Dude working the window on May 3rd 2024 at 10:30 at night pulled a gun out on my husband and children we are pressing charges this is a dangerous place to go to and he just left.
Atmosphere: 1
Food: 1
Service: 1
Amoya Walker
CUSTOMER SERVICE IS HORRIBLE! EVERYONE HAD AN ATTITUDE AS SOON AS THEY OPENED! 11:30 AM AND THE STAFF IS AT WORK WITH ATTITUDES. IF YOU DONT WANT TO DO YOUR JOB THEN WHY NOT WORK SOMEWHERE ELSE. PEOPLE ARE SPENDING MONEY AND DEFINITELY DONT DESERVE THAT TYPE OF TREATMENT! HIRE PEOPLE THAT WANT TO WORK. I WILL NOT BE RETURNING!
Atmosphere: 1
Food: 3
Service: 1
spencer hall
They didn't have blackened ranch sauce or see if I wanted spicy chicken tenders
Neek Norman
Only chicken had was spicy, Drive-thru cashier was so rude !!!! GOING TO ASK ME IS THIS ALL U GOT U DONT HAVE NOTHING SMALL THEN A $20....THEN GOING SO PPL NOT GOING GET NO FOOD .....WELL YOU SHOULD SAY SOMETHING WHEN PPL ARE ORDERING...I WILL NOT BE GOING BACK ...
Atmosphere: 1
Food: 3
Service: 1
Geraldine Partee
You can only use the drive thru, they gave me someone else's order ( Beans and rice) paid for mashed potatoes and my Chicken sandwich was old the meat had been exposed and was hard! Smh ?
Atmosphere: 1
Food: 1
Service: 1
Dee Pitts
Today is April 19, 2024, and this is an amendment of my last visit, in November 2020. Yes, it has been that long since I've been to this Popeyes on Carnegie, in Cleveland, Ohio. I am so happy to see that this Popeyes has fixed the bad food and customer service issues, which is pretty much their whole business. My visit today was surprisingly pleasant! As I waited at the drive thru window for my online order, I observed that most of the workers were males, and they were about their business. I may have seen one young lady. I saw 2 gentlemen bringing their prepared shrimp and chicken to add to the prepared food servers, and it looked so good. Upon getting me order...I now know that not only did it look good, but tasted like the cocaine chicken (my term of endearment for excellent fried, takeout chicken) I had come to expect from Popeyes, but could only get if I went 5-7 miles out of the area to the South Euclid Popeyes. I don't know if the place is under new management or what... but whatever has been done here, it's a recipe for success! As you can tell from my review below, from November 2020, this Popeyes has done an about face, and I'm so happy to be able to patronize this neighborhood establishment once again. Thank you, Carnegie Popeyes, for great customer service and great food once again! See you soon!Could someone please tell me what happened to this restaurant from spring/summer 2020, until now...November 12, 2020? Did the cook from the spring/summer leave? I recall the chicken was so good and fresh, that my family and I joked that they were cooking with cocaine. Our last 2 visits, in the last 2 months have fallen so short of our earlier experiences, that we have decided from here on out, we'll take the ride to Mister Chicken. The chicken has been dry, greasy and seems to be old of late. Nothing like it was in the earlier part of the year. I ordered a small green beans, and seriously received just a tablespoon of the side dish. SERIOUSLY! To top it off, the people at the window are rude and totally devoid of any customer service characteristics. The young man with the natty hair that was at the window on the evening of November 12th, couldn't even say, 'you're welcome, as I made a point to say, 'thank you', after the way he practically threw my order at me. Service is sloppy overall. A month ago, in two chicken sandwich meals, the fries were left out. Since I live close, I called and was told to come back and the 45 minute line I had previously waited in... wouldn't be that long. Well, it was and as I tried to call from the car to see if I couldn't just go to the window to get the fries, the phone was put on voicemail. Then, when I did finally get to the speaker, and told them I had called and was told to come get my fries (I had the receipt), the same natty haired young man completely misunderstood, and I had to explain twice before he understood that I had my sandwiches, not my fries and was told to come back and get them. Of course, I got 2 very, very small fries. The 8 piece meal I also bought that night was as dry and old, as the chicken I purchased tonight, November 12th. I figured it was just an anomaly a month ago, so I gave them one more shot. It was just as bad as a month ago. And people wonder why we don't patronize businesses in the black community. It's because our patronage is not appreciated. You're treated as if they're doing you a favor, by letting you spend your money with them. I would not recommend spending your money at this establishment. Money is too hard to earn nowadays, to spend it on such baaaadddddd food and baaaadddddd service. Mister Chicken may be a little farther away, but it's worth the gas and ride to get a edible product, and be treated with respect. So, Mister Chicken... here I come. I know you won't let me down!
