The Old Spaghetti Factory

Food was good however we had a reservation at 445pm and we didn't receive our food until about 620pm even though we ordered as soon as we saw our server at about 530. We didn't even have our drinks until closer to 6. Again, we were sat right away at 440pm. We asked for additional help from others however we only saw our server a select few times meanwhile other tables around us with other servers were getting prompt orders and communication. Our server was stating it was due to catching up from the night before but it doesn't make sense while only his tables were affected and not the others with other servers. This was for my husbands birthday celebration and it turned out to be a nightmare. Another woman working there was kind enough to begin to help and even credited us for some items and was very apologetic, so I do appreciate that. However we will not be back to this location due to the slow service. We have young toddlers who were hungry and ended up being miserable as they were not able to eat until close to 2 hours after being sat.

I had a 7:15 reservation. I get there at seven. They tell me they're 45 minutes behind. I said to the manager, you guys simply overbooked your reservations. He agreed I asked what's the point of making reservations if you overbooked. Not happy. I had other things planned for that night, but had to cancel due to being in there too long Won't make that mistake again.

Yikes . I think they made too many reservations . Ours was for 615 . We didnt get seated until 650 . Then we never saw our server so we just left at about 715 .

We went on Valentines Day and I must say we had the best experience. We did have to wait awhile for our table and our food but our waitress was wonderful! The Manager did a fabulous job dealing with the guest reservations and his staff. The price for the meal fantastic. Definitely will be returning.

Food was good but I could tell spent time under the warming lamp. It was Valentine's Day and it was packed so I am giving them another chance because the food was good but could be better. I might go back on a less busy day. Obviously a very popular place because they had a steady waiting list to come dine in.

Delicious food, great service, and unique atmosphere. We were very pleased with the overall experience and will be back.

Reservation was easy yet the service & overall dining experience was subpar. Bread was stale, my food order was wrong. There was a mystery dinner next to us. They kept the door open and the noise was super disruptive. Coffee got cold. Overall disappointing compared to other occasions.

I love this place! Not crowded at all (Tuesday night) and the food and service were both fantastic! I just wished I lived closer!!

Everything was perfect! This is such a great spot for group celebrations. The food and service is consistently fantastic.

We were happy to find them open on a potential weather hazard day. Our server Howard was very attentive and informative. The food was just as i remembered and I am glad that they still serve the creamiest spumoni ice cream.

Service was a little slow. Server was wearing overbearing cologne which didn't bother me but bothered my grandmother. Food was quick to come out but it took dude 2 Times telling him we needed a bowl of soup for someone in our party, not us, but someone else. The meatballs were not brought when ordered. Again, slow service. Ran out of drinks 2x's. Overall, I'll come back here because I can sit and talk without someone interrupting me every 5 seconds. If you need that, come here. If you want to get in and get out...not the place for ya kid. Food is always excellent!

Food good a bit pricey for the value Reservation staff was very helpful and nice Server was a bit slow she didn't check us for refills very frequently. Overall she did okay

Great service from the start. Meal was excellent as always. Sangria superb. One of our favorite places. Great New Year's vibe

We hadn't been here in years! Our kids love Italian, and we were in the neighborhood, so we gave it a go! It was great, not busy for a Saturday. The service was friendly and prompt, and the food was good. The kids especially loved the icecream treat at the end. My 10 year old has requested this some for her birthday this year. We will be back!

The service was very good. We had a personable, skilled server. The food was not good. Our party ordered spinach artichoke dip, mushroom Ravioli, chicken marsala, the meat lovers treat, and garlic mizritha with gluten free pasta. All of the pasta was overcooked. The sausage on the meat lovers was anemic looking it didn't look like it had been browned at all. The sauce for the marsala was watery, the sautéed mushrooms on both the Ravioli and the gf Garlic Mizritha pasta had both no flavor and a really strange texture. I cannot recommend.