Subway

13113 Shaker Blvd Unit D1-D5, Cleveland
(216) 751-4770

Recent Reviews

Meir Patterson

This restaurant is really great. Customer service is great. Unfortunately, this restaurant has been burglarized several times in a week. If you could show your support as we did, I know they would appreciate

Atmosphere: 5

Food: 5

Service: 5

Zuri L.

The workers doesn't listen and talk in their language about folks. They ain't cut our sandwich.

Charles

The customer service at this location is horrific!!! People standing in line while they fill mobile orders (if you ordered door dash, you clearly have time to wait) the customer who took time for their short lunch break and are standing in front of you should be taken care of first. I’ve left on more than one occasion and have decided to give my money to someone else.Rule #1 of customer service, take care of the customer in front of you!!!USPS

Atmosphere: 1

Food: 3

Service: 1

Maxi Million

I swear I want to boycott this Subway they don't honor no coupons or deals on the Subway

Atmosphere: 1

Food: 1

Service: 1

John Smith

The place was decent, the workers are friendly and respectful, the food was great for a plaza store, and the atmosphere was gentle but Abit stuffy, not as in rude but more or less alien, it's a lot cleaner than the stores around it and the place seems like it's trying to hard to be good. Over all definitely going to eat there again.

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Personal Creation on Herb and Cheese Bread

Brothas Keeper

DO NOT EAT HERE! This store is gross! Cross contamination everywhere! Salami in the cheese. steak in the chicken. Worker had attitude and didn't wanna change gloves after dealing with last customer. He made the sandwiches them with same gloves opened oven to grab cookies same gloves touched register. Then he realized he had gloves on.. ?? I wont be back here ever omg I can't imagine what's going on behind the scenes

Atmosphere: 1

Food: 1

Service: 1

Esther Bradley

I have been going to this Subway for at least 6 years and have never had any problems. They recently hired a girl with not so smooth skin who makes sloppy sandwiches, doesn’t like to give many vegetables, finishes online orders first, and laughs and talks to coworkers putting the customers last. I would’ve given them all 1 ⭐️ but the other workers shouldn’t suffer because of one bad apple. She needs to be fired. Her terrible attitude doesn’t match the renovations.

Atmosphere: 3

Food: 4

Service: 1

Happie Slime

There was no line, and the service was good and they were very professional.

Janeen Redd

My food was cold and the bread was

Atmosphere: 1

Food: 1

Service: 1

BrownBaby

Have had good service and food, but they're subject to be closed with no exclamation when they should be open. Google says they're open tell 9pm but the sign says it closes at 8:30pm.

Renia Sturdivant

I am pretty sure the guy who made my subs was a new employee but they were the worst subs I have ever had a subway. Maybe the team needs to do better with training new hires.

Luc

The service here is very good. There is never a line and the employees are friendly. The only thing I didn't like is that they don't accept coupons.

Atmosphere: 3

Food: 4

Service: 4

Dion Jessup

Always a favorite of mine,love the Footlong Steak and Cheese on Italian Herbs and Spices Bread as well the Chicken Bacon Ranch.

Amir Hall

I ordered my food on the subway app as I have many times before. I get up there and they let me know my order was canceled, because you have to order through door dash….I look at my app and it doesn’t say the order was canceled until I’m actually inside the store! Look at my account and my money is still gone! And I refuse to pay TWICE! so now I’m hungry, and 10$ poorer! Next time, let the customer know of the change when they get there and you have made the food! Tell them “next time you have to do it through DoorDash” it’s ridiculous how difficult simple customer service is in 2022!

LANETTE JONES

Very rude and always have a bad experience at this location!!!!! Over priced, never take the subway deals coupons , long wait times ….. was told the online orders is more important then the customers that is there in the store in person, if that is how the employees is being trained you should never never never say that to a paying customer…. Over all just terrible….. waited 15 minutes for them to even begin to take my order and it was only 1 customer in front of me ….. if I could give this place a 0 I would!!!!!!!!!!

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