Food: 5
Service: 5
Jordanian Joestar
Went to pick up a mobile order and they tell me they're closed even though they're advertised as open until midnight. They end up not giving me my order that is already paid for. I've had repeated problems with Popeyes locations all across the city. They just need to go ahead and abolish all the Popeyes in Cleveland and start from scratch.
Service: 1
Jennifer Talley
These are some of the rudes ghetto employees that you can experience they always have an attitude as if you aren’t paying for your food but the tall male manager with the glasses is pleasant and he makes it worth coming here to eat . It’s that I have to go the westside of Cleveland to eat
Atmosphere: 1
Service: 1
Paul Nelson
Drive through took 20 min with 2 cars in front of me. Chicken was extremely dry and tough, soggy fries and horrible service.
Atmosphere: 1
Food: 2
Service: 1
deandre cohen
I never get my food so i dont know what its like. Its never done or they never have anything. I go inside i never get help. You can tell they hate working there because the customer service sucks really bad. I just set back and take in how they treat people i never say anything because its horrible and i dont want to be attracted.
The line was pretty empty. I spent about $70 and the food was fresh and everything was in the bags. I appreciated the cashier helping me get some jalapenos ?
Went into the store to order at the counter and eat in. Was told very rudely mobile orders only inside. There was 10 or so cars in line for drive thru. And the cars were blocking traffice in the lot and on the street. Didn't want to eat and drive so I went somewhere else. Why does it say eat in when you can't.
Service: 1
Life Love
The chicken was extra spicy like it supposed to b. It was freshly hot. Biscuits was fresh. I don't see no issue.
Atmosphere: 1
Food: 5
Service: 4
Bob Chaplin
Very nice and curious and very nice to see a smile while someone was
Dude working the window on May 3rd 2024 at 10:30 at night pulled a gun out on my husband and children we are pressing charges this is a dangerous place to go to and he just left.
Atmosphere: 1
Food: 1
Service: 1
CUSTOMER SERVICE IS HORRIBLE! EVERYONE HAD AN ATTITUDE AS SOON AS THEY OPENED! 11:30 AM AND THE STAFF IS AT WORK WITH ATTITUDES. IF YOU DONT WANT TO DO YOUR JOB THEN WHY NOT WORK SOMEWHERE ELSE. PEOPLE ARE SPENDING MONEY AND DEFINITELY DONT DESERVE THAT TYPE OF TREATMENT! HIRE PEOPLE THAT WANT TO WORK. I WILL NOT BE RETURNING!
Atmosphere: 1
Food: 3
Service: 1
They didn't have blackened ranch sauce or see if I wanted spicy chicken tenders
Only chicken had was spicy, Drive-thru cashier was so rude !!!! GOING TO ASK ME IS THIS ALL U GOT U DONT HAVE NOTHING SMALL THEN A $20....THEN GOING SO PPL NOT GOING GET NO FOOD .....WELL YOU SHOULD SAY SOMETHING WHEN PPL ARE ORDERING...I WILL NOT BE GOING BACK ...
Atmosphere: 1
Food: 3
Service: 1
You can only use the drive thru, they gave me someone else's order ( Beans and rice) paid for mashed potatoes and my Chicken sandwich was old the meat had been exposed and was hard! Smh ?
