Love Nespresso, HATE the employees at this store. Every single one of them is incredibly rude and make you feel like you are a burden. If you hate your job that much, just quit . Nespresso needs to address that situation. Won’t return will just buy online.
Atmosphere: 2
Food: 1
Service: 1
Emily Overman
Super small store with a very cold atmosphere. Cannot touch anything, all items you see are display only. Never going back to the store I'll stick with the app.
Atmosphere: 1
Service: 1
Ed S
I'm just happy we have a boutique to go to in case I want to try a quick flavor however I don't like the pompous people who are behind the register.
Atmosphere: 3
Food: 3
Service: 1
Kelsey S.
Had a good experience at the Easton location. I got two sleeves of coffee that I wanted to try (Vivida and Golden Caramel) and one that was suggested by the man working (Mexico). All three have been delicious. I will definitely be back. :)
Brandy Robicheaux
I'm unable to remember the worker's name unfortunately, but they were incredibly poliete and was very patient with me as I was new to the process with nespresso. I was hesistant after seeing such a low rateng, but seeing that it was a bunch of low ratings during peak covid (were yall not aware that we were in a pandemic?? and complaining about employees who had no say in how they had to work???) I was so happy I took the chance and went. Cant wait to go again!
Service: 5
Ryan Haller
General observation of being a customer of Nespresso for many years - the employees here are glorified supplied chain workers who just pick coffee off the shelf for you.There was a time where these boutiques served a purpose and the employees were educated on Nespresso’s product. Now, the knowledge is bare bones on coffee. One oftheir employees went as far as saying to me “well that one is a 9, so the 10 must be bolder."Might as well just buy from the app.
Atmosphere: 2
Food: 4
Service: 1
Megan Gordon
Every single time I go into this store the employees are rude they act as if they’re above me they don’t help with anything that you ask for their abrasive dismissive and all around a very non-enjoyable experience. Every time I leave this location I tell myself I am never going back in there. It is unbelievably the worst experience I have every single time I was in there to buy more coffee pods and potentially buy another maker because I had some questions, I was asking questions and I was given very one worded answers. He didn’t even want to show me any options. They acted and stared at me like I was interrupting their time. I will never visit this again. I will from now on order my pods online very sad experience.
Atmosphere: 1
Service: 1
Hannah H.
Shay was super helpful and kind. Was able to resolve a customer service issue I was having quickly. Will happily come back to this store a million times over. Wonderful, wonderful team at the Easton Nespresso store!
Stacy Ruff
Strange ...went in for pods (first time) got no help,except a chart he pointed to . He didn't say much and if I ask anything he acted as if he didn't speak English. Not going back will order off line.
Atmosphere: 3
Service: 1
Lori Q.
Very friendly and helpful. Greeted immediately and offered to try a coffee flavor. I'm new to the Nespresso family and they welcomed me with open arms. I asked lots of questions and got great answers. I got help from the rep in signing up to be a new member. I left with lots of new pods to try and a quest to find my favorite flavor. Thanks! I'll be back.
Their customer service is almost worse thing I ever experience! They don’t acknowledge your presence in store! Don’t want to help! Just make customers uncomfortable!
Service: 1
Nick L
Overall a good location but I did have an odd experience. Or rather my wife did. She went in with our bag of pods to recycle and to buy more. They looked up my account by phone # and told her to buy the original Nespresso pods. They said that my last order (which was apparently from a long time ago even though we had been in a month and a half ago to order) was for the original; however, we have the virtuo unit.In the end, we had to return the pods and get alternate ones. They fixed the account issue so that next time this won't happen again.
Aimee A.
As a first-time store customer, I won't come back. A worker was very rude and snooty. Wasn't aware in an open concept you weren't allowed to touch their merchandise. Didn't appreciate how the rep spoke to me about it. Was ready to drop $100+ but will continue to order online. Perhaps change your store concept and layout if you're not allowed to touch anything.
Krystle
Employees that don’t care about the customer. I went in on Friday afternoon. Store was EMPTY. Working in sales myself I notice a lot of things. First 2 people were standing in the back looking at whatever they were looking at. With that, the one gentleman LEANING OVER THE vertruso capsules when I went over to look, being the first time in the store since my purchase of a nespresso, he said you need to go up there. Not even a hello thanks for coming in. We’re um working on something… in disbelief I made the comment I wanted to look at the capsules and descriptions. Which again, was first time in store. went to the front and looked at capsules, the 2nd guy was reluctant to help. He did know his product and profiles. I was reluctant to make a purchase but I made it this far so why not. In the conversation I mentioned I don’t use milk, but not sure if it was the only sample, but received for milk samples. So do don’t listen to my needs or even make suggestions.So this is a warning for anyone wanting to go to the store at Easton, you’re not in for a wonderful customer service experience. I’ll either find another store, or just order online from now on.
J G
Great service. Very organized. Store is way too small and I feel sorry for employees crowded into this little space. For all the people making negative comments-you might be the problem. I have never heard such rude customers as I have in this store. I am impressed they can even keep employees at this store with all the pushy and rude customers. For those complaining about temporary hours-call the store before you go. Does no one remember that Covid changed everything. Grow some patience and be kind to those working in customer service.
