Jupiter Coffee & Donuts

Doordash allows you to do a pre order several days in advanced. I placed an almost $37 order on a Wednesday for a Friday pick up at 12:30pm. They did not fullfill my order they called me at 11am and left a message that they were almost sold out and asked me to come in earlier, then 15 minutes later they called again to tell me they were sold out and cancelled my order. Whats the point of pre order if you arent even going to fullfill it? My order was paid for days in advance. The order should have been fulfilled.

Service: 1

Stop by today for some donuts . The two ladies that work there are so sweet and nice .

Atmosphere: 5

Food: 5

Service: 5

Cute little spot. Right across the street from Jungle Jim’s.. much needed caffeine and sugar needed before heading into that Jungle!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

I'll start off by saying that Jupiter donuts are the best in my opinion.... My husband has gotton donuts from other places and they are never quite as good as Jupiters. With that being said, their customer service needs a bit of improvement. Usually when I call to place an order, I order quite a few of my favorite donuts, which I freeze and take out as needed. I hadn't ordered for awhile and called this morning and talked to Kathy who took my order. I politely asked how many donuts of each one that I wanted did they have available and she told me . So I said each time I'll take those and also asked if she could make more. I did not have an issue with making a decision of what donuts I wanted. She was fairly polite on the phone and did even offer to make me a few extra donuts fresh, which I appreciated, but did mention that she had other customers coming in and was getting busy...and she sounded like she was getting a bit flustered ......so when my husband went in to pick up my order and asked for my name...she said...oh ya that's that woman who couldn't make up her mind about her order and kept adding and adding......ummm....yes...he heard you. It surprised him, he didn't know what to think. He told me when he got home which aggravated me. I felt it to be a rude comment for no apparent reason. Yes, I ordered a bunch of donuts, yes I gave you business and am keeping you in a job and no I didn't have an issue deciding what donuts I wanted.....I had my order written down already and knew exactly what to ask for..... The next time you are taking an order, try to remember not to bad mouth a customer while they are standing right there in front of you......and, if you absolutely cannot help yourself,.......at least wait till they are gone so they can't hear you!! Also, in case you didn't know....It's free to be kind and the comment was unwarranted.....this is your job.....Regardless of whether you are having a good day, a busy day or a bad day you are there to serve donuts and take care of customers, regardless of the order size, big or small. I still recommend Jupiter in spite of this one incident. But, this was not acceptable, and was extremely rude and uncalled for. If she makes comments like this every time someone comes in to pick up an order. I doubt they'll have any customers left.

Atmosphere: 5

Food: 5

Service: 3

Very dark in there, very suspicious, rude

Atmosphere: 1

Food: 2

Service: 3

Recommended dishes: Donuts

Really cool little shop. Great service, the house roast was solid. I'll be back try more for sure!

Atmosphere: 5

Food: 5

Service: 5

Yum! Fresh donuts, what's not to like!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Decorated in a creative way. They have two cafe tables to sit and eat your donuts. They also have butterfly chairs outside and another table and chairs. We really like this place.

Atmosphere: 5

Food: 5

Service: 5

One of the top five donut places in the city! Cronuts are a must.

Atmosphere: 4

Food: 5

Service: 5

Cool Place and the sweets are very good

Atmosphere: 5

Food: 5

Service: 5

Very nice staff. The donut selection was great even at 10 in the morning. Very fresh and good selection

Atmosphere: 5

Food: 5

Service: 5

I absolutely LOVE Jupiter! They have the best donuts and sticky buns around! Plus they have random fandom donuts, like Harry Potter and star wars. So cute and delicious!

Jupiter has, hands down, the best donuts!

Lovely people and the donuts are delicious!

Love love love Jupiter!!