Starbucks in Hilliard

“It was a BOGO Thursday about 5 ish and the crew was working as hard as they could. Kudos to them . I don’t understand how anyone would expect them to move any faster, especially during peak time . It’s called a line for a reason ..:My order was correct and provided with great service despite the busyness. Gift card wasn’t working so the sweet young woman at the register really helped me out ! Thank you staff& great job! Thanks for all your hard work . I Used to work at A Starbucks and management never had anything good to say , it was always negative even though we were short staffed and did the best we could so I’m saying it!!! ❤️ appreciation& positivity goes a long way ?“

“I was in the Starbucks store located in the Target on Trueman in Hilliard today and received wonderful service from Lish. Lish was very courteous and patient while helping me place my order. Very knowledgeable of the products. I have been in the service industry for more years than I care to count, so good service is high on my list and Lish hit the bar. Thank you“

“One of my favorite places to get coffee. Even when I’m not getting my groceries for the week, it’s just so convenient to pop in real quick for my coffee. Olivia, Kelli, and Izzy are always so happy to be there, and it really rubs off on you as a customer to see them enjoying their work. If I could give 6 stars I would.“

“Awesome to have coffee before you board. Although the line was short (I was 3rd in line and there were 2 people behind me), I didn't realize they accepted phone orders and I guess there were plenty ahead of my order. It took all together about 20mins to get my drink. There were about 5 baristas serving. Baristas we're very pleasant and in the holiday spirit!“

“Starbucks in Kroger on Cemetery rd, no issues with it, but twice now I have had the unfortunate experience to be "served" by Miguel. The first time, I blew his behavior off as everyone has a bad day, but today, with myself as his only customer, and having such an awful experience with him, I just can't let it pass. 1 star for employee experience. Please Starbucks, put some effort into speaking with Miguel about his complete lack of customer service, zero personality, and open rudeness. I was in this morning, Sunday, around 9:30. There was no one at the Starbucks but I figured they were open so I was looking over the menu waiting for someone to show up, no issues, only took a couple minutes. When he got behind the counter, no hello, no can I help you, just stood there staring at me with no expression. I said hello and asked if they were open, because if not, I was fine coming back. He said yes. Ok great I ordered a venti peach tea, paid, and said thank you. Still no response to my thank you etc. That's ok, I guess. He is getting the drink ready. I go over to look at the bags of coffee. A few minutes later he puts a drink up. I turn around and start to grab it, not even looking at it. I was the only person there, my fault for assuming it was mine, but his response, "That's not yours" very rudely said to me, surprised me. I said oh I'm sorry and laughed it off. Then he says in a rude tone, "You did order the venti right?" I said "yes, sorry I wasn't thinking." I go back to looking at the coffees. He sets the next drink up on the counter by the first one, says "This isn't yours either." OK, unnecessary to be so rude, but fine. Then he gets mine done and I say thank you so much. Nothing. No acknowledgement of any kind. I do exactly his same job, although not involving coffee, but work directly with customers taking their orders, etc. This attitude is not good customer service. I will not be using this Starbucks again. Even though it's handy to get if I'm already at Kroger, his behavior is so abhorrent and unnecessary, there's no way I'll subject myself to that again. I'd rather go to Biggby or anywhere else.“