Ordered a Wing pack on Superbowl Sunday and service was fast quick and corrected.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings Combo
Trisha Beamon
Been coming to this location for about two years now. Lol just for voodoo fries. Everything is online ordering. Ok wait time for order 16 to 20 minutes cool. Leave work after 15... please explain why arrive to a empty restaurant and told by staff they don't drop the fries until you arrive! Since when. Never ever been told this.. nor ever had to wait on them to be cook unless the order was overlooked. Asked for more ranch since there was only drizzle on the fries.. but drenched in cheese sauce. Make it make sense
Atmosphere: 1
Food: 1
Service: 1
Aubrey A
Has to have new management or something. This store has made a total 360 !! Very very impressed with servic, cleanliness, fantastic food and hospitality. Will definitely be back soon.
Monique Isham
The location on Galbraith is where I always order from for me and my family and tonight there was a mixed up with our order and the new manager that just recently took over literally went over and beyond to make sure our mix up was corrected. I can honestly say this was that best customer service I have ever experienced!! You guys definitely still have us as customers!!:)
The staff was extremely slow, rude and one person just stood around watching other employees work very slowly on my delivery order, and she just ignored me most of the time. More staff who was not on the clock came in the store joking around and singing loudly as if they were intoxicated, and kept getting food from the kitchen. Extremely unprofessional and very dirty as well.
Atmosphere: 1
Food: 2
Service: 1
Ian F.
When you actually get your food, it's pretty good. My problem was the wait. Had the staff told me that they were busy and my order would take longer, I likely would have gone somewhere else. In the past at other locations, my wait would be about 15 minutes at the most. My most recent visit I waited half an hour and had to leave before my order was done. I'm still giving it three stars because I have gotten it through DoorDash in the past and the food was good, but I wouldn't recommend going in person.
Tracey Pleasant
District Manager was there, helping his team provide better service: My experience was good here, the food was delicious the cashier was very attentive to provide a correct order, the cooks and kitchen is very visible giving a sense of openness for properly prepared food, the restroom was used but to be expected, the seating area was clean walls etc appropriately decorated nice to look at and this was a busy hour after 4pm customers waiting, everything was operating as a restaurant should in that order. Parking lot has plenty spaces for parking. I want to give this Galbraith location 5 stars on everything however the seating area and lobby area capacity appears to be overcrowded at a busy time making the seating area and soft drink area easily messy on and at any given time. The FOOD, YES THE FOOD, Lemon PEPPER and the Louisiana rub was great, flavors were there on point and the chicken fully cooked without requesting it. It's the dipping sauce that is actually horrible at every Wingstop. The Bleu cheese dipping sauce can ruin a great thing, it is very runny kind of milky water with tiny Bleu cheese pieces that do not stick in thickness to your wings and the french fries would be better without that over soaked oily base. Door dash does deliver for this location. Over all I liked my visit here and will return next time my gut needs wings.Kid-friendliness: No high chairsWheelchair accessibility: A wheelchair can access this location however I did not see a ramped sidewalk nearby
Wow! Amazing went there after a wrestling match, they were kind food was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wing Stop, Chicken Wings
It was amazing! The new manager Jimmie is a rockstar and did everything he could to make us happy! Store was very clean and I got my food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hickory Smoked BBQ, Chicken Wings
Great place, always clean.
Atmosphere: 5
Food: 5
Service: 5
Ordered a Wing pack on Superbowl Sunday and service was fast quick and corrected.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings Combo
Been coming to this location for about two years now. Lol just for voodoo fries. Everything is online ordering. Ok wait time for order 16 to 20 minutes cool. Leave work after 15... please explain why arrive to a empty restaurant and told by staff they don't drop the fries until you arrive! Since when. Never ever been told this.. nor ever had to wait on them to be cook unless the order was overlooked. Asked for more ranch since there was only drizzle on the fries.. but drenched in cheese sauce. Make it make sense
Atmosphere: 1
Food: 1
Service: 1
Has to have new management or something. This store has made a total 360 !! Very very impressed with servic, cleanliness, fantastic food and hospitality. Will definitely be back soon.
The location on Galbraith is where I always order from for me and my family and tonight there was a mixed up with our order and the new manager that just recently took over literally went over and beyond to make sure our mix up was corrected. I can honestly say this was that best customer service I have ever experienced!! You guys definitely still have us as customers!!:)
Atmosphere: 5
Food: 5
Service: 5
Best wings in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Sticks, French Fries, Cheese Fries, Mango Habanero, 30 Wings 3 Flavors, Wings 3 Flavors, 30 Wings
Our order was completely wrong and we waited over 45 minutes in store for it. Very disappointed ?
Atmosphere: 1
Food: 1
Service: 1
They do not ever answer the phone for call in orders.And when you Artie there not even busy smh this is the only wingstop I ever have a problem
Food: 4
Restaurantji Recommends
The staff was extremely slow, rude and one person just stood around watching other employees work very slowly on my delivery order, and she just ignored me most of the time. More staff who was not on the clock came in the store joking around and singing loudly as if they were intoxicated, and kept getting food from the kitchen. Extremely unprofessional and very dirty as well.
Atmosphere: 1
Food: 2
Service: 1
When you actually get your food, it's pretty good. My problem was the wait. Had the staff told me that they were busy and my order would take longer, I likely would have gone somewhere else. In the past at other locations, my wait would be about 15 minutes at the most. My most recent visit I waited half an hour and had to leave before my order was done. I'm still giving it three stars because I have gotten it through DoorDash in the past and the food was good, but I wouldn't recommend going in person.
District Manager was there, helping his team provide better service: My experience was good here, the food was delicious the cashier was very attentive to provide a correct order, the cooks and kitchen is very visible giving a sense of openness for properly prepared food, the restroom was used but to be expected, the seating area was clean walls etc appropriately decorated nice to look at and this was a busy hour after 4pm customers waiting, everything was operating as a restaurant should in that order. Parking lot has plenty spaces for parking. I want to give this Galbraith location 5 stars on everything however the seating area and lobby area capacity appears to be overcrowded at a busy time making the seating area and soft drink area easily messy on and at any given time. The FOOD, YES THE FOOD, Lemon PEPPER and the Louisiana rub was great, flavors were there on point and the chicken fully cooked without requesting it. It's the dipping sauce that is actually horrible at every Wingstop. The Bleu cheese dipping sauce can ruin a great thing, it is very runny kind of milky water with tiny Bleu cheese pieces that do not stick in thickness to your wings and the french fries would be better without that over soaked oily base. Door dash does deliver for this location. Over all I liked my visit here and will return next time my gut needs wings.Kid-friendliness: No high chairsWheelchair accessibility: A wheelchair can access this location however I did not see a ramped sidewalk nearby
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Veggie Sticks, Lemon Pepper Wings, Wings
By far the fastest wing stop in the city of Cincinnati.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemon Pepper Wings
Don't go to Galbraith during the evening. Female cashiers are rude, my order was wrong and they made it seem like it was my fault. Very
Atmosphere: 2