This chipotle doesn’t train its employees to make sure delivery drivers verify the orders before they take them. Someone else picked up the order and kept it, so when I got the order I couldn’t complete it because they say “oh someone came and got that an hour ago” meanwhile that means the customer has been waiting over an over for food they will never receive. This place is a disgrace to their customers.
Atmosphere: 1
Food: 1
Service: 1
De'Asia Crump
11/1/25 around 6:10pm I decided to walk with my cousin to this chipotle with no intention of getting anything, the moment i walked in, the smell got me. I decided to get my normal bowl. The lady making my bowl was nice and even had no problem getting me a side of sour cream. it was when i reached the register that my experience became uncomfortable and unpleasant. The girl at register with red hair assumed i got a chicken burrito, i accidentally said yes but then immediate followed it up with “oh its bowl.” when i looked back at her she was giving me this annoyed look like it was my fault she assumed it was a burrito, to which she irritatedly asked me, “is it a burrito or a bowl.” to which i repeated again, “its a bowl.” I paid and walked off, all while she watched me and apply some lip gloss which wouldn't have bothered me if she hadn’t been rude in the first place. Now i will be honest i had no intention of writing this review because i get it its a home football game you're busy, it gets stressful but there is no need for the attitude ESPECIALLY when there is no line. the bowl was nicely portioned on my side me my cousin says otherwise but the rice was so very dry and maybe even undercooked which ruined the whole bowl for me.
Atmosphere: 3
Food: 2
Service: 2
Mathew Valenti
I love this chipotle, Oliver had amazing customer service, will be coming back again soon!
Atmosphere: 5
Food: 5
Service: 5
Ja'Mesha Bowick
Customer Service was terrible. The small white guy with glasses.
When preparing my order. The server filled the scooper, then scrapped the food off. Leaving the equivalent amount of an actual scoop. He gave two scoops of rice, one pinch of cheese, and lettuce. A small very small of sour cream and tomato. I asked for the hot honey chicken on tge side. He attempted to add it to the bowl. I had to say on the side several times. I found the tiniest cup in the store for the chicken. He said this is the o ly cups for on the side. We dont have the other side cups available. When I asked for more. He replied very rudely. We are not allowed to give you more. It's against company policy and we have to ration the serving amounts. I offered to pay for extra. He replied again in tge rudest tone NO, we can't do that either.
Chipotle has always been a favorite food. I haven't returned to this location. No other Chipotle in the area said they were aware of such a policy.
Atmosphere: 3
Food: 4
Service: 1
Jesa Moore
I used to work at this Chipotle just before I had my son in 2008. I ate A LOT of Chipotle when I was pregnant. Guess what his favorite food is now? Yuuuup. Clintonville was our home store ever since. But it went way down hill a couple years ago… badly. The food quality, caliber of employees and cleanliness was disgusting. We stopped going there. But yesterday we tried again and it was back to its old quality, maybe better. Hats off to new management that saved my fav store.
Atmosphere: 5
Food: 5
Service: 5
garfield savage garfield savage
They put me on the ground and kicked teeth out my face!!!!
Atmosphere: 3
Food: 1
Service: 1
Jason Ritchie
Always tasty. Always fast. Always good
Atmosphere: 4
Food: 5
Service: 5
Casey Washer
I love coming herr when the students are gone NO LINES. Food is great, tried the new honey chipotle chicken, not bad!
Atmosphere: 4
Food: 4
Service: 4
Sanghyeon Park
Their online order system is pretty good.
Atmosphere: 3
Food: 5
Service: 5
zack Rosenbaum
Smallest portions of any chipotle I have ever ordered from. Only like 10 whole chips plus some crumbs in the bag and bowl wasn’t filled at all on one end
Ordered a bowl to go with extra meat. The bowl did not have 8oz of chicken
chris Cannon
If you order online and pick up, you don't get to see them make your food and they invariably will skimp on the meat and go heavy on the rice and beans. Order in restaurant. Food is consistent quality.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Bowl
andres barreto
I rarely give bad reviews but after coming here a few times, my experience has always been meh. Rude customer service. They seem to alternate between not caring and being offended by any question you have raised. Somehow, most of the workers in this area are quite terrible though. The restaurant itself is constantly dirty, napkins were not stocked, and trash bins were completely full without any attempts to remedy. I understand it gets busy, but at that time, there wasn't anyone in line and just a few people on the tables. I like chipotle, but this location is just gross honestly.
Atmosphere: 1
Food: 3
Service: 1
Amayra J
One of my only places I eat more than one time is chipotle, my favorite.. I start a job of 8hrs daily, no day off near this location.. I would love a great meal before my shift. I don’t want it to be my last time here so please doble check rice quality, re make it if you have to because it looks like rice is a big problem here, under cook and food favor is low
Ryann Reviews
It was burrito slapp’n good!!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Bowl of Rice, Burrito, Chips, Tortilla on the Side, Tacos, Pomegranate Cherry Juice, Large Queso & Large Chips, Bottled Water, Bowl, Paleo Salad Bowl, Quesadilla, Side of Queso Blanco, Large Side of Queso Blanco, Salad, Chips & Tomatillo-Red Chili Salsa, Guacamole, Keto Salad Bowl, Steak Bowl, Vegan Bowl
This chipotle doesn’t train its employees to make sure delivery drivers verify the orders before they take them. Someone else picked up the order and kept it, so when I got the order I couldn’t complete it because they say “oh someone came and got that an hour ago” meanwhile that means the customer has been waiting over an over for food they will never receive. This place is a disgrace to their customers.
