I understand mistakes happen, but when they do, as someone who works in customer service, you do everything in your power to make up for it. I placed an online order that was $50, when I arrive the hostess had trouble finding my order. After about 2 minutes of searching for it she went and got someone else. This gentleman appeared to be the manager. He comes up and it seems he may be a little annoyed. After checking the same 2 bags and tickets that were sitting on the takeout shelf he said to the hostess (not me) idk it must of been given out. It’s going to be awhile we are busy” and then walks off. Doesn’t address me once. I then ask the hostess about how long will it be. She responds with I don’t know they have to remake it. At this point the level of professionalism was astonishing. I asked for a refund and she stormed off with out a word to get someone else. Another gentleman came to the front and verbally verified that I placed an online order and said he would refund it back to the card. I asked if there was a receipt or anything he could give me to show the refund. He said the receipt should of been emailed to me but he had the hostess reprint a receipt for me. At this point it was obviously clear, no one in this establishment knew how to provide good customer service.
You don’t just hand out a $50 order incorrectly. But even if you did, you make it right, not basically ignore the customer nor provide something as a compensation for your establishments mistake. Now I will wait to see if my refund actually goes back to my card since I saw no electronic entry to get it refunded.
Do better Wings & Rings.
Mike Hill
Best wings in the area Especially love the smoked wings
James B
They were really slow and when the food came out the fries were cold and the sandwiches were just warm. Waitress was ok checked how our water was. Wouldn't recommend this to anyone
Nick Miller
Basically a bw3 bit better food! Onion rings are the best around!
Chad Klump
Great food and great service. This place never disappoints.
Lisa Dews
Great place to eat. Fast and kind service. No waiting.
Dawn Vannorsdall
This place is way better than buffalo wild wings. The staff are very friendly and the food is AMAZING.
Angel Porter
Overall, it was a great experience. The food was amazing, and the staff was super attentive
Cindi Colborn
Update: I came back for a second time and I wasn't disappointed. Service was attentive and fast and the food was flavorsome. Changing my rating from 2 to 4 start.
Waited 15 minutes to order, 20 minutes for the bill after we finished our meal, food was just OK and service was slow.
First timers, we came on Super Bowl Sunday and initially, I was skeptical that it was so empty, but for good reason. Our waitress was nice, but the food was a solid 3/10. I got 10 traditional, half bbq, half hot honey, and my husband got buffalo and a side of onion rings.The sauce was puddled at the bottom of the bowl, barely covering the wings, and the onion rings were not very good either. For the name of this place to be “wings and rings” is incredibly underwhelming. Oh! And the total was 68 before the tip.
Brian Wingo (DarthPromethus19)
I like this place now.
Tim Ellis
Always come in after I work down the road, staff is great...food is consistent 98 pct of the time and if I ask about something, they fix it.. good people there and service is great especially in the bar area. Appreciate these folks!
Keith Taylor
Great place to eat, and I love the staff that work here. The new wing sauce is amazing! I'm always a fan of pretzel bites. I highly recommend this location!
Scott
Best place in Fairfield to get wings. Their blue cheese is the best.
I understand mistakes happen, but when they do, as someone who works in customer service, you do everything in your power to make up for it. I placed an online order that was $50, when I arrive the hostess had trouble finding my order. After about 2 minutes of searching for it she went and got someone else. This gentleman appeared to be the manager. He comes up and it seems he may be a little annoyed. After checking the same 2 bags and tickets that were sitting on the takeout shelf he said to the hostess (not me) idk it must of been given out. It’s going to be awhile we are busy” and then walks off. Doesn’t address me once. I then ask the hostess about how long will it be. She responds with I don’t know they have to remake it. At this point the level of professionalism was astonishing. I asked for a refund and she stormed off with out a word to get someone else. Another gentleman came to the front and verbally verified that I placed an online order and said he would refund it back to the card. I asked if there was a receipt or anything he could give me to show the refund. He said the receipt should of been emailed to me but he had the hostess reprint a receipt for me. At this point it was obviously clear, no one in this establishment knew how to provide good customer service.
You don’t just hand out a $50 order incorrectly. But even if you did, you make it right, not basically ignore the customer nor provide something as a compensation for your establishments mistake. Now I will wait to see if my refund actually goes back to my card since I saw no electronic entry to get it refunded.
Do better Wings & Rings.
Best wings in the area
Especially love the smoked wings
They were really slow and when the food came out the fries were cold and the sandwiches were just warm. Waitress was ok checked how our water was. Wouldn't recommend this to anyone
Basically a bw3 bit better food! Onion rings are the best around!
Great food and great service. This place never disappoints.
Great place to eat. Fast and kind service. No waiting.
This place is way better than buffalo wild wings. The staff are very friendly and the food is AMAZING.
Overall, it was a great experience. The food was amazing, and the staff was super attentive
Update: I came back for a second time and I wasn't disappointed. Service was attentive and fast and the food was flavorsome. Changing my rating from 2 to 4 start.
Waited 15 minutes to order, 20 minutes for the bill after we finished our meal, food was just OK and service was slow.
We absolutely love this place.
Restaurantji Recommends
First timers, we came on Super Bowl Sunday and initially, I was skeptical that it was so empty, but for good reason. Our waitress was nice, but the food was a solid 3/10. I got 10 traditional, half bbq, half hot honey, and my husband got buffalo and a side of onion rings.The sauce was puddled at the bottom of the bowl, barely covering the wings, and the onion rings were not very good either. For the name of this place to be “wings and rings” is incredibly underwhelming. Oh! And the total was 68 before the tip.
I like this place now.
Always come in after I work down the road, staff is great...food is consistent 98 pct of the time and if I ask about something, they fix it.. good people there and service is great especially in the bar area. Appreciate these folks!
Great place to eat, and I love the staff that work here. The new wing sauce is amazing! I'm always a fan of pretzel bites. I highly recommend this location!
Best place in Fairfield to get wings. Their blue cheese is the best.
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