Jus not what it used to be, food was good ice cream was off
Atmosphere: 3
Food: 3
Service: 3
Mekenna Taylor
Guy who was cooking came to help the lady in the window fix our order on the computer and he had greasy gloves on stuffing fries in his mouth then went and made our food .. absolutely disgusting
Jen Fetters
Good for a quick meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Double Steak Burger, Side Cheese Sauce, Double Steakburger with Cheese Medium Cheese Fries, Onion Rings
Bryn Wingo
There was mold on my sandwich!
Food: 1
Karrianna Ingram
kinda dirty in there, a weird vibe. they ALWAYS take forever and ALWAYS forget my cheese sauce… the burgers are good though
Atmosphere: 3
Food: 4
Service: 2
Jose Sampoll
It's not what it used to be, I'm sorry but can't give a good review on Steak'n Shake. However I'm hoping that they improve their service and reach the level they had before the pandemic. It used to be a must go to place
Atmosphere: 1
Food: 3
Service: 2
Saint2024
Ordered from kiosk waited 20 min for food. Burger was not bad. But this location was dirty. The floor were sticky all over and there were straw, napkins all over the drink area.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Original Steak Burger
Saint2020
Ordered from kiosk waited 20 min for food. Burger was not bad. But this location was dirty. The floor were sticky all over and there were straw, napkins all over the drink area.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Original Steak Burger
Teresa Johnston
Did a pickup here recently and they didn't have shakes, which felt weird but I get things can happen. The pickup line took so long I was afraid the person behind me was going to get mad at me, but frankly I was just waiting for the server to help me. Meal was meh, maybe it was an off day but it didn't make me want to go back.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fries
RealSharkyBoyo
Order took legit 20 minutes for burger and fries. Burger was alright, just lathered from head to toe in garlic sauce. Fries were soggy, and tasted freezer burned. Food quality low.
Food was fast but my milkshake was taking a little bit. when I asked, they politely informed me they were out of the flavor i selected and offered to get me another one. Less than a minute later a milkshake with extra cherries was put at my table! Amazing service!
Atmosphere: 5
Food: 5
Service: 5
Stacey Noble
I miss having a waiter/waitress. It was more personable.
Atmosphere: 5
Food: 5
Service: 4
Ant O
Called literally to make sure that my fries were fresh, was told that it would be my dasher fault if my order wasn’t right because their busy, I repeated what the person said that answered the phone which she didn’t state her name. Service was poor I honestly think the 5 star reviews are fake or people that work there. It’s sad when the restaurant doesn’t take pride in making sure that the food you pay for isn’t made correct, just because you can tell DoorDash your order was wrong! That fact that it’s never about the money or time it takes to get your food if you order online or in person but the customer service it’s self. If you’re a person like me that value good customer service I wouldn’t even bother spreading money here. I know my 1% opinion might not matter because most people don’t read reviews but if you do don’t spend your money here or order from another store like I will be doing in the near future, I feel bad for the employees and owners that actually do work here that appreciate their job!
Atmosphere: 1
Food: 1
Service: 1
Thomas Weis
The food was good but the drive through took forever.
Atmosphere: 4
Food: 4
Service: 3
Alisha Jasinski
Steak and shake has really gone down hill. Whole restaurant was dirty and gross. No wait staff, only kiosks to order with no help or interaction. They call out a number when your stuff is ready and you pick it up yourself. You must scan a drink ticket to self serve the drink station, and the scanner does not work well. You must scan every time, and refills are limited. May as well go to McDonald's at this rate.
Jus not what it used to be, food was good ice cream was off
Atmosphere: 3
Food: 3
Service: 3
Guy who was cooking came to help the lady in the window fix our order on the computer and he had greasy gloves on stuffing fries in his mouth then went and made our food .. absolutely disgusting
Good for a quick meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Double Steak Burger, Side Cheese Sauce, Double Steakburger with Cheese Medium Cheese Fries, Onion Rings
There was mold on my sandwich!
Food: 1
kinda dirty in there, a weird vibe. they ALWAYS take forever and ALWAYS forget my cheese sauce… the burgers are good though
Atmosphere: 3
Food: 4
Service: 2
It's not what it used to be, I'm sorry but can't give a good review on Steak'n Shake. However I'm hoping that they improve their service and reach the level they had before the pandemic. It used to be a must go to place
Atmosphere: 1
Food: 3
Service: 2
Ordered from kiosk waited 20 min for food. Burger was not bad. But this location was dirty. The floor were sticky all over and there were straw, napkins all over the drink area.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Original Steak Burger
Ordered from kiosk waited 20 min for food. Burger was not bad. But this location was dirty. The floor were sticky all over and there were straw, napkins all over the drink area.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Original Steak Burger
Did a pickup here recently and they didn't have shakes, which felt weird but I get things can happen. The pickup line took so long I was afraid the person behind me was going to get mad at me, but frankly I was just waiting for the server to help me. Meal was meh, maybe it was an off day but it didn't make me want to go back.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fries
Order took legit 20 minutes for burger and fries. Burger was alright, just lathered from head to toe in garlic sauce. Fries were soggy, and tasted freezer burned. Food quality low.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food was fast but my milkshake was taking a little bit. when I asked, they politely informed me they were out of the flavor i selected and offered to get me another one. Less than a minute later a milkshake with extra cherries was put at my table! Amazing service!
Atmosphere: 5
Food: 5
Service: 5
I miss having a waiter/waitress. It was more personable.
Atmosphere: 5
Food: 5
Service: 4
Called literally to make sure that my fries were fresh, was told that it would be my dasher fault if my order wasn’t right because their busy, I repeated what the person said that answered the phone which she didn’t state her name. Service was poor I honestly think the 5 star reviews are fake or people that work there. It’s sad when the restaurant doesn’t take pride in making sure that the food you pay for isn’t made correct, just because you can tell DoorDash your order was wrong! That fact that it’s never about the money or time it takes to get your food if you order online or in person but the customer service it’s self. If you’re a person like me that value good customer service I wouldn’t even bother spreading money here. I know my 1% opinion might not matter because most people don’t read reviews but if you do don’t spend your money here or order from another store like I will be doing in the near future, I feel bad for the employees and owners that actually do work here that appreciate their job!
Atmosphere: 1
Food: 1
Service: 1
The food was good but the drive through took forever.
Atmosphere: 4
Food: 4
Service: 3
Steak and shake has really gone down hill. Whole restaurant was dirty and gross. No wait staff, only kiosks to order with no help or interaction. They call out a number when your stuff is ready and you pick it up yourself. You must scan a drink ticket to self serve the drink station, and the scanner does not work well. You must scan every time, and refills are limited. May as well go to McDonald's at this rate.
Atmosphere: 1
Food: 2
Service: 1