible
☐ Difficult
☐ Challenging
☐ Convenient
☐ Welcoming

Date visited: 05/17/2024

Normally, I wouldn’t consider mac and cheese for a meal. However, I recently tried it during a free lunch at my workplace.

The menu offered a variety of mac and cheese options, and I chose the one with Sriracha and crumbled potato chips, along with a soft drink. Naturally, the company manager handled the online payment.

My order arrived on time and was still warm. The food came in a small aluminum tray, covered by a thin lid.

Although the portion was small, it was dense. The aroma was rich, and the taste was soft and creamy. The Sriracha added some flavor, though it wasn’t very noticeable. The chips remained crunchy, thanks to the lack of excess liquid.

I finished it as quickly as it had arrived. I'm not sure whether my order was a small, medium, or large, but this portion was unacceptable as any sizes by U.S. standards. If this were Japan, I would totally believe that it was a large. Since I wasn't the one paying, I will still give this shop a perfect rating for the quality of the food.

The MAC was excellent as always. Unfortunately, despite me tipping, offering salutations, and being the only customer present, the lady could care less about service. Gave me the ick feeling. I won’t be going there for awhile.

Atmosphere: 3

Food: 5

Service: 1

I just got some basic Mac and cheese and it was delicious! I wasn't able to finish it but I reheated it in the air fryer because of the metal container and it was still good! You order through a computer but it was very responsive. Food came out fast.

When I visited they had the big door open, combining the indoor and outdoor seating. It was a nice day when I visited but I imagine in this hot summer weather that might be miserable so plan ahead!

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Mac and Cheese

Mack shack supper yummy I like it very good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mac and Cheese

Tried to go there for lunch only doors are still locked and employees sitting at tables looking at me and my pregnant fiance just laughing instead of opening door or letting us know why they weren't open during regular business hours. Use to be my favorite spot can't handle the rude college kids anymore

I ordered the Buffalo Mac and cheese I had a size large it was sooooo good and hot the price is very much high 4 a large one other than that everything else was perfect

Atmosphere: 5

Food: 4

Service: 4

Wonderful mac and cheese with a variety of options. Nice employees and a clean restaurant. Would recommend!!

Atmosphere: 5

Food: 5

Service: 5

Mac shack is a fantastic restaurant with a great atmosphere and friendly staff. The food is filling and some of the best Mac I have ever had.

Atmosphere: 5

Food: 5

Service: 5