They updated the plant based nuggs, and they are no longer vegan. Definitely check the allergen menu before going!
Jo Hubbard
I stopped in and placed an order. The food was lackluster versus one location I visited in cincy. The fries were soggy and the mac and cheese cups were only filled halfway. Then they forgot one whole meal on my order. I called and they made it right but I had double asked the person working at the counter. I really enjoy this franchise but I'm going to give this location some time to work on their service.
Atmosphere: 2
Food: 3
Service: 2
The Black Reaper
Chicken was inedibly overcooked.
Karen Y
Never in my time in ordering from this place have I experienced such horrible food. The chicken is burnt, dry and of poor quality and taste as if it was cooked last week. When the restaurant first open, this place the Premire place for Nashville hot chicken. For this order, The flavor was also incorrect ?️. Please change your cooking oil, enhance the flavors, hire a new cook or just CLOSE the joint but please stop sending out food that’s not fit for human consumption!!
Atmosphere: 1
Food: 1
Service: 1
Collin McCarty
Absolutely terrible experience.
First the person working there counter didn’t greet anyone waiting. No one said a word to me until my food was ready. Incredibly rude to just ignore someone waiting for a pickup order.
All the food was cold, the chicken was so dry a steak knife couldn’t cut it, we didn’t get one of our sides, the hush puppies and corn bread were burnt. Someone else walked in while I was waiting with the exact set of complaints so clearly this is consistently happening. The quality of ingredients has obviously been gutted with the sale and new ownership.
This was an utterly horrendous experience from a place we used to absolutely love. What a waste.
Atmosphere: 1
Food: 1
Service: 1
Ceaux Kneauxs
The menu items drastically changed but can be bearable with some minor changes. I understand changing the menu with new ownership but the lack in service and atmosphere as well makes this a place I just can’t visit anymore.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Not Chicken Takeover
Lacie Kern
It seems the menu has drastically changed for the worse. I was surprised to find the pickles are now sweet and not dill. Disappointed I paid for fried pickles that I didn’t even like and wouldn’t have ordered if I knew. The wings were very gritty and the sauce cups are now tiny. The green beans tasted as if there was no seasoning at all. I think this’ll be my last order.
Food: 1
Tina Ardy
What happened to this fav of ours? The chicken was greasie, over done and burnt? Sad to say, not a fav anymore. This was the second time we have went, thinking the first was an off day and the second was just as bad if not worse! Did owners change hands or staff? Such a loss for such a great go to. Searching for a new >>GO TO!!!
Atmosphere: 3
Food: 1
Service: 2
Heather Grant
It appears that HCT has changed their menu and how the chicken is prepared. I bread crumbs dont offer good flavor and taste kind of burnt. I think the original recipe was better and more appealing. I do not recommend the chicken at all.
Atmosphere: 5
Food: 1
Service: 5
Jen Carney
This was the worst experience and final straw. The chicken was over cooked and dry. The Mac was....worse than grocery store generic brand. The tea was literally slimy
And when did we start with the bread and butter pickles?! I'm done. The last 4 meals there have gotten progressively bad over the last year but we won't be back.
I have been an HCT patron for years. However the last two visits, approximately 4 months apart and at two different locations (Gahanna & Easton) the chicken wings were dry and overcooked. The price is much higher and the quality has went down. I will not waste my money anymore. It was nice to see HCT again is offering free ice tea. What happened to the chicken quality control????
Atmosphere: 3
Food: 1
Service: 3
Hayri Ozaydinli
I'm not happy to write this review first of all, because it was one of my favourite fast food places. I ordered dine in, they brought me take out. Nuggs was all naked, wings were burned. Total disappointment at all. And the girl at the front was looking and acting like she doesnt want to be there. You just can not mess up orders like that.
Atmosphere: 1
Food: 1
Service: 1
Kamal
Amazing
Hayley Wierrzba
Was sad to come in and see the menu changed. New menu items are just okay. Mashed potatoes are dry with little to no gravy, cornbread was so fried it was like biting a brick and the new style Mac and cheese tastes like knock off Velveeta. I will say though, the hush puppies are fantastic.
Atmosphere: 5
Food: 3
Service: 5
jessica Lake
Only 3 employees on a Saturday afternoon is wild. The server was not helpful with fountain drinks out. Simple combo Meal took 15 minutes.very unfriendly environment. This is the Only HCT I've seen this way. Hope this helps.
