Overall, they need to speed up the wait times and listen to what the customer asked for. Everything else is great.
Atmosphere: 5
Food: 3
Service: 4
Ryan Fout
Good service and very nice
Atmosphere: 4
Food: 4
Service: 4
Michael Kreimer
Can't complain. It's my dad's preferred Starbucks.
Atmosphere: 4
Service: 5
Karrie Owens
Expensive but
Atmosphere: 3
Food: 3
Service: 5
彡MOTORES Y TRASMISIONES KENT彡
That’s a scam I ask for a large Frappuccino and this is what I get half ??
Atmosphere: 1
Service: 1
angelynn Marie
I got a hot Carmel latte. No whip and it was only filled 2/3rdd.
Food: 2
Service: 4
Kelsey F.
The Drink was good but it took 12 minutes to get our drink. We were the only ones in the store. Blew my mind because I thought the customer in front of you was more important than the online orders. Next time I guess we will go through the drive through.
Lexi Barnett
Came through the drive through for the first time in forever because Dunkin was not open Christmas Eve and I haven’t had Starbucks in a while so it sounded great! The man taking orders around 2:30 pm was very unpleasant taking orders and sounded miserable like I was bothering him but giving him my service. They were sold out of all the sandwiches except grilled cheese and I am vegan. Very unfortunate as well so I didn’t get to eat before I went to work.Vegetarian options: They had vegan options but were all sold out instead of stocking up for a busy holiday
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Frappuccino
Kayla Farrell
Ordered pickup this morning and this is what I find halfway through my drink? Choking hazard much? Unsanitary. How could they not have noticed the whole cap dropping?
So I placed an online order at 6:20 a.m. proceeded to make it there by 6:30 and it says my order was supposed to be ready at 6:29. Okay I understand. Give it a few minutes. 645. I'm still inside waiting for my order. The young lady proceeds to tell me that the tickets did not print out. My son and I are standing there waiting on a grilled cheese sandwich. I watched the young lady make them then hand them to someone through the drive-thru window. Now wouldn't it make sense to go ahead and get the person that placed the online order out of the way considering they've been waiting over 20 minutes? Then she slams the food on the counter. No. Sorry for your wait. No. Sorry for the inconvenience. Nothing. Professionalism is everything. Once you get bad customer service it doesn't matter how good the food is. Why don't people seem to understand that? I actually enjoyed this Starbucks but the staff has changed numerous times and whoever they have working now should consider a job in stock, not food service
Food: 4
Service: 1
Hannah Bell
Staff were terrible. Slow and uncaring despite being steadily busy (although it might’ve only been a bit busy due to lack of urgency from the crew). We spent 10 min in the drive thru line without any movement so we decided to park and go inside. We were not greeted or acknowledged and then several min after standing at the counter we finally ordered our drinks. Then we sat down near where we would be picking them up. We heard several names called of 2 people who entered and ordered after us but neither saw our drinks nor heard our names. They finally heard my exasperation and said that our drinks had been ready for a while. Why wouldn’t you call our name? We are the only people besides the workers in the store besides the two other people whom they gave their drinks to in under a minute. You wouldn’t give us the courtesy of letting us know our drinks have been ready? Really?We leave with our drinks and immediately after finishing i realize that i have been given a dairy drink instead of oat like I ordered which is NOT OKAY when you’re dealing with an allergy which I let them know upon ordering. Absolute lack of professionalism or care in this facility and I’m so glad that I’m never in this part of Cincinnati so I will never have to go back and encounter them.Dietary restrictions: They don’t care about your dietary restrictions so don’t even ask unless you want to be poisoned
Atmosphere: 1
Food: 1
Service: 1
Sarah Kelly
I bought 2 drinks. Got them home and the cup was not full. I’m pissed. The money I spent for a 3/4 of my drink. They are lacking big time at forest park store. They are taking advantage of customers. ?
Food: 4
Thomas Flynn
Staff is always super friendly even when I come in close to closing time and they make my drink perfectly. A little hard to get in and out of the parking, but nothing too bad, and it's wheelchair accessible. Very clean inside as well.Vegetarian options: They have substitutes for vegetarian options.Dietary restrictions: They have substitutes for dietary restrictions.Parking: Kinda hard to get in and out but not too bad.Kid-friendliness: Kid friendly.Wheelchair accessibility: Wheelchair accessible :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
kim s
This used to be a good Starbucks but the past few times it has been just a disappointment. Employees dont pay attention to customers. IThe wait is always long. Recently I waited 30 minutes for a cold brew only for them to say they were out the whole time. This time I wanted a refresher with a small side of coconut milk which I always get since they are allowed to give 4 ounces for free per thier policy. The person taking my order changed me 3.15 for it I asked why when I always got it for free and it is less than 4 ounces. I ask for it to be taken off and mentioned you can get that small amount for free it is extra creamier for a coffee. I asked again for it to be taken off and mention the 4 ounces you can get for free as I used to work at a Starbucks. She stayed she was just trying to but never finished what she was trying to say. At this point I just left without anything since they make up thier own rules anyways and do not k nm ow thier policy. I am do t with this Starbucks.
