Pizzazz on the Circle

Food is usually pretty good, unfortunately did not get that experience the last time I went due to my table being ignored for 20 minutes while I watched others get seated after us and receive waters (which we did not get the luxury of having on a hot day) but also their drink orders and the opportunity to order. Ended up leaving my table. Looked like part of this was due to short staffing, pizzaz please do better on hiring and don't let your staffs tips suffer because of it.

Pizzazz on The Circle is a fantastic spot! The food is always fresh and delicious - especially the pizzas - and the portions are generous. The staff is friendly and welcoming, and the atmosphere makes you want to stay and enjoy. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Its a bad restaurant. Food is very bad. These was a fly in my food yesterday!!! So disgusting

I always love a Great Pizza!!! I’m from Akron, Ohio and they have good pizza!! But, after trying Pizzazz’s Pizza!! Hands Down!! They win!!!🙏🏽 And the OWNER a very lovely Lady!!! Thank you for your Great Pizza!!!🍕

Atmosphere: 5

Food: 5

Service: 5

The food, when you get it, is quite good. The wings are on point and the pizza is great. Pricing is about what youd expect. Drinks are reasonable.

Atmosphere: 4

Food: 5

Service: 2

Great atmosphere (we sat outside).
Build your own pizza. Crispy.
Wait staff made sure we were taken care of (refilling beverages).

Good deal!

Atmosphere: 4

Food: 4

Service: 4

Chicken Veg calzone is the best! Got a text when my food was ready. $18+ for a 4-cut calzone

Atmosphere: 5

Food: 5

The chicken parmesan was good. The sautéed Brussels sprouts with bacon, pears, and cranberries was divine.

Atmosphere: 5

Food: 5

Service: 5

Food quality was horrible. Wait for 30+ minutes for a COLD pizza, and the pizza dough was definitely old. A frozen pizza would had been better.
The frying oil was probably old, too. Zucchini fries tasted bitter, it was also cold.
We had only one waitress who took care of the whole one side of the restaurant, who also bartended. Oddly enough, there were a bunch of waiters and waitresses in the back running around, the restaurant definitely feels very disorganized.
I want to support local businesses but serving cold food is just a no no.
The owner of this place has to do better!

Atmosphere: 1

Food: 1

Service: 1

Amazing pizza

Atmosphere: 5

Food: 5

Service: 5

Cesar salad add anchovies is amazing

Atmosphere: 5

Food: 5

Service: 5

Some of the takeout orders are incorrectly prepared

Food: 3

Service: 3

We’ve ordered from Pizzazz on the Circle many times, and while the food is good, the service—especially for online pickup orders—has been consistently disappointing. This last experience was the final straw.

We placed an online order, and the confirmation email said our food would be ready in 1.5 hours. Knowing from past experiences that Pizzazz often texts us much earlier than quoted, we tried to be proactive. I even called the restaurant to ask when we should actually come. The person on the phone said to ignore the 1.5-hour window and just come in an hour. Fair enough.

Ten minutes after we hung up, they sent the dreaded early “your order is ready” text—again. We didn’t see it until 20 minutes later, and as soon as we noticed, we rushed there as quickly as possible.

When we arrived, we explained the situation to the “general manager,” someone we’ve seen before who has frankly come off unprofessional in the past, even serving us with alcohol on her breath. This time, she acted combative and dismissive, saying the box still felt hot so the food must have just been finished—then blamed an employee for maybe pushing the text too soon. No apology. No ownership. Just gaslighting and excuses.

We weren’t being rude—we were simply trying to explain how we took extra steps to avoid having our food sit out. Instead of listening, she seemed more interested in arguing. Another employee eventually stepped in and acknowledged they messed up, which we appreciated, but even then, no resolution was offered. No discount, no remake of the food, not even a genuine apology.

We love the food here. But it’s becoming impossible to enjoy it when we’re treated this way. Pizzazz needs to take a serious look at their customer service—starting with whoever is in charge. Being a general manager means owning the experience, not blaming your staff and stonewalling customers who are just trying to work with you.

Until that changes, we won’t be back.

UPDATE after owner’s response:

Wow. I’m genuinely disappointed by how the owner responded here. I left an honest review about a frustrating experience, and instead of taking accountability, they chose to twist my words and publicly mock me.

To clarify: I did NOT demand free food. I shared that I used to tour the country with bands and often received meals comped in exchange for reviews—not to brag, but to show I understand how food service and goodwill can work. I made it clear that we paid for this meal, followed up proactively to make sure pickup timing was right, and still ended up in an awkward situation where our food was sitting and we were treated poorly for simply pointing that out.

We were upset because we tried to avoid this issue by calling ahead—and were STILL met with attitude, zero empathy, and blame. The “general manager” was combative, unapologetic, and argumentative when all we wanted was for someone to acknowledge what happened. It was a major letdown, especially because we’ve been long-time supporters of this place and love the food.

This reply from the owner just confirmed that our experience wasn’t a one-off—it’s a sign of how they handle feedback. Yikes.

Atmosphere: 1

Food: 3

Service: 1

It was a good experience I was greeted one seem like they had a attitude get it together

Atmosphere: 4

Food: 4

Service: 4

Horrible! Rip off! Never gets order right. After 20 years I'm done!!

Atmosphere: 1

Food: 1

Service: 1