Papa Johns Pizza
5330 Dixie Hwy, Fairfield
(513) 858-7272
Recent Reviews
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I ordered pizza from this location 2 times in the past few weeks which the food temp was mediocre. It all stemmed from my food deliveries we’re done by DoorDash instead of their own employees with are equipped with food temperature pouches to maintain the hot temp for the food. I watched all my food come out of the car not in pouches. Not happy for the money I spent especially!
Food: 2
Service: 1
It should not ever take this long to make one pizza it's been over a half hour and we called it in I'll tell you one thing I'll not come here again
Atmosphere: 3
Food: 3
Service: 3
Had to ultimately cancel our order. Walked in to pick up our order, and two staff members were on their phones goofing off. Thirty minutes later and after our order was promised, it still wasn't in oven, 20 people waiting in line still, all delivery drivers waiting on food, staff still goofing off, manager not helping and when she did help, kept trying to show off throwing dough and throwing fist throw dough, also goofing off. I would only order from this location if you have several days to wait for food or place your order several days in advance. It's definitely not worth your money. Won't be back.
Atmosphere: 1
Service: 1
Missing half the order and what the hell are these breadsticks? some parts are rock hard, some undercooked, they look like half blow up balloons. No one answering the phones
Atmosphere: 1
Food: 1
Service: 1
This place has gone downhill with current management. Worst people ever. Hire someone that's not a they them.
Service: 1
Worst location for getting the pizza. It took them an hour to make 2 medium pizza. The staff don’t care.
Atmosphere: 1
Food: 1
Service: 1
It takes them half an hour to make one pizza. I went there after half an hour placing the order and took them another half an hour to make it. So waste of an hour. Worst location. I WILL never them
Atmosphere: 1
Food: 1
Service: 1
This location is generally pretty busy in evenings and the food always appears thrown together quickly. Every time we do pick up, we seem to observe the staff complaining and/or unhappy.
Our last visit we were standing there and paid and they said it was not ready yet and we then found out the food was sitting on their shelf while we stood there for about 10 minutes with multiple employees walking by it every couple seconds, but no one bothering to look and ask if that was our food sitting there. We have not been back since and probably won’t be for quite some time. It’s a shame because we like Papa Johns food when it’s prepared properly.
Atmosphere: 1
Food: 2
Service: 1
I had a bad experience. I reported it to customer service and their response was the worst I have received from a large company by far. No response would have been better. This location has been an average pizza place in the past. Papa Corporate's handling of a bad experience makes me never want to spend money with Papa John's.
This is the worst Papa John’s I’ve ever experienced. I got a 20 minute wait from the app. I show up after 30 minutes and then they start making it a few minutes later which took another 20 minutes. I ended up waiting over an hour in total for a carry out order. I’ve ordered from this location twice in the past year and both experiences were poor. I wouldn’t even bother with this place unless you’re wanting disappointment for the appetizer.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Sooooo baddddd fooodddd herrr
Worst Papa John's on the planet. Waited 30 min for carry out after calling in 30 min prior. Excuse was ovens are not working. Well we got burnt pizza I can't believe they even let that go out the door shame on you. We want a refund. Don't blame it on the District manager or management you have used that excuse already.
This is the WORST papa johns ever. Everytime I order I have stuff missing and am treated rudly by the staff. I got hung up on today mid sentence, when I came in to pick up my food instead of dealing with the lady she told me to “ run home “ bc it was on its way. I preorderd the food at 2:30!! For 4:15. She yelled at me and got an attitude. When I returned home like she told me to do my food was still not here. Waited an extra 10-15 min for it to arrive wrong. When I told him it was wrong and to call his store bc this was just too much at this point he proceeded to slam his door and speed off. I wish I could have names for you but she hung up bf I could ask and he through a temper tantrum and ran off instead of dealing with the issue.
Atmosphere: 1
Food: 2
Service: 1
if i could give this a 0 i would. waited over an hour for 1 pizza. went in to say i was picking up an order to get yelled at by their manager and she started saying that i had to wait after i had already waited 30 minutes because my ticket “just printed”. she yelled and said “if you didn’t already you need to give me a damn minute” so i went outside. when i went in after waiting another 20 minutes she yelled at me and said she didn’t care that we were waiting over and over and i was meeting her with nothing but kindness even after it all. terrible lady so mean so rude i want my money back honestly.
Atmosphere: 1
Food: 1
Service: 1
They messed up our pizza last time and upon calling the manager extension through their terrible telephone roboservice we were told there would be a free pizza connected to our phone number. Called back 1 week later to get our free pizza credit and was told we had to call the manager not the normal store for pizza credits and said we would be transferred. They hung up on us. We call back hit the manager extension and I say the number connected to the free pizza 5 times. The lady then says the person didn't put the free pizza credit on the order, says sorry in a passive aggressive tone and hangs up on me...
Atmosphere: 1
Food: 1
Service: 1
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