They updated the plant based nuggs, and they are no longer vegan. Definitely check the allergen menu before going!
I stopped in and placed an order. The food was lackluster versus one location I visited in cincy. The fries were soggy and the mac and cheese cups were only filled halfway. Then they forgot one whole meal on my order. I called and they made it right but I had double asked the person working at the counter. I really enjoy this franchise but I'm going to give this location some time to work on their service.
Atmosphere: 2
Food: 3
Service: 2
Chicken was inedibly overcooked.
Never in my time in ordering from this place have I experienced such horrible food. The chicken is burnt, dry and of poor quality and taste as if it was cooked last week. When the restaurant first open, this place the Premire place for Nashville hot chicken. For this order, The flavor was also incorrect ?️. Please change your cooking oil, enhance the flavors, hire a new cook or just CLOSE the joint but please stop sending out food that’s not fit for human consumption!!
Atmosphere: 1
Food: 1
Service: 1
Absolutely terrible experience.
First the person working there counter didn’t greet anyone waiting. No one said a word to me until my food was ready. Incredibly rude to just ignore someone waiting for a pickup order.
All the food was cold, the chicken was so dry a steak knife couldn’t cut it, we didn’t get one of our sides, the hush puppies and corn bread were burnt. Someone else walked in while I was waiting with the exact set of complaints so clearly this is consistently happening. The quality of ingredients has obviously been gutted with the sale and new ownership.
This was an utterly horrendous experience from a place we used to absolutely love. What a waste.
Atmosphere: 1
Food: 1
Service: 1
The menu items drastically changed but can be bearable with some minor changes. I understand changing the menu with new ownership but the lack in service and atmosphere as well makes this a place I just can’t visit anymore.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Not Chicken Takeover
It seems the menu has drastically changed for the worse. I was surprised to find the pickles are now sweet and not dill. Disappointed I paid for fried pickles that I didn’t even like and wouldn’t have ordered if I knew. The wings were very gritty and the sauce cups are now tiny. The green beans tasted as if there was no seasoning at all. I think this’ll be my last order.
Food: 1
What happened to this fav of ours? The chicken was greasie, over done and burnt? Sad to say, not a fav anymore. This was the second time we have went, thinking the first was an off day and the second was just as bad if not worse! Did owners change hands or staff? Such a loss for such a great go to. Searching for a new >>GO TO!!!
Atmosphere: 3
Food: 1
Service: 2
It appears that HCT has changed their menu and how the chicken is prepared. I bread crumbs dont offer good flavor and taste kind of burnt. I think the original recipe was better and more appealing. I do not recommend the chicken at all.
Atmosphere: 5
Food: 1
Service: 5
This was the worst experience and final straw. The chicken was over cooked and dry. The Mac was....worse than grocery store generic brand. The tea was literally slimy
And when did we start with the bread and butter pickles?! I'm done. The last 4 meals there have gotten progressively bad over the last year but we won't be back.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
I have been an HCT patron for years. However the last two visits, approximately 4 months apart and at two different locations (Gahanna & Easton) the chicken wings were dry and overcooked. The price is much higher and the quality has went down. I will not waste my money anymore. It was nice to see HCT again is offering free ice tea. What happened to the chicken quality control????
Atmosphere: 3
Food: 1
Service: 3
I'm not happy to write this review first of all, because it was one of my favourite fast food places. I ordered dine in, they brought me take out. Nuggs was all naked, wings were burned. Total disappointment at all. And the girl at the front was looking and acting like she doesnt want to be there. You just can not mess up orders like that.
Atmosphere: 1
Food: 1
Service: 1
Amazing
Was sad to come in and see the menu changed. New menu items are just okay. Mashed potatoes are dry with little to no gravy, cornbread was so fried it was like biting a brick and the new style Mac and cheese tastes like knock off Velveeta. I will say though, the hush puppies are fantastic.
Atmosphere: 5
Food: 3
Service: 5
Only 3 employees on a Saturday afternoon is wild. The server was not helpful with fountain drinks out. Simple combo Meal took 15 minutes.very unfriendly environment. This is the Only HCT I've seen this way. Hope this helps.
Atmosphere: 1
Food: 2
Service: 1
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