I have been to Ritzy's 5 times since the reopening, and 5 times the food and service have been terrible. I commented this on a FB ad of theirs on my feed. People have gone back with me in the comments over my opinion. That's nothing out of the ordinary.
But what REALLY earned Ritzy's a 1star review, is the behavior of Ritzy's employee "Corey."
Corey, displeased with my comments, decided to confront me directly about them. That would be ok, had he chose to do it at an appropriately time, in an appropriate fashion. Instead, he chose 7am on Christmas Morning to attempt to pick a fight.
Corey felt some type of way, and wanted an explanation as to why I "feel the need to publicly throw hate" aka give feedback.
He then points out their small size as a business, as if being small meant you were above any sort of criticism?
As if I owed YOU my silence, over your repeatedly terrible service... because you're a small business?
Ironically, you expect ABOVE AVERAGE customer service from a small family owned business. You don't expect your order to be wrong and slow with rude employees every time, and you certainly don't expect them to harass you at 7am on Christmas Day when you are opening presents with your children.
The idea that Ritzy's is this Family owned, Family friendly eatery - but they have such little respect for Christmas, the Holiest day of the year, and probably the most important family holiday of the year...
Ritzy's has such little respect for their customers, they have no issue harassing them on Christmas Day, because they have no respect for my Family as well.
The irony of Corey pointing out they're a small family business, while attempting to harass me/my family on Christmas Morning at 7am is just hilarious. When I pointed out the day and time he intentionally chose to confront me, rather than apologize for choosing to harass me on Christmas Morning, he doubles down and makes a snide remark with a backhanded "Merry Christmas," as if that would somehow make his behavior acceptable. Incredible. Very Trump-ish. Makes you wonder about what kind of family owns Ritzy's?
There was nothing reasonable about attempting to pick a fight at 7am on Christmas morning over FB comments from days/weeks ago.
To aggressively confront me directly over my feedback at all would never be appropriate, but to intentionally interrupt my Christmas Morning opening gifts with my children? over a negative comment on Facebook from the week prior?
That's a new level of pathetic pettiness.
angelica bowersock
Soooo fresh!! The bun is fresh bread and toasted and the beef is seasoned well. Thin patties with a little crunch. So good! Fries are thin and crispy! Their special sauce is good with the fries. The beyond burger was just as good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger and Fries, French Fries
Tammy Cole
Great burger and old style diner the atmosphere. Kinda like 5 guys with unlimited toppings but cheaper and less sloppy. Frys are super crispy and go great w vinegar
Atmosphere: 5
Food: 5
Service: 5
Gary Romick
Hamburgers and shoestring fries are delicious, liked the old diner look, would like to try the ice cream next time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries
Kory Everhart
Great food and ice cream!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger and Fries, House Made Ice Cream
Ryan Davis
Always love stopping here for burgers and/or ice cream. I've been here numerous times.
The burgers are always delish. And I really like their fries. Always fried perfectly.
Their ice cream is great. Today I ordered a saddle shoe sundae. For $7, it's the best sundae you can order anywhere. Great ice cream, loaded up with Oreo pieces, a healthy amount of fudge, topped with whipped cream and a cherry.
If you are nearby and need to grab lunch, this is one of my favorite places in Columbus. A great little burger joint/ice cream parlor. Worth a visit anytime and everytime.
Atmosphere: 5
Food: 5
Service: 5
Kathryn Milam
Burger was absolutely dripping grease. Couldn’t finish it and had a horrible stomachs ache afterwards. Fries were meh. Never again.
Atmosphere: 3
Food: 1
Service: 3
B
The folks working there were so nice, good job nice to see young men being polite!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hamburger, House Made Ice Cream
Angie Brock
Really great quality food!!! The best double bacon cheese burger I've had in a very long time!!! This was my first time eating here !!! I will be back!! If you have never been RUN and try it you won't be disappointed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger and Fries
Ollie Macy
Why go to five guys when you could go here with more options at less the cost.
For real, the fries where crisper, saltier, and fresher then any of the big conglomerates, same for the burgers too.
Service was fast friendly and clean as well.