Atmosphere: 1
Food: 1
Service: 1
11/1/25 around 6:10pm I decided to walk with my cousin to this chipotle with no intention of getting anything, the moment i walked in, the smell got me. I decided to get my normal bowl. The lady making my bowl was nice and even had no problem getting me a side of sour cream. it was when i reached the register that my experience became uncomfortable and unpleasant. The girl at register with red hair assumed i got a chicken burrito, i accidentally said yes but then immediate followed it up with “oh its bowl.” when i looked back at her she was giving me this annoyed look like it was my fault she assumed it was a burrito, to which she irritatedly asked me, “is it a burrito or a bowl.” to which i repeated again, “its a bowl.” I paid and walked off, all while she watched me and apply some lip gloss which wouldn't have bothered me if she hadn’t been rude in the first place. Now i will be honest i had no intention of writing this review because i get it its a home football game you're busy, it gets stressful but there is no need for the attitude ESPECIALLY when there is no line. the bowl was nicely portioned on my side me my cousin says otherwise but the rice was so very dry and maybe even undercooked which ruined the whole bowl for me.
Atmosphere: 3
Food: 2
Service: 2
I love this chipotle, Oliver had amazing customer service, will be coming back again soon!
Atmosphere: 5
Food: 5
Service: 5
Customer Service was terrible.
The small white guy with glasses.
When preparing my order.
The server filled the scooper, then scrapped the food off.
Leaving the equivalent amount of an actual scoop.
He gave two scoops of rice, one pinch of cheese, and lettuce. A small very small of sour cream and tomato. I asked for the hot honey chicken on tge side.
He attempted to add it to the bowl.
I had to say on the side several times.
I found the tiniest cup in the store for the chicken.
He said this is the o ly cups for on the side.
We dont have the other side cups available.
When I asked for more. He replied very rudely.
We are not allowed to give you more.
It's against company policy and we have to ration the serving amounts. I offered to pay for extra. He replied again in tge rudest tone NO, we can't do that either.
Chipotle has always been a favorite food.
I haven't returned to this location.
No other Chipotle in the area said they were aware of such a policy.
Atmosphere: 3
Food: 4
Service: 1
I used to work at this Chipotle just before I had my son in 2008. I ate A LOT of Chipotle when I was pregnant. Guess what his favorite food is now? Yuuuup. Clintonville was our home store ever since. But it went way down hill a couple years ago… badly. The food quality, caliber of employees and cleanliness was disgusting. We stopped going there. But yesterday we tried again and it was back to its old quality, maybe better. Hats off to new management that saved my fav store.
Atmosphere: 5
Food: 5
Service: 5
They put me on the ground and kicked teeth out my face!!!!
Atmosphere: 3
Food: 1
Service: 1
Always tasty. Always fast. Always good
Atmosphere: 4
Food: 5
Service: 5
I love coming herr when the students are gone NO LINES. Food is great, tried the new honey chipotle chicken, not bad!
Atmosphere: 4
Food: 4
Service: 4
Their online order system is pretty good.
Atmosphere: 3
Food: 5
Service: 5
Smallest portions of any chipotle I have ever ordered from. Only like 10 whole chips plus some crumbs in the bag and bowl wasn’t filled at all on one end
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered a bowl to go with extra meat. The bowl did not have 8oz of chicken
If you order online and pick up, you don't get to see them make your food and they invariably will skimp on the meat and go heavy on the rice and beans. Order in restaurant. Food is consistent quality.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Bowl
I rarely give bad reviews but after coming here a few times, my experience has always been meh. Rude customer service. They seem to alternate between not caring and being offended by any question you have raised. Somehow, most of the workers in this area are quite terrible though. The restaurant itself is constantly dirty, napkins were not stocked, and trash bins were completely full without any attempts to remedy. I understand it gets busy, but at that time, there wasn't anyone in line and just a few people on the tables. I like chipotle, but this location is just gross honestly.
Atmosphere: 1
Food: 3
Service: 1
One of my only places I eat more than one time is chipotle, my favorite.. I start a job of 8hrs daily, no day off near this location.. I would love a great meal before my shift. I don’t want it to be my last time here so please doble check rice quality, re make it if you have to because it looks like rice is a big problem here, under cook and food favor is low
It was burrito slapp’n good!!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Bowl of Rice, Burrito, Chips, Tortilla on the Side, Tacos, Pomegranate Cherry Juice, Large Queso & Large Chips, Bottled Water, Bowl, Paleo Salad Bowl, Quesadilla, Side of Queso Blanco, Large Side of Queso Blanco, Salad, Chips & Tomatillo-Red Chili Salsa, Guacamole, Keto Salad Bowl, Steak Bowl, Vegan Bowl
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