Waited in the drive threw for 5 min no answer drove up to a window and the lady white with visor yelled at me threw the window to come inside and order I come in side and the Caution tape is up doors are locked I jump over the tape to get inside the lobby that they yelled at me was closed I’ll wait five minutes at the counter and the lady tells me that I am the last order I remind you it is 10:06 PM I asked her I thought you guys close at 12 she said well my manager has to step out for 30 minutes so we’re gonna close the store in a very rude unprofessional voice She took my order and I waited another 10 minutes for a burger This is absolutely ridiculous. Customer service at this location is horrible. The manager needs to get fired and the lady at the counter needs to get fired or find a new job because obviously she is not very happy at this one.
Atmosphere: 1
Food: 1
Service: 1
Jesus Diaz
Very cool
Atmosphere: 5
Food: 5
Service: 5
TERRENCE WILLIAMS
Still professional, quick, fresh, good, and worth my money
Atmosphere: 5
Food: 5
Service: 5
Mike rock
It's April 5th 2024 the hours are posted as being open now and it's not open and it's 6:02 am
Service: 1
Andrea Mercurio
The main woman that is I believe the manager is a very nice blessing woman every time I went in even though they don't have many staff which they are hiring and they need help quickly they still was nice enough to feed me and my kids I went there one day and they were working for straight 10-hour shifts with no break How could somebody do that to somebody so nice to wear even though she had no break and only two employees with her still open her doors to me and my kids and served us God bless her I recommend pilot Wendy's on Wilson Road then any Wendy's in the whole entire west side. If you go to the one on Harrisburg Pike you might as well just go ahead and spit on your own food and then throw your money out the window and that's a fact the one on Harrisburg Pike is really rude and I cannot stand them please there there's only one employee there that is very nice and she's a Hispanic woman but I haven't seen her in a while because I stopped going there because of how rude they are Wendy's doesn't serve any type of ice cream or Frosty's after 10:00 because they clean the machines but if they say that they are cleaning the machines before 10:00 or before 9:00 at least they're lying and that's exactly what the lady from Pilot Wilson Wendy's told me God bless her soul because she is really nice woman short red hair. I was say her name but I can't remember it God forgive me for that because I should have remembered it because of how sweet and nice she was to me but needless to say don't waste your time go to the pilot Wendy's on Wilson he will not regret it. And be polite because these people work their butts off and you know what at the end of the day it's you treat people how you want to be treated. I hope the Wendy's staff at Wilson pilot have a wonderful blessed day for the rest of their lives just because the way they did me and my kids they really had the lineup saying they're about to have a break and they took it down just for me and mine that mattered to me Society nowadays has gone to you know what we need to stick together not against each other like I said again and I will say it again treat people how you want to be treated. God bless everybody and I hope they had a good EasterParking: I just know that the parking location they have for Wendy's there's one on the side of the Wendy's and then right in front of the parking lot of the actual pilot now it is a truck stop too I believe you might have to pay to park your truck but I'm not for sure because I'm not a truck driver but I know there is been plenty of room for me to park and go and eat.Kid-friendliness: Yes they're very kid friendliness and beyond that promise you I wouldn't lie. The most best service I ever had at any Wendy's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Kimberly Cosgrove
Do yourself a favor and drive to almost any other nearby Wendy's if you want any level of service whatsoever... I have given them a few chances now and I have only completed one order due to the attitude and lack of customer service from their staff and if Wendy's has a special deal going on, be prepared to have to specifically ask at this location in order to have it honored. I will not be back to this location.
Atmosphere: 1
Food: 5
Service: 1
dalibor bobas
Ordered online, they couldn’t make my order even though they said the order was ready for pickup. Talked to the manager she said she won’t refund me and that it’s not the stores problem. Asked for something else and that I would pay the difference and she said she can’t do that either. Horrible service.
Service: 1
Patricia Griffin
The morning crew is always pleasant.
