4.5
Superb
284 Reviews
6280 East Broad Street, Columbus · 3.58 miles
Customers’ favorites
- Falafel Additional Toppings
- Greek Chicken Bowl
- Shawarma Chicken
- Pita Bread Meal
“We went to have dinner last evening. They told us that the dinner is $15.99. They told us that the brisket wasn't included, but they were nice enough to serve us brisket from the lunch. On the way to check out at the counter, we pay extra for brisket per pound. Since they were nice to us, we didn't check the price (which we should've). The day after we were checking the price, it was way more than we thought it was. Lunch was $17, 99, and dinner was $15.99. When I called then I was told they person at the counter charged us $21, 99, which was WAY more than t were supposedose to charge. The person was firm on the price until I told him thathadave text from sababa of lunch, which was $17, 99, and we had din, er, which was $15.99. Of course, I was upset about him because he either didn't know the truth or lying out right that he didn't know they had a promotion yesterday for less price. (If you are working at the counter it's your JOB to know to charge your customers rightfully) If someone is upset on it than it's your job to calm them, not to get ANGRY on retaliation. He called his manager and after a long hold, for which I thought he discussed it with his counter person that what's actually going wrong, he told me that it's not a big deal and it's just $5 dollars, which was way more than that. Obviously, it pissed me off, and again, the manager got ANGRY in retaliation (which he shouldn't be) because both the customer service and the manager are NOT giving you the right information. In the last, he told us the correct amount to be refunded and HUNG UP ABRUPTLY. (Without apologizing or saying SORRY. As I said, FOOD is awesome, but the customer service from the counter SUCKS but the waitress is really NICE to provide us brisket. I would ask anyone if their is a discount price for the dinner ($15.99) and you are charged for regular lunch price (21.99), and the customer service is NOT accepting mistake. Wouldn't you be upset or mad about it? The manager would be angry about giving you a refund and hanging up abruptly without apologizing.”