They did our order wrong and continued to argue that, “I didn’t order that,” when in fact, I did. And my receipt shows it. We used to come here every week as a treat for our kids. The two young girls working in there tonight were disrespectful, rude, and we will not be back. They slammed the refrigerator doors over and over at me. I’ve never had this kind of experience anywhere! We are loyal customers turned into avoid at all costs! There’s boba elsewhere!
Sidney
Employee working was friendly and attentive. Got the jasmine green milk tea half sugar and it’s still pretty sweet, so beware to anyone who doesn’t like super sweet drinks. If I go to chain again I will definitely be getting quarter sugar. As an aside, regular tapioca pearls don’t come with the drink and must be bought as an add-on. Maybe that’s how Milk Jar does it but seems atypical compared to other bubble tea chains I’ve been to.
Atmosphere: 4
Food: 4
Service: 5
Madison Rodriguez
My drink was DELICIOUS (Thai tea with boba) and the employees were so incredibly sweet to me because it was my birthday (they saw my ‘birthday girl’ headband). They made me so happy and made the entire experience so great, I’ll definitely be back!! I wish I had asked for their names to shout out specifically, but if any sort of manager is reading this, the two girls who were working on July 29 at 5:15pm need raises or something, they’re amazing!!
Atmosphere: 5
Food: 5
Service: 5
Leah Standley
The staff are so kind, Jax took the time to explain the large menu and the bathroom is spotless! Not to mention the food, I got the matcha and it was incredible!!!
Atmosphere: 5
Food: 5
Service: 5
Annika Saski
Lovely place, Great vibes, and fantastic staff! Also good parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry
Gabreial Wyatt
My son picked up my order for me, and there was no Boba, and the drink is wrong. The order was correct (it says so on the label) The Crestview Hills location was fantastic when you first opened, but consistently my drink is wrong and no one makes it right. The last time the gal said it was right (it was sweet milk, no tea) she argued with me and then the girl who made it said she couldn't read her handwriting and made it wrong. No apologies or anything, just eye rolls. This time it was missing the boba and had a splash of tea. For $6+ and they expect a tip, you would think they'd get your order right. It's a "house drink" nothing special. This is a Boba tea shop right? 😐
J Walker
Fun and local with plenty of options for milk tea, and rolled ice cream made to order. Staff is very friendly and the service is almost always great. Drinks have been pretty consistent since they opened. Highly recommended! Try the matcha/strawberry latte with boba and a milk cap. ??
Atmosphere: 5
Food: 5
Service: 5
Luisa Lopez
I like
Morgan Evans
Great tea and seating area
Atmosphere: 5
Food: 5
Service: 5
V L
Stopped by because I was craving Milk Jar. Initially I was thrilled that they were so fast. But I discovered that most of my cup was ice and I finished the drink in less than a minute. Was a very expensive minute. It took longer to type this review than it took to finish my drink. Sad to see they are cutting corners.
Ordered a fruit tea and they gave me a milk tea. I asked for it to be remade and said I would pay again. The second time the drink and size was still wrong. They refused to remake it a 3rd time despite me paying each time. I paid for 2 large fruit teas and got 2 regular milk teas I couldn’t drink due to allergies.
Atmosphere: 4
Food: 3
Service: 1
Annamaria Ranieri
Ordered a fruit tea and they gave me a milk tea. I asked for it to be remade and said I would pay again. The second time the drink and size was still wrong. They refused to remake it a 3rd time despite me paying each time. I paid for 2 large fruit teas and got 2 regular milk teas I couldn’t drink due to allergies.
Atmosphere: 4
Food: 3
Service: 1
Arundhati Nandakumar
Overpriced
ngoc ngfuyen
I ordered dirty milk boba with EXTRA BOBA but NOT A SINGLE BOBA in this drink. Very disappointed. If you can not make it properly then DO NOT take the order and I think you SHOULD CLOSE YOUR STORE!
