It clearly says they close at 930pm so I ordered on their website for pick up at 845. Get there at 915 to pick my food and the lady says they are closed. No food is ready. Says there was no order placed. I shower her my order with the time stamp. She tells me she’s tired. I tell her to give me a refund it’s not a big deal. She refuses. Pulls food out the fridge and microwaves it. Gives it to me, and tells me she needs rest. Place sucks. Customer service sucks. Food definitely sucks. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Mark Sun
Food was okay, got multiple dishes that still came out in a reasonable time, but 3-Cup Chicken was presented to me like a stir fry with a bunch of vegetables which made no sense.
Asking and waiting for a box to grab leftovers felt like I was somehow inconveniencing the person behind the counter.
Atmosphere: 3
Food: 3
Service: 1
Jackie Wachter
We popped in here for a quick lunch and it was so delicious! I’m gluten-free and they were very accommodating to make sure my soup had no gluten in it. Highly recommend for a quick delicious meal!
Atmosphere: 5
Food: 5
Service: 5
Charlotte Gately
Food was good. Price was good. Customer service left a lot to be desired. There was a bug in my food, I showed it to the woman working there, and she gaslighted me saying it was broccoli. It was CLEARLY a caterpillar of some sort, and I was offered a credit, but overall felt villainized by the woman working there. Even to the end, after her boss and I spoke, she still said “in my opinion, it’s just broccoli”. She had me write my name on a receipt and I stood there waiting for directions on what she was gonna do with it, and all she said to me was “okay, go”. Will not be going back to claim the credit because of that experience. Sometimes you just have to accept that things happen and there are bugs in food, but that doesn’t mean you gaslight your customers.
Atmosphere: 1
Food: 3
Service: 1
HE Angie
Totally not like Taiwanese food. I wouldn’t recommend the cold noodles or beef noodles.
Atmosphere: 2
Food: 2
Service: 2
Wenxing Wei
Very unprofessional. I ordered the Braised Pork rice with added sausage, but they completely forgot the sausage. I tried to call them, but no one answered—just voicemail. This isn’t the first time I’ve had a frustrating experience here. On a previous visit, I asked for both chopsticks and a spoon (for takeout), and they refused, saying I could only choose one utensil. That was already unreasonable, so I had stopped coming. After some time, I decided to give them another chance today, but once again I was disappointed. The food isn’t done properly, and the service is careless. This place has really gone downhill. Food quality and service are both very poor. Definitely not coming back.
Atmosphere: 1
Food: 1
Service: 1
Liang Ding
I was disappointed with my experience at this restaurant. The food was far from authentic and lacked the rich, distinctive flavors typical of Taiwanese cuisine. The boba tea was especially underwhelming—the tapioca pearls were mushy and bland, which really took away from the overall experience. That said, it might be a decent cultural introduction if you've never tried Taiwanese food before. But if you're looking for something truly authentic, this place is definitely a miss.
Food: 3
Peter Theado
Very nice Taiwanese restaurant quick service good prices!
Atmosphere: 5
Food: 5
Service: 5
端木無明
I used to go here almost every day when I lived nearby. This time I passed by Cleveland and wanted to miss it again, but it has already changed. Maybe the owner has changed. Many items are completely wrong.
ZHUORAN
Salt crispy chicken is very salty and the rice is too little, not good
Food (beef noodle soup) was good, would probably go back for the food
But DO NOT get the boba it was room temperature, the balls were mushy and bland, and the milk was borderline spoiled. It could’ve just been the employee working there at the time who made it badly but if you’re gonna advertise boba on the windows put some effort into training the employees to make sure it doesn’t suck
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Beef Noodle
Kyle Shaw
Absolutely wonderful restaurant! I’ve been to Taiwan. The beef noodle bowl here in Cleveland was just as good. The minute you walk into the restaurant the smell takes you back to a night market in Taipei. Friendly staff and quick service as well. Prices very reasonable.
Came here while in town for work because it was a place I frequented back in grad school; it really went downhill! Maybe changed ownership? It’s too bad… anyway I ordered takeout, got an email saying it was ready, then when I showed up the person working apologized and scrambled to find my ticket and make the order. I couldn’t finish the food, I was afraid I’d get sick. Really, really not fresh or anything like I remembered.
Atmosphere: 1
Food: 1
Service: 1
An Pham
Seems like it's primarily a takeout joint, but there's an option to get things for dine-in. That being said, the actual restaurant is rather small, with no public bathroom. There are maybe 5 tables total, all cramped together. The place seemed a little dirty, with both the floor and the tables being sticky. The food itself was the best part of the experience. I ordered a couple different things, just to try them - the beef noodle soup, curry beef stew rice bowl, Taiwan popcorn chicken, and matcha milk tea. The milk tea was good, and it was exactly what I wanted out of a bubble tea. The Taiwan popcorn chicken was a great shareable appetizer. The curry beef stew rice bowl was a bit bland in flavor, but everything tasted good overall. The beef noodle soup was great all around, however, I do wish the noodles were a bit tougher. It really felt like the noodles melted as soon as I tasted them. Overall, a decent experience. From what I gather, this really is the only place serving "authentic" Taiwanese food in Cleveland!***Pics - I put the takeout dishes into bowls for better presentation.
