Steak 'n Shake
$ • Burgers, Fast FoodAbout Steak 'n Shake
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Steak 'n Shake Reviews
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25+ minutes for 2 tenders kids meals and a #8 smh
I’ve lived in Columbus for 5 years now and just stopped in here for the first time due to their $.25 milkshakes to celebrate the U.S. at the World Cup and ended up getting a steak burger and some fries as well.
I was extremely impressed by the flavor and freshness of everything. The staff were very friendly as well, even on a busy night.
Have to order on kiosks now.
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 10PM |
Steak 'n Shake has experienced significant changes, according to recent reviews. The once enjoyable dining experience has become impersonal, with customers now ordering and paying at kiosks, and even being asked for tips before receiving their food. Service is very fast, but interactions with staff are minimal, and there is little to no greeting or contact with employees. Many customers noted that tables were often dirty and needed to be cleaned by guests before sitting down. Some found the food to be as good as before, but overall, the restaurant feels less welcoming and more machine-driven. Reports also mention slow food preparation at times, with some meals arriving cold or incomplete. Despite friendly staff members, the atmosphere has shifted from a friendly, personable place to a more automated experience, leaving customers disappointed with the cleanliness, service, and overall atmosphere.