Atmosphere: 1
Food: 1
Service: 1
hailey cordy
The cashier was very rude and unpleasant. They were fighting who was going to make our order. Rolled their eyes multiple
They did our order wrong and continued to argue that, “I didn’t order that,” when in fact, I did. And my receipt shows it. We used to come here every week as a treat for our kids. The two young girls working in there tonight were disrespectful, rude, and we will not be back. They slammed the refrigerator doors over and over at me. I’ve never had this kind of experience anywhere! We are loyal customers turned into avoid at all costs! There’s boba elsewhere!
Employee working was friendly and attentive. Got the jasmine green milk tea half sugar and it’s still pretty sweet, so beware to anyone who doesn’t like super sweet drinks. If I go to chain again I will definitely be getting quarter sugar.
As an aside, regular tapioca pearls don’t come with the drink and must be bought as an add-on. Maybe that’s how Milk Jar does it but seems atypical compared to other bubble tea chains I’ve been to.
Atmosphere: 4
Food: 4
Service: 5
My drink was DELICIOUS (Thai tea with boba) and the employees were so incredibly sweet to me because it was my birthday (they saw my ‘birthday girl’ headband). They made me so happy and made the entire experience so great, I’ll definitely be back!! I wish I had asked for their names to shout out specifically, but if any sort of manager is reading this, the two girls who were working on July 29 at 5:15pm need raises or something, they’re amazing!!
Atmosphere: 5
Food: 5
Service: 5
The staff are so kind, Jax took the time to explain the large menu and the bathroom is spotless! Not to mention the food, I got the matcha and it was incredible!!!
Atmosphere: 5
Food: 5
Service: 5
Lovely place, Great vibes, and fantastic staff! Also good parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry
My son picked up my order for me, and there was no Boba, and the drink is wrong. The order was correct (it says so on the label) The Crestview Hills location was fantastic when you first opened, but consistently my drink is wrong and no one makes it right. The last time the gal said it was right (it was sweet milk, no tea) she argued with me and then the girl who made it said she couldn't read her handwriting and made it wrong. No apologies or anything, just eye rolls. This time it was missing the boba and had a splash of tea. For $6+ and they expect a tip, you would think they'd get your order right. It's a "house drink" nothing special. This is a Boba tea shop right? 😐
Fun and local with plenty of options for milk tea, and rolled ice cream made to order. Staff is very friendly and the service is almost always great. Drinks have been pretty consistent since they opened. Highly recommended! Try the matcha/strawberry latte with boba and a milk cap. ??
Atmosphere: 5
Food: 5
Service: 5
I like
Great tea and seating area
Atmosphere: 5
Food: 5
Service: 5
Stopped by because I was craving Milk Jar. Initially I was thrilled that they were so fast. But I discovered that most of my cup was ice and I finished the drink in less than a minute. Was a very expensive minute. It took longer to type this review than it took to finish my drink. Sad to see they are cutting corners.
Atmosphere: 4
Food: 2
Service: 2
Restaurantji Recommends
Ordered a fruit tea and they gave me a milk tea. I asked for it to be remade and said I would pay again. The second time the drink and size was still wrong. They refused to remake it a 3rd time despite me paying each time. I paid for 2 large fruit teas and got 2 regular milk teas I couldn’t drink due to allergies.
Atmosphere: 4
Food: 3
Service: 1
Ordered a fruit tea and they gave me a milk tea. I asked for it to be remade and said I would pay again. The second time the drink and size was still wrong. They refused to remake it a 3rd time despite me paying each time. I paid for 2 large fruit teas and got 2 regular milk teas I couldn’t drink due to allergies.
Atmosphere: 4
Food: 3
Service: 1
Overpriced
I ordered dirty milk boba with EXTRA BOBA but NOT A SINGLE BOBA in this drink. Very disappointed. If you can not make it properly then DO NOT take the order and I think you SHOULD CLOSE YOUR STORE!
Atmosphere: 1
Food: 1
Service: 1
The cashier was very rude and unpleasant. They were fighting who was going to make our order. Rolled their eyes multiple
Atmosphere: 1
Food: 1
Service: 1
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