The Old Spaghetti Factory

Great food great service and must go when in the Fairfield area or when visiting

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Minestrone Soup, Pint of Spumoni Ice Cream, Spaghetti and Meatballs, Mizithra Cheese & Browned Butter

Visiting from out of town. My wife loves old spaghetti factory and was very excited to have it on our visit. They did not disappoint. Her pasta was phenomenal, spumoni was offered and served with speed, and the waitress was very caring, and attentive.

The side of broccoli I ordered was a small and a much larger portion than expected, refills were offered before drinks were empty, and we felt very valued and cared for the entire experience.

Atmosphere: 5

Food: 4

Service: 5

We came here on 10/25 for the murder mystery event. The event itself is quite pricey and includes a full meal with your ticket in a private event room inside the restaurant.

The mystery staff were great. Would highly recommend them. However we did end up leaving early due to the food and service provided for the event

We were seated promptly and 7pm as a group of 3. There was only one menu for the table to share. One side of the menu contains your included food: salad, bread, a non alcoholic drink an entree (pasta based choices only) and an ice cream. On the other side of the menu are more food options with upcharges like alcohol, desserts and appetizers.

The waitress took our drink orders. We also ordered 2 alcoholic drinks. She took our food orders. My daughter has some food sensitivities and asked to receive her food without chicken or mushrooms. Our waitress told us the food comes how it comes and if she didn't want something she could pick it off herself. My daughter ended up not eating an entree. We took her entire meal to go. If you have dietary needs or allergies this probably isn't the venue for you.

The salads came. They were wilted as if they had been sitting there for hours. Salads arrived an hour into the event... then staff brought an empty bread board. 10 minutes later they brought butter. 10 minutes later they brought bread. 10 minutes later they brought a knife. We never received plates to eat the bread on...

We never received our alcoholic drinks. The waitress forgot to put the order in. It was very difficult to get her attention. She never checked on us the entire night. Never asked if we needed refills. Our table was never bussed between courses. By the time we flagged her down we had been without drinks for over an hour. And by that time the drink I had originally ordered was sold out. She brought us substitute drinks.

My daughter ordered a drink in a fancy glass that you get to keep. Usually they bring you a clean one to take home. We asked the waitress for one and she never brought it. Every request from a drink refill to asking for the check was met with eye rolls and huffing and puffing. Not one smile. No customer service whatsoever.

We were so frustrated by the poor service that we were not focused on the murder mystery going on and could not follow what was happening since we were constantly trying to flag down a waitress for missing items.

Our group gave up and decided to leave early. On the way out I stopped at the bar. It was empty. No one was sitting there. There was a bartender and a woman behind the bar. The woman appeared to be a supervisor or manager but was not wearing a uniform or name tag. I asked her for a clean souvenir glass to take home. She told me to go ask my server. I told her I did but she never brought one and its really hard to flag her down. She told me she was too busy to bring me a glass and said i would have to sit and wait. Again. No smile. No customer service. No sense of urgency or concern whatsoever.

We walked out with the dirty glass and left. I would do another mystery event, but not at old spaghetti factory! You would think these events would bring in badly needed revenue and they would prioritize it and staff appropriately. Instead they appeared short staffed, flustered and rude.

Keep your overpriced noodles. I'll make them at home.

Dietary restrictions: Not accommodating

Atmosphere: 5

Food: 3

Service: 2

Hostess was less than helpful, had to complain after waiting over 30 min to be seated, sat us and walked away, after sitting for another 15 min without any waitress even acknowledging us, we pointed this out to the hostess who obviously couldn't care less. This dinner was well on the way to being a terrible experience when another waitress (not the one that was even supposed to be working our table) made eye contact with me as she was delivering drinks to a separate table and said she would be with us in a sec....Enter Simone and our meal was saved! Absolutely FANTASTIC service from her the rest of the evening and nothing but smiles and enthusiasm from her. I really hope the management realizes what a monumental worker she is, thank you Simone for a great meal!!

Atmosphere: 3

Food: 3

Service: 5

My husband took family out to celebrate my birthday to one my favorite places. I don't know exactly what happened,but I was very disappointed this time. Our appetizer garlic bread with cheese, barely any cheese on it,hard and warm. Then our food came out and the same! Our food taste good but it was like luke warm. 200$ bill. Just was not up to par this time. They were not busy at all.

Atmosphere: 4

Food: 3

Service: 3

great food

Atmosphere: 5

Food: 5

Service: 5

Food is ok but way over priced..

Atmosphere: 5

Food: 3

Service: 3

Garlic Mizithra was excellent, the spinach and artichoke dip was perfect:)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Minestrone Soup, Mizithra Cheese & Browned Butter, Garlic Mizithra

Neat decor but for was small servings and bland

Atmosphere: 4

Food: 3

Service: 3

Great service and food!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fettuccine Alfredo, Garlic Bread, Spaghetti and Meatballs, Spicy Spaghetti Vesuvius

fast fresh delicious good selection nice three course dinner server is always very pleasant

Atmosphere: 5

Food: 5

Service: 5

Not bad I enjoyed that atmosphere, and the service was professional.

Atmosphere: 5

Food: 5

Service: 5

Updated review. We had the best service, and all of the food was amazing. Majai was our server....I hope I spelled it correct. Super Super great server!!!

Atmosphere: 5

Food: 5

Service: 5

Great food, but the service was slow.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Garlic Mizithra

Was told had to wait for a table to be cleared the place was 95 percent empty at 330 on a Saturday hardly anyone there waited ten minutes and left ,sad this place has come to this it was wonderful 10 years ago,I mean how can you tell someone to wait for a table when I was staring at 100 empty ones

Atmosphere: 1

Food: 1

Service: 1