So do yourself a favor keep your money local and get something nicer to boot!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger and Fries, Shoe String Fries
I have been to Ritzy's 5 times since the reopening, and 5 times the food and service have been terrible. I commented this on a FB ad of theirs on my feed. People have gone back with me in the comments over my opinion. That's nothing out of the ordinary. But what REALLY earned Ritzy's a 1star review, is the behavior of Ritzy's employee "Corey." Corey, displeased with my comments, decided to confront me directly about them. That would be ok, had he chose to do it at an appropriately time, in an appropriate fashion. Instead, he chose 7am on Christmas Morning to attempt to pick a fight. Corey felt some type of way, and wanted an explanation as to why I "feel the need to publicly throw hate" aka give feedback. He then points out their small size as a business, as if being small meant you were above any sort of criticism? As if I owed YOU my silence, over your repeatedly terrible service... because you're a small business? Ironically, you expect ABOVE AVERAGE customer service from a small family owned business. You don't expect your order to be wrong and slow with rude employees every time, and you certainly don't expect them to harass you at 7am on Christmas Day when you are opening presents with your children. The idea that Ritzy's is this Family owned, Family friendly eatery - but they have such little respect for Christmas, the Holiest day of the year, and probably the most important family holiday of the year... Ritzy's has such little respect for their customers, they have no issue harassing them on Christmas Day, because they have no respect for my Family as well. The irony of Corey pointing out they're a small family business, while attempting to harass me/my family on Christmas Morning at 7am is just hilarious. When I pointed out the day and time he intentionally chose to confront me, rather than apologize for choosing to harass me on Christmas Morning, he doubles down and makes a snide remark with a backhanded "Merry Christmas," as if that would somehow make his behavior acceptable. Incredible. Very Trump-ish. Makes you wonder about what kind of family owns Ritzy's? There was nothing reasonable about attempting to pick a fight at 7am on Christmas morning over FB comments from days/weeks ago. To aggressively confront me directly over my feedback at all would never be appropriate, but to intentionally interrupt my Christmas Morning opening gifts with my children? over a negative comment on Facebook from the week prior? That's a new level of pathetic pettiness.
Soooo fresh!! The bun is fresh bread and toasted and the beef is seasoned well. Thin patties with a little crunch. So good! Fries are thin and crispy! Their special sauce is good with the fries. The beyond burger was just as good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger and Fries, French Fries
Great burger and old style diner the atmosphere. Kinda like 5 guys with unlimited toppings but cheaper and less sloppy. Frys are super crispy and go great w vinegar
Atmosphere: 5
Food: 5
Service: 5
Hamburgers and shoestring fries are delicious, liked the old diner look, would like to try the ice cream next time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries
Great food and ice cream!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger and Fries, House Made Ice Cream
Always love stopping here for burgers and/or ice cream. I've been here numerous times.
The burgers are always delish. And I really like their fries. Always fried perfectly.
Their ice cream is great. Today I ordered a saddle shoe sundae. For $7, it's the best sundae you can order anywhere. Great ice cream, loaded up with Oreo pieces, a healthy amount of fudge, topped with whipped cream and a cherry.
If you are nearby and need to grab lunch, this is one of my favorite places in Columbus. A great little burger joint/ice cream parlor. Worth a visit anytime and everytime.
Atmosphere: 5
Food: 5
Service: 5
Burger was absolutely dripping grease. Couldn’t finish it and had a horrible stomachs ache afterwards. Fries were meh. Never again.
Atmosphere: 3
Food: 1
Service: 3
The folks working there were so nice, good job nice to see young men being polite!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hamburger, House Made Ice Cream
Really great quality food!!! The best double bacon cheese burger I've had in a very long time!!! This was my first time eating here !!! I will be back!! If you have never been RUN and try it you won't be disappointed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger and Fries
Why go to five guys when you could go here with more options at less the cost.
For real, the fries where crisper, saltier, and fresher then any of the big conglomerates, same for the burgers too.
Service was fast friendly and clean as well.
So do yourself a favor keep your money local and get something nicer to boot!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger and Fries, Shoe String Fries
Restaurantji Recommends
Have always loved this place and have had great food/experiences. Mia was very kind!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries, House Made Ice Cream
Very nice old 50s style diner
Atmosphere: 5
Food: 5
Service: 5
Great but little pricey
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries, House Made Ice Cream
The hamburg's are good as hell. Milkshake was pretty good as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Burger and Fries
Best burger in Columbus and I STAND on that
Atmosphere: 5
Food: 5
Service: 5
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