I guess I'm old and old school. There is no customer service with these young people. That aside Subway do you have a dress code? I found it offensive that the young lady who helped me had on very short shorts. They just barely covered her back side. I didn't even think that was allowed. Is this even hygienic around food?
Alexandria Bugaj
I wouldn't usually give one star reviews, but this time it feels warranted. I ordered a footlong pizza sub an hour before my lunch at work. They make it about ten minutes before (10:50 a.m.) and I got there around 11. Needless to say I got food poisoning from eating it. Threw up three times and am still recovering. I'm not sure if the worker prepared it wrong, wasn't using gloves, or used old ingredients, but if you can't see them making your sandwich, don't eat it.
The staff was nice but I have no idea what happened before I got there. Never doing pick-up again.
Mr. Customer Service
All it takes is one bad experience. This evening my wife blacked an order that I was supposed to pickup on my way home. Conveniently I got there while they were making my sandwiches. As I say there waiting for them to finish, the young man realized they had run out of grilled chicken and asked coworker to grab some from the freezer. While waiting he was removing the empty container and sat it down on the flat bread he intended to use on my daughter's sandwich. It was as split second so I woosa'd and let it go. Then he did it again with the new containers that were bright to him. This time I wasn't going to woosa so I politely asked him to grab a new piece and instead of simply apologizing for the mistake, he implied I was wrong but he'd get a new piece anyhow. I let him know he has actually done it twice and I have him a pass the first time. Then he murmured another disrespectful comment as I was walking back to the chair. Absolutely unexpectedly.
Jessica Lizcano
Don’t know if the blonde girl had a bad day, but when you wrap and cut the sandwich you shouldn’t twist and squeeze it..
Service: 1
Kas Miller
Evrytime I try to order online it say uh oh something went wrong invalid pin. Fix your site. This is the 5th time ive tried to order. Well I guess subway is out of our mix. We will again be ordering some where else.
Atmosphere: 2
Cyriah Battles
staff is rude and makes no sense.
Matthew Young
Guess my review got deleted … so I’ll leave one again. This location and their workers are ?. Ordered 40 dollars worth of subs and literally had the sauces dripping through the wrapper. Sandwiches were just thrown together like garbage with so much sauce and veggies I had to pick the meat off and use my own bread. After talking to the employee and manager it’s evident of why they work the way they do. Don’t be fooled they are not a 4.2 rating ! They erase the truth but all good cause franchise owners still have to answer to corporate and explain why their store is lackluster!
Atmosphere: 1
Food: 1
Service: 1
Ron Ranville
Very nice people,food good as always!!!!
Atmosphere: 5
Food: 5
Service: 5
Kaleigh Scott
The 3 girls working tonight around 7pm at the holland subway were awesome. When we walked in there was a line. Every single person before me were so rude to these girls. They kept their cool and still had smiles in their faces. When we left I made them aware of how awesome they were. I knew these girls were stressed out. They were so busy. I thanked the girls. You’re lucky to have these girls in your store. Thank you again girls for your dedication and hard work. Keep those smiles going.
Subway delivered a satisfying experience with fresh ingredients and exceptional service. However, the visit was slightly marred by a burnt bread smell coming from the back of the house. Despite this minor setback, the sandwiches were delicious and the staff went above and beyond to ensure a positive experience. If not for the unfortunate odor, it would have been a perfect visit.
My receipt clearly shows toasted twice yet I received the sandwich like it came out of the refrigerator. Apparently they thought I wanted to toast my own Philly sandwich when I got home. Figured I’d post this while I was waiting for my sandwich to come out of my oven. Also, no greeting when I walked in and the only thing the employees were doing was making a sandwich for another employee.
Atmosphere: 2
Food: 1
Service: 2
Jessi Sloan
I usually have a good experience, can’t complain. However, there have been some recent changes in staff. There is a huge lack in training. The last couple times I have come in and theres this one specific sandwich artist who has not been properly trained on how to make a sandwich (she’s an older woman). What’s even more unfortunate is all the staff standing around, watching her and not correcting her mistakes and allowing sloppy product walk out the front door. Y’all need to do better.
Atmosphere: 4
Food: 2
Service: 2
Sasha Worley
I normally order here once or twice a week for my family of 6. ($30-$40 orders) However after my experience yesterday, I will no longer go to this location. My online order was not ready at the time promised, took 20 extra minutes. Which was extremely inconvenient but if my order was good, I could have looked past. They were out of the footlong cookie, didn’t offer a refund. The churro and the pretzel were so terrible..cold, burnt, and hard. Completely inedible. Icing on the cake was the subs. We asked for light sauce and they were sopping with sauce. It was dripping off. Then even though we asked for them to be toasted, they were cold? All of these things aren’t what I would normally accept but since I regularly come here, I decided I’d keep the food (we didn’t eat any of it and went to another restaurant ) call and complain today. When I call the employee was completely rude and didn’t even try to resolve the situation. Since I didn’t receive good customer service on top of all of the other issues.. I will never order here again.
