We were at the store earlier, and despite ordering before others, we had to wait for about 25 minutes while the clerk served customers who came after us. This isn't the first time it's happened, and the clerk's poor attitude needs to be addressed. We won't be returning.
Service: 1
Alexis Morris
Whent in at 6:50pm on April 11,2024, as we approached, she put up a whiteboard stating that she was on break. We walked away and continued shopping. Came back at around 7:10 and the white board said it was now closed, even though closing time is at 8pm. The clerk looked up said she was closed and continued to put pastries in her to go bags.
Daniel Massoglia
Girl couldn't of been more
Atmosphere: 5
Food: 5
Service: 1
Paul Bradshaw
Just got tea and no one wanted to make it. When I asked after several minutes I got poor attitude. This used to be a well managed store not so much
Service: 1
L B
Hours posted online say they close at 8pm..Been there twice just after 7pm and they said they were closed.
Atmosphere: 1
Food: 1
Service: 1
Brandy F.
Unhelpful, unfriendly staff. They act like mildly hostile NPCs. It seems like the higher the prices get the worse the service becomes
Elvis T.
Truly amazing!
Atmosphere: 5
Food: 5
Service: 5
Barbara S.
Most Starbucks employees are very pleasant to deal with, but Laura was such a delight it she deserves a review. Had a great experience!
Atmosphere: 5
Food: 5
Service: 5
Kyle Mayginnes
I ordered via mobile and no one was even working the Starbucks when I arrived. I called and the Kroger person put me on hold x 10 minutes while they looked for her. I then went to customer service and the Starbucks employee was talking to them at the counter while I was on hold. I took a refund. Place is poorly managed and staffed.
If I pay extra for espresso you should actually put it in there, and when someone asked you to hold the sugar don't pump half the bottle of chocolate syrup in my drink ?Dietary restrictions: Hands down the worst place to go if you are trying to have them make something special to fit your diet
Abby V.
Ordered online through the mobile app, had to wait 30 minutes in store to get two drinks and a cheese danish. I asked for my chai to have a pump of brown sugar syrup, whipped cream, and cinnamon powder on top - it was printed on the label, but they just gave me a regular chai with nothing else. And I requested the cheese danish to be heated up but they literally left it in the plastic bag, stuck it in a Starbucks bag and called it a day. I get it if you are busy but the workers had no idea what they were doing and it ended up being the worst experience I've ever had at a Starbucks.
J Eplin
I really just had to wait 28 minutes for a cup of coffee that took 10 seconds to pour, nothing special, just plain pikes place.. unbelievable
Tracy May
Only 1 worker working every time I go in and the lines are always long.
Eva Knox
Stood at the register for over 15 minutes, watched several people walk away without being acknowledged. Not even a "We'll be right with you." Just blantently ignoring everyone in line while one person does all the work. The other stands around chatting moving at a snails pace and playing with papers. I asked as politely as I could what I was waiting for since she was standing right I front of me for a while and she snapped back about she has to do her job. Then she finally begredgened took my order. Then the manager is standing around watching it all. Horrid customer service.
Good coffee and their refreshments
Atmosphere: 5
Food: 5
Service: 5
We were at the store earlier, and despite ordering before others, we had to wait for about 25 minutes while the clerk served customers who came after us. This isn't the first time it's happened, and the clerk's poor attitude needs to be addressed. We won't be returning.
Service: 1
Whent in at 6:50pm on April 11,2024, as we approached, she put up a whiteboard stating that she was on break. We walked away and continued shopping. Came back at around 7:10 and the white board said it was now closed, even though closing time is at 8pm. The clerk looked up said she was closed and continued to put pastries in her to go bags.
Girl couldn't of been more
Atmosphere: 5
Food: 5
Service: 1
Just got tea and no one wanted to make it. When I asked after several minutes I got poor attitude. This used to be a well managed store not so much
Service: 1
Hours posted online say they close at 8pm..Been there twice just after 7pm and they said they were closed.
Atmosphere: 1
Food: 1
Service: 1
Unhelpful, unfriendly staff. They act like mildly hostile NPCs. It seems like the higher the prices get the worse the service becomes
Truly amazing!
Atmosphere: 5
Food: 5
Service: 5
Most Starbucks employees are very pleasant to deal with, but Laura was such a delight it she deserves a review. Had a great experience!
Atmosphere: 5
Food: 5
Service: 5
I ordered via mobile and no one was even working the Starbucks when I arrived. I called and the Kroger person put me on hold x 10 minutes while they looked for her. I then went to customer service and the Starbucks employee was talking to them at the counter while I was on hold. I took a refund. Place is poorly managed and staffed.
Restaurantji Recommends
If I pay extra for espresso you should actually put it in there, and when someone asked you to hold the sugar don't pump half the bottle of chocolate syrup in my drink ?Dietary restrictions: Hands down the worst place to go if you are trying to have them make something special to fit your diet
Ordered online through the mobile app, had to wait 30 minutes in store to get two drinks and a cheese danish. I asked for my chai to have a pump of brown sugar syrup, whipped cream, and cinnamon powder on top - it was printed on the label, but they just gave me a regular chai with nothing else. And I requested the cheese danish to be heated up but they literally left it in the plastic bag, stuck it in a Starbucks bag and called it a day. I get it if you are busy but the workers had no idea what they were doing and it ended up being the worst experience I've ever had at a Starbucks.
I really just had to wait 28 minutes for a cup of coffee that took 10 seconds to pour, nothing special, just plain pikes place.. unbelievable
Only 1 worker working every time I go in and the lines are always long.
Stood at the register for over 15 minutes, watched several people walk away without being acknowledged. Not even a "We'll be right with you." Just blantently ignoring everyone in line while one person does all the work. The other stands around chatting moving at a snails pace and playing with papers. I asked as politely as I could what I was waiting for since she was standing right I front of me for a while and she snapped back about she has to do her job. Then she finally begredgened took my order. Then the manager is standing around watching it all. Horrid customer service.