Food: 4
Saturn Evan
Them spicy nuggets be bussin, i dont usually order nuggets but when i do its from wendys. Shout out
Always quick with your orders, and accurate
Atmosphere: 5
Food: 5
Service: 5
Waited in the drive threw for 5 min no answer drove up to a window and the lady white with visor yelled at me threw the window to come inside and order I come in side and the Caution tape is up doors are locked I jump over the tape to get inside the lobby that they yelled at me was closed I’ll wait five minutes at the counter and the lady tells me that I am the last order I remind you it is 10:06 PM I asked her I thought you guys close at 12 she said well my manager has to step out for 30 minutes so we’re gonna close the store in a very rude unprofessional voice She took my order and I waited another 10 minutes for a burger This is absolutely ridiculous. Customer service at this location is horrible. The manager needs to get fired and the lady at the counter needs to get fired or find a new job because obviously she is not very happy at this one.
Atmosphere: 1
Food: 1
Service: 1
Very cool
Atmosphere: 5
Food: 5
Service: 5
Still professional, quick, fresh, good, and worth my money
Atmosphere: 5
Food: 5
Service: 5
It's April 5th 2024 the hours are posted as being open now and it's not open and it's 6:02 am
Service: 1
The main woman that is I believe the manager is a very nice blessing woman every time I went in even though they don't have many staff which they are hiring and they need help quickly they still was nice enough to feed me and my kids I went there one day and they were working for straight 10-hour shifts with no break How could somebody do that to somebody so nice to wear even though she had no break and only two employees with her still open her doors to me and my kids and served us God bless her I recommend pilot Wendy's on Wilson Road then any Wendy's in the whole entire west side. If you go to the one on Harrisburg Pike you might as well just go ahead and spit on your own food and then throw your money out the window and that's a fact the one on Harrisburg Pike is really rude and I cannot stand them please there there's only one employee there that is very nice and she's a Hispanic woman but I haven't seen her in a while because I stopped going there because of how rude they are Wendy's doesn't serve any type of ice cream or Frosty's after 10:00 because they clean the machines but if they say that they are cleaning the machines before 10:00 or before 9:00 at least they're lying and that's exactly what the lady from Pilot Wilson Wendy's told me God bless her soul because she is really nice woman short red hair. I was say her name but I can't remember it God forgive me for that because I should have remembered it because of how sweet and nice she was to me but needless to say don't waste your time go to the pilot Wendy's on Wilson he will not regret it. And be polite because these people work their butts off and you know what at the end of the day it's you treat people how you want to be treated. I hope the Wendy's staff at Wilson pilot have a wonderful blessed day for the rest of their lives just because the way they did me and my kids they really had the lineup saying they're about to have a break and they took it down just for me and mine that mattered to me Society nowadays has gone to you know what we need to stick together not against each other like I said again and I will say it again treat people how you want to be treated. God bless everybody and I hope they had a good EasterParking: I just know that the parking location they have for Wendy's there's one on the side of the Wendy's and then right in front of the parking lot of the actual pilot now it is a truck stop too I believe you might have to pay to park your truck but I'm not for sure because I'm not a truck driver but I know there is been plenty of room for me to park and go and eat.Kid-friendliness: Yes they're very kid friendliness and beyond that promise you I wouldn't lie. The most best service I ever had at any Wendy's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Do yourself a favor and drive to almost any other nearby Wendy's if you want any level of service whatsoever... I have given them a few chances now and I have only completed one order due to the attitude and lack of customer service from their staff and if Wendy's has a special deal going on, be prepared to have to specifically ask at this location in order to have it honored. I will not be back to this location.
Atmosphere: 1
Food: 5
Service: 1
Ordered online, they couldn’t make my order even though they said the order was ready for pickup. Talked to the manager she said she won’t refund me and that it’s not the stores problem. Asked for something else and that I would pay the difference and she said she can’t do that either. Horrible service.
Service: 1
The morning crew is always pleasant.
Food: 4
Them spicy nuggets be bussin, i dont usually order nuggets but when i do its from wendys. Shout out
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great atmosphere, but waited too long to place my order. But Great
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Spicy Chicken Sandwich, Wendy’S French Fries, Spicy Chicken Nuggets, Dave's Double, Double Stack, Baconator, Bacon Cheeseburger, Cheeseburger, Fries
Great location for a
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: Kid's menu is as good as any other fast food restaurants
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chili, Fries
The burger is shrinking. Where's the beef?
Atmosphere: 2
Food: 2
Service: 2
Excellent! The best and fastest fast food restaurant in town by far!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator, Cheeseburger, Fries