Starbucks in Gahanna

“I’ve been to many Starbucks locations over the years and consider myself a very loyal, regular customer. I always order a pour-over, which I know can be time-consuming or a bit inconvenient at times, but I truly appreciate the patience and consistency I receive whenever I order.

Two locations I frequent often and have really come to love are the Hamilton Road location and the Market Street location in New Albany. Both teams are welcoming, kind, and consistently provide a great experience, which is why I continue to return.

That said, I want to place special emphasis on the Hamilton Road location. The team there is exceptionally warm, cheerful, and genuinely welcoming. Katie, the manager, does an outstanding job running her team. You can feel the strong leadership, organization, and positive culture the moment you walk in, and it shows in how smoothly things run and how customers are treated.

Thank you to both teams for great coffee and great service — and a special thank you to Katie and the Hamilton Road crew for setting such a high standard. It truly does not go unnoticed.“

“Most drink order I get is incorrect. I ask for BLONDE Americana but it comes back Regular when the person taking my order is not paying attention, even when they ask me 5 times if I want blonde or regular. They are regularly distracted talking/texting on their phone (via speaker) or chatting with coworkers while taking orders. I have to taste test it before I leave because I don't trust what I will get. Many 5imes I need it remade and I get side-eye or mumble under breath.

Parking: Service is slow and irregular bc usually not enough staff and they seem to have a lousy attitude compared to a stand-alone location. They always seem distracted and my order is usually wrong and has to be remade.“