Atmosphere: 2
Food: 4
Service: 3
Michael Benza
Great food. Small seating area but campus location so most everything is take away.
It clearly says they close at 930pm so I ordered on their website for pick up at 845. Get there at 915 to pick my food and the lady says they are closed. No food is ready. Says there was no order placed. I shower her my order with the time stamp. She tells me she’s tired. I tell her to give me a refund it’s not a big deal. She refuses. Pulls food out the fridge and microwaves it. Gives it to me, and tells me she needs rest. Place sucks. Customer service sucks. Food definitely sucks. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Food was okay, got multiple dishes that still came out in a reasonable time, but 3-Cup Chicken was presented to me like a stir fry with a bunch of vegetables which made no sense.
Asking and waiting for a box to grab leftovers felt like I was somehow inconveniencing the person behind the counter.
Atmosphere: 3
Food: 3
Service: 1
We popped in here for a quick lunch and it was so delicious! I’m gluten-free and they were very accommodating to make sure my soup had no gluten in it. Highly recommend for a quick delicious meal!
Atmosphere: 5
Food: 5
Service: 5
Food was good. Price was good. Customer service left a lot to be desired. There was a bug in my food, I showed it to the woman working there, and she gaslighted me saying it was broccoli. It was CLEARLY a caterpillar of some sort, and I was offered a credit, but overall felt villainized by the woman working there. Even to the end, after her boss and I spoke, she still said “in my opinion, it’s just broccoli”. She had me write my name on a receipt and I stood there waiting for directions on what she was gonna do with it, and all she said to me was “okay, go”. Will not be going back to claim the credit because of that experience. Sometimes you just have to accept that things happen and there are bugs in food, but that doesn’t mean you gaslight your customers.
Atmosphere: 1
Food: 3
Service: 1
Totally not like Taiwanese food. I wouldn’t recommend the cold noodles or beef noodles.
Atmosphere: 2
Food: 2
Service: 2
Very unprofessional. I ordered the Braised Pork rice with added sausage, but they completely forgot the sausage. I tried to call them, but no one answered—just voicemail. This isn’t the first time I’ve had a frustrating experience here. On a previous visit, I asked for both chopsticks and a spoon (for takeout), and they refused, saying I could only choose one utensil. That was already unreasonable, so I had stopped coming. After some time, I decided to give them another chance today, but once again I was disappointed. The food isn’t done properly, and the service is careless. This place has really gone downhill. Food quality and service are both very poor. Definitely not coming back.
Atmosphere: 1
Food: 1
Service: 1
I was disappointed with my experience at this restaurant. The food was far from authentic and lacked the rich, distinctive flavors typical of Taiwanese cuisine. The boba tea was especially underwhelming—the tapioca pearls were mushy and bland, which really took away from the overall experience. That said, it might be a decent cultural introduction if you've never tried Taiwanese food before. But if you're looking for something truly authentic, this place is definitely a miss.
Food: 3
Very nice Taiwanese restaurant quick service good prices!
Atmosphere: 5
Food: 5
Service: 5
I used to go here almost every day when I lived nearby. This time I passed by Cleveland and wanted to miss it again, but it has already changed. Maybe the owner has changed. Many items are completely wrong.
Salt crispy chicken is very salty and the rice is too little, not good
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Food (beef noodle soup) was good, would probably go back for the food
But DO NOT get the boba it was room temperature, the balls were mushy and bland, and the milk was borderline spoiled. It could’ve just been the employee working there at the time who made it badly but if you’re gonna advertise boba on the windows put some effort into training the employees to make sure it doesn’t suck
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Beef Noodle
Absolutely wonderful restaurant! I’ve been to Taiwan. The beef noodle bowl here in Cleveland was just as good. The minute you walk into the restaurant the smell takes you back to a night market in Taipei. Friendly staff and quick service as well. Prices very reasonable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Quarter Rice Bowl, Beef Noodle
Came here while in town for work because it was a place I frequented back in grad school; it really went downhill! Maybe changed ownership? It’s too bad… anyway I ordered takeout, got an email saying it was ready, then when I showed up the person working apologized and scrambled to find my ticket and make the order. I couldn’t finish the food, I was afraid I’d get sick. Really, really not fresh or anything like I remembered.
Atmosphere: 1
Food: 1
Service: 1
Seems like it's primarily a takeout joint, but there's an option to get things for dine-in. That being said, the actual restaurant is rather small, with no public bathroom. There are maybe 5 tables total, all cramped together. The place seemed a little dirty, with both the floor and the tables being sticky. The food itself was the best part of the experience. I ordered a couple different things, just to try them - the beef noodle soup, curry beef stew rice bowl, Taiwan popcorn chicken, and matcha milk tea. The milk tea was good, and it was exactly what I wanted out of a bubble tea. The Taiwan popcorn chicken was a great shareable appetizer. The curry beef stew rice bowl was a bit bland in flavor, but everything tasted good overall. The beef noodle soup was great all around, however, I do wish the noodles were a bit tougher. It really felt like the noodles melted as soon as I tasted them. Overall, a decent experience. From what I gather, this really is the only place serving "authentic" Taiwanese food in Cleveland!***Pics - I put the takeout dishes into bowls for better presentation.
Atmosphere: 2
Food: 4
Service: 3
Great food. Small seating area but campus location so most everything is take away.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Homemade Fried Pot Stickers
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