McDonald's

1202 Omniplex Dr, Cincinnati
(513) 671-3635

Recent Reviews

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Sharon Miller

Had great service and it was quick.

I tend to place my order on the app before I get there and pick it up in the drive thru.

Atmosphere: 5

Food: 5

Service: 5

Laurie

The pick up window lady was so ignorant and rood I didn't even eat the food. I wouldn't eat anything someone like her touched.

Service: 1

Lucky Brown

They need to improve more on service

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Double Cheeseburger, Chicken Tenders, Mcgriddles, Breakfast Sandwich, McDonald's Big Mac

Lorie Rennick

Horrible service, waited 15 minutes in the drive thru, for 2 hash browns , I finally pulled forward and went in, to find my order sitting there. Need new managers who can actually manage!

Atmosphere: 2

Service: 1

Karri Willoughby

It's McDonald's they were a little slow but the food was good.

Atmosphere: 5

Food: 5

Service: 5

Javier Valenzuela-Duve

Very friendly staff and amazing food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mcchicken, Cheeseburger, McDonald's Big Mac, French Fries

yendor5850

I want to be able to get what I want. Not get what they decide to give me!

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Mcgriddles

Kukin Han

I ordered online and received a text message that it was ready so I went there. The employee did not respond at all and after 15 minutes DoorDash told me to wait. I said I ordered online and came to pick it up but it wasn't ready yet and they were talking amongst themselves and didn't even apologize or respond and I waited for another 5 minutes. This store is so rude and the system is a mess. And DoorDash? Are they ignoring the drivers? Because they are not customers? Are they telling the drivers not to be customers? They really have no manners and the general manager of this store should be replaced or closed down.

Atmosphere: 1

Food: 1

Service: 1

Pedro Gomez

As of recent this specific location has given such great service I feel the need to give this rating. The woman at the register is always so welcoming and those in the drive thru are quick and friendly

Atmosphere: 5

Food: 5

Service: 5

Zachary King

Staff has no clue what they’re doing.

Atmosphere: 1

Food: 1

Service: 1

Chinah Dollz

They mess up my order every time

Food: 1

Service: 1

Jessica Smith

Very fast and hot food love it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Large Fries

Jessi M

Food is sometimes not that great. Service is always quick and friendly.

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Mcgriddles, French Fries

Alexis Martin

I marked my order as curb side and waited 20 mins. I tried to go inside to see what was going
On and get a notification that my order was delivered. The doors were locked, okay cool. I go thru the drive thr, “ oh we don’t do curbside past 930” then why is it an option 1, 2 there was a girl cleaning in the lobby obviously looking and pointing at our car and did nothing.

Atmosphere: 1

Food: 3

Service: 1

Crig

I would not recommend visiting this McDonald's location due to consistently poor service. Unfortunately, I've experienced multiple instances of unprofessional behavior, particularly from some of the management. On my recent visit, I was left waiting for an extended period, which I believe contributes to the long lines often seen here.

As someone who values supporting local businesses and people in my community, it’s disheartening to encounter such disregard for customer service. When I attempted to get the name of one manager, I was met with resistance and even had the phone hung up on me by another manager. This level of unprofessionalism raises serious concerns about their qualifications for leadership roles.

I believe it’s important for all employees, especially those in managerial positions, to understand the significance of good customer service and professionalism

Atmosphere: 1

Food: 1

Service: 1

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