Atmosphere: 1
Food: 1
Service: 1
Today is April 19, 2024, and this is an amendment of my last visit, in November 2020. Yes, it has been that long since I've been to this Popeyes on Carnegie, in Cleveland, Ohio. I am so happy to see that this Popeyes has fixed the bad food and customer service issues, which is pretty much their whole business. My visit today was surprisingly pleasant! As I waited at the drive thru window for my online order, I observed that most of the workers were males, and they were about their business. I may have seen one young lady. I saw 2 gentlemen bringing their prepared shrimp and chicken to add to the prepared food servers, and it looked so good. Upon getting me order...I now know that not only did it look good, but tasted like the cocaine chicken (my term of endearment for excellent fried, takeout chicken) I had come to expect from Popeyes, but could only get if I went 5-7 miles out of the area to the South Euclid Popeyes. I don't know if the place is under new management or what... but whatever has been done here, it's a recipe for success! As you can tell from my review below, from November 2020, this Popeyes has done an about face, and I'm so happy to be able to patronize this neighborhood establishment once again. Thank you, Carnegie Popeyes, for great customer service and great food once again! See you soon!Could someone please tell me what happened to this restaurant from spring/summer 2020, until now...November 12, 2020? Did the cook from the spring/summer leave? I recall the chicken was so good and fresh, that my family and I joked that they were cooking with cocaine. Our last 2 visits, in the last 2 months have fallen so short of our earlier experiences, that we have decided from here on out, we'll take the ride to Mister Chicken. The chicken has been dry, greasy and seems to be old of late. Nothing like it was in the earlier part of the year. I ordered a small green beans, and seriously received just a tablespoon of the side dish. SERIOUSLY! To top it off, the people at the window are rude and totally devoid of any customer service characteristics. The young man with the natty hair that was at the window on the evening of November 12th, couldn't even say, 'you're welcome, as I made a point to say, 'thank you', after the way he practically threw my order at me. Service is sloppy overall. A month ago, in two chicken sandwich meals, the fries were left out. Since I live close, I called and was told to come back and the 45 minute line I had previously waited in... wouldn't be that long. Well, it was and as I tried to call from the car to see if I couldn't just go to the window to get the fries, the phone was put on voicemail. Then, when I did finally get to the speaker, and told them I had called and was told to come get my fries (I had the receipt), the same natty haired young man completely misunderstood, and I had to explain twice before he understood that I had my sandwiches, not my fries and was told to come back and get them. Of course, I got 2 very, very small fries. The 8 piece meal I also bought that night was as dry and old, as the chicken I purchased tonight, November 12th. I figured it was just an anomaly a month ago, so I gave them one more shot. It was just as bad as a month ago. And people wonder why we don't patronize businesses in the black community. It's because our patronage is not appreciated. You're treated as if they're doing you a favor, by letting you spend your money with them. I would not recommend spending your money at this establishment. Money is too hard to earn nowadays, to spend it on such baaaadddddd food and baaaadddddd service. Mister Chicken may be a little farther away, but it's worth the gas and ride to get a edible product, and be treated with respect. So, Mister Chicken... here I come. I know you won't let me down!
Food: 5
Service: 5
Went to pick up a mobile order and they tell me they're closed even though they're advertised as open until midnight. They end up not giving me my order that is already paid for. I've had repeated problems with Popeyes locations all across the city. They just need to go ahead and abolish all the Popeyes in Cleveland and start from scratch.
Service: 1
These are some of the rudes ghetto employees that you can experience they always have an attitude as if you aren’t paying for your food but the tall male manager with the glasses is pleasant and he makes it worth coming here to eat . It’s that I have to go the westside of Cleveland to eat
Atmosphere: 1
Service: 1
Drive through took 20 min with 2 cars in front of me. Chicken was extremely dry and tough, soggy fries and horrible service.
Atmosphere: 1
Food: 2
Service: 1
I never get my food so i dont know what its like. Its never done or they never have anything. I go inside i never get help. You can tell they hate working there because the customer service sucks really bad. I just set back and take in how they treat people i never say anything because its horrible and i dont want to be attracted.
Atmosphere: 1
Service: 1
Restaurantji Recommends
The line was pretty empty. I spent about $70 and the food was fresh and everything was in the bags. I appreciated the cashier helping me get some jalapenos ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mashed Potatoes, Crispy Fried Chicken, Spicy Mild
Very rude employees! Good food though!
Atmosphere: 2
Food: 5
Service: 1
Went into the store to order at the counter and eat in. Was told very rudely mobile orders only inside. There was 10 or so cars in line for drive thru. And the cars were blocking traffice in the lot and on the street. Didn't want to eat and drive so I went somewhere else. Why does it say eat in when you can't.
Service: 1
The chicken was extra spicy like it supposed to b. It was freshly hot. Biscuits was fresh. I don't see no issue.
Atmosphere: 1
Food: 5
Service: 4
Very nice and curious and very nice to see a smile while someone was
Food: 5
Service: 5