Love Nespresso, HATE the employees at this store. Every single one of them is incredibly rude and make you feel like you are a burden. If you hate your job that much, just quit . Nespresso needs to address that situation. Won’t return will just buy online.
Atmosphere: 2
Food: 1
Service: 1
Super small store with a very cold atmosphere. Cannot touch anything, all items you see are display only. Never going back to the store I'll stick with the app.
Atmosphere: 1
Service: 1
I'm just happy we have a boutique to go to in case I want to try a quick flavor however I don't like the pompous people who are behind the register.
Atmosphere: 3
Food: 3
Service: 1
Had a good experience at the Easton location. I got two sleeves of coffee that I wanted to try (Vivida and Golden Caramel) and one that was suggested by the man working (Mexico). All three have been delicious. I will definitely be back. :)
I'm unable to remember the worker's name unfortunately, but they were incredibly poliete and was very patient with me as I was new to the process with nespresso. I was hesistant after seeing such a low rateng, but seeing that it was a bunch of low ratings during peak covid (were yall not aware that we were in a pandemic?? and complaining about employees who had no say in how they had to work???) I was so happy I took the chance and went. Cant wait to go again!
Service: 5
General observation of being a customer of Nespresso for many years - the employees here are glorified supplied chain workers who just pick coffee off the shelf for you.There was a time where these boutiques served a purpose and the employees were educated on Nespresso’s product. Now, the knowledge is bare bones on coffee. One oftheir employees went as far as saying to me “well that one is a 9, so the 10 must be bolder."Might as well just buy from the app.
Atmosphere: 2
Food: 4
Service: 1
Every single time I go into this store the employees are rude they act as if they’re above me they don’t help with anything that you ask for their abrasive dismissive and all around a very non-enjoyable experience. Every time I leave this location I tell myself I am never going back in there. It is unbelievably the worst experience I have every single time I was in there to buy more coffee pods and potentially buy another maker because I had some questions, I was asking questions and I was given very one worded answers. He didn’t even want to show me any options. They acted and stared at me like I was interrupting their time. I will never visit this again. I will from now on order my pods online very sad experience.
Atmosphere: 1
Service: 1
Shay was super helpful and kind. Was able to resolve a customer service issue I was having quickly. Will happily come back to this store a million times over. Wonderful, wonderful team at the Easton Nespresso store!
Strange ...went in for pods (first time) got no help,except a chart he pointed to . He didn't say much and if I ask anything he acted as if he didn't speak English. Not going back will order off line.
Atmosphere: 3
Service: 1
Very friendly and helpful. Greeted immediately and offered to try a coffee flavor. I'm new to the Nespresso family and they welcomed me with open arms. I asked lots of questions and got great answers. I got help from the rep in signing up to be a new member. I left with lots of new pods to try and a quest to find my favorite flavor. Thanks! I'll be back.
Restaurantji Recommends
Their customer service is almost worse thing I ever experience! They don’t acknowledge your presence in store! Don’t want to help! Just make customers uncomfortable!
Service: 1
Overall a good location but I did have an odd experience. Or rather my wife did. She went in with our bag of pods to recycle and to buy more. They looked up my account by phone # and told her to buy the original Nespresso pods. They said that my last order (which was apparently from a long time ago even though we had been in a month and a half ago to order) was for the original; however, we have the virtuo unit.In the end, we had to return the pods and get alternate ones. They fixed the account issue so that next time this won't happen again.
As a first-time store customer, I won't come back. A worker was very rude and snooty. Wasn't aware in an open concept you weren't allowed to touch their merchandise. Didn't appreciate how the rep spoke to me about it. Was ready to drop $100+ but will continue to order online. Perhaps change your store concept and layout if you're not allowed to touch anything.
Employees that don’t care about the customer. I went in on Friday afternoon. Store was EMPTY. Working in sales myself I notice a lot of things. First 2 people were standing in the back looking at whatever they were looking at. With that, the one gentleman LEANING OVER THE vertruso capsules when I went over to look, being the first time in the store since my purchase of a nespresso, he said you need to go up there. Not even a hello thanks for coming in. We’re um working on something… in disbelief I made the comment I wanted to look at the capsules and descriptions. Which again, was first time in store. went to the front and looked at capsules, the 2nd guy was reluctant to help. He did know his product and profiles. I was reluctant to make a purchase but I made it this far so why not. In the conversation I mentioned I don’t use milk, but not sure if it was the only sample, but received for milk samples. So do don’t listen to my needs or even make suggestions.So this is a warning for anyone wanting to go to the store at Easton, you’re not in for a wonderful customer service experience. I’ll either find another store, or just order online from now on.
Great service. Very organized. Store is way too small and I feel sorry for employees crowded into this little space. For all the people making negative comments-you might be the problem. I have never heard such rude customers as I have in this store. I am impressed they can even keep employees at this store with all the pushy and rude customers. For those complaining about temporary hours-call the store before you go. Does no one remember that Covid changed everything. Grow some patience and be kind to those working in customer service.