Overall, they need to speed up the wait times and listen to what the customer asked for. Everything else is great.
Atmosphere: 5
Food: 3
Service: 4
Good service and very nice
Atmosphere: 4
Food: 4
Service: 4
Can't complain. It's my dad's preferred Starbucks.
Atmosphere: 4
Service: 5
Expensive but
Atmosphere: 3
Food: 3
Service: 5
That’s a scam I ask for a large Frappuccino and this is what I get half ??
Atmosphere: 1
Service: 1
I got a hot Carmel latte. No whip and it was only filled 2/3rdd.
Food: 2
Service: 4
The Drink was good but it took 12 minutes to get our drink. We were the only ones in the store. Blew my mind because I thought the customer in front of you was more important than the online orders. Next time I guess we will go through the drive through.
Came through the drive through for the first time in forever because Dunkin was not open Christmas Eve and I haven’t had Starbucks in a while so it sounded great! The man taking orders around 2:30 pm was very unpleasant taking orders and sounded miserable like I was bothering him but giving him my service. They were sold out of all the sandwiches except grilled cheese and I am vegan. Very unfortunate as well so I didn’t get to eat before I went to work.Vegetarian options: They had vegan options but were all sold out instead of stocking up for a busy holiday
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Frappuccino
Ordered pickup this morning and this is what I find halfway through my drink? Choking hazard much? Unsanitary. How could they not have noticed the whole cap dropping?
Didn't eat food. Drink was better than
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
So I placed an online order at 6:20 a.m. proceeded to make it there by 6:30 and it says my order was supposed to be ready at 6:29. Okay I understand. Give it a few minutes. 645. I'm still inside waiting for my order. The young lady proceeds to tell me that the tickets did not print out. My son and I are standing there waiting on a grilled cheese sandwich. I watched the young lady make them then hand them to someone through the drive-thru window. Now wouldn't it make sense to go ahead and get the person that placed the online order out of the way considering they've been waiting over 20 minutes? Then she slams the food on the counter. No. Sorry for your wait. No. Sorry for the inconvenience. Nothing. Professionalism is everything. Once you get bad customer service it doesn't matter how good the food is. Why don't people seem to understand that? I actually enjoyed this Starbucks but the staff has changed numerous times and whoever they have working now should consider a job in stock, not food service
Food: 4
Service: 1
Staff were terrible. Slow and uncaring despite being steadily busy (although it might’ve only been a bit busy due to lack of urgency from the crew). We spent 10 min in the drive thru line without any movement so we decided to park and go inside. We were not greeted or acknowledged and then several min after standing at the counter we finally ordered our drinks. Then we sat down near where we would be picking them up. We heard several names called of 2 people who entered and ordered after us but neither saw our drinks nor heard our names. They finally heard my exasperation and said that our drinks had been ready for a while. Why wouldn’t you call our name? We are the only people besides the workers in the store besides the two other people whom they gave their drinks to in under a minute. You wouldn’t give us the courtesy of letting us know our drinks have been ready? Really?We leave with our drinks and immediately after finishing i realize that i have been given a dairy drink instead of oat like I ordered which is NOT OKAY when you’re dealing with an allergy which I let them know upon ordering. Absolute lack of professionalism or care in this facility and I’m so glad that I’m never in this part of Cincinnati so I will never have to go back and encounter them.Dietary restrictions: They don’t care about your dietary restrictions so don’t even ask unless you want to be poisoned
Atmosphere: 1
Food: 1
Service: 1
I bought 2 drinks. Got them home and the cup was not full. I’m pissed. The money I spent for a 3/4 of my drink. They are lacking big time at forest park store. They are taking advantage of customers. ?
Food: 4
Staff is always super friendly even when I come in close to closing time and they make my drink perfectly. A little hard to get in and out of the parking, but nothing too bad, and it's wheelchair accessible. Very clean inside as well.Vegetarian options: They have substitutes for vegetarian options.Dietary restrictions: They have substitutes for dietary restrictions.Parking: Kinda hard to get in and out but not too bad.Kid-friendliness: Kid friendly.Wheelchair accessibility: Wheelchair accessible :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
This used to be a good Starbucks but the past few times it has been just a disappointment. Employees dont pay attention to customers. IThe wait is always long. Recently I waited 30 minutes for a cold brew only for them to say they were out the whole time. This time I wanted a refresher with a small side of coconut milk which I always get since they are allowed to give 4 ounces for free per thier policy. The person taking my order changed me 3.15 for it I asked why when I always got it for free and it is less than 4 ounces. I ask for it to be taken off and mentioned you can get that small amount for free it is extra creamier for a coffee. I asked again for it to be taken off and mention the 4 ounces you can get for free as I used to work at a Starbucks. She stayed she was just trying to but never finished what she was trying to say. At this point I just left without anything since they make up thier own rules anyways and do not k nm ow thier policy. I am do t with this Starbucks.
Atmosphere: 1
Food: 4
Service: 1