Atmosphere: 1
Food: 1
Service: 1
Marilyn Gibson-Lomas
Service is always great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna, Turkey Cali Club Footlong Regular Sub, All-American Club Footlong Regular Sub
Noo Dools
I thought it was customary to "Call" the customer when out of product to insure customer still wants order or to get accomodations....guess I'm wrong bc when placed my order for 4 subs and was out of product I didn't find out until I go pick up the order and it's already made and the girl goes " we were out of this product so we made them with this product instead I hope that's okay" ?? Yup that was totally fine I love not having the option to cancel my order and go somewhere else you made my food with what ya had and let me waste my time/gas to come get it when I could have ordered something or somewhere else bc it was already late guess we will deal thank you
I guess I'm old and old school. There is no customer service with these young people. That aside Subway do you have a dress code? I found it offensive that the young lady who helped me had on very short shorts. They just barely covered her back side. I didn't even think that was allowed. Is this even hygienic around food?
I wouldn't usually give one star reviews, but this time it feels warranted. I ordered a footlong pizza sub an hour before my lunch at work. They make it about ten minutes before (10:50 a.m.) and I got there around 11. Needless to say I got food poisoning from eating it. Threw up three times and am still recovering. I'm not sure if the worker prepared it wrong, wasn't using gloves, or used old ingredients, but if you can't see them making your sandwich, don't eat it.
The staff was nice but I have no idea what happened before I got there. Never doing pick-up again.
All it takes is one bad experience. This evening my wife blacked an order that I was supposed to pickup on my way home. Conveniently I got there while they were making my sandwiches. As I say there waiting for them to finish, the young man realized they had run out of grilled chicken and asked coworker to grab some from the freezer. While waiting he was removing the empty container and sat it down on the flat bread he intended to use on my daughter's sandwich. It was as split second so I woosa'd and let it go. Then he did it again with the new containers that were bright to him. This time I wasn't going to woosa so I politely asked him to grab a new piece and instead of simply apologizing for the mistake, he implied I was wrong but he'd get a new piece anyhow. I let him know he has actually done it twice and I have him a pass the first time. Then he murmured another disrespectful comment as I was walking back to the chair. Absolutely unexpectedly.
Don’t know if the blonde girl had a bad day, but when you wrap and cut the sandwich you shouldn’t twist and squeeze it..
Service: 1
Evrytime I try to order online it say uh oh something went wrong invalid pin. Fix your site. This is the 5th time ive tried to order. Well I guess subway is out of our mix. We will again be ordering some where else.
Atmosphere: 2
staff is rude and makes no sense.
Guess my review got deleted … so I’ll leave one again. This location and their workers are ?. Ordered 40 dollars worth of subs and literally had the sauces dripping through the wrapper. Sandwiches were just thrown together like garbage with so much sauce and veggies I had to pick the meat off and use my own bread. After talking to the employee and manager it’s evident of why they work the way they do. Don’t be fooled they are not a 4.2 rating ! They erase the truth but all good cause franchise owners still have to answer to corporate and explain why their store is lackluster!
Atmosphere: 1
Food: 1
Service: 1
Very nice people,food good as always!!!!
Atmosphere: 5
Food: 5
Service: 5
The 3 girls working tonight around 7pm at the holland subway were awesome. When we walked in there was a line. Every single person before me were so rude to these girls. They kept their cool and still had smiles in their faces. When we left I made them aware of how awesome they were. I knew these girls were stressed out. They were so busy. I thanked the girls. You’re lucky to have these girls in your store. Thank you again girls for your dedication and hard work. Keep those smiles going.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Boss, Auntie Anne's Footlong Pretzel, Poke, Cinnabon Footlong Churro, Cold Cut Combo, Coca-Cola Classic, Chocolate Chip Cookie, Cookies, Veggie Delite
Subway delivered a satisfying experience with fresh ingredients and exceptional service. However, the visit was slightly marred by a burnt bread smell coming from the back of the house. Despite this minor setback, the sandwiches were delicious and the staff went above and beyond to ensure a positive experience. If not for the unfortunate odor, it would have been a perfect visit.
Atmosphere: 2
Food: 5
Service: 5
Restaurantji Recommends
My receipt clearly shows toasted twice yet I received the sandwich like it came out of the refrigerator. Apparently they thought I wanted to toast my own Philly sandwich when I got home. Figured I’d post this while I was waiting for my sandwich to come out of my oven. Also, no greeting when I walked in and the only thing the employees were doing was making a sandwich for another employee.
Atmosphere: 2
Food: 1
Service: 2
I usually have a good experience, can’t complain. However, there have been some recent changes in staff. There is a huge lack in training. The last couple times I have come in and theres this one specific sandwich artist who has not been properly trained on how to make a sandwich (she’s an older woman). What’s even more unfortunate is all the staff standing around, watching her and not correcting her mistakes and allowing sloppy product walk out the front door. Y’all need to do better.
Atmosphere: 4
Food: 2
Service: 2
I normally order here once or twice a week for my family of 6. ($30-$40 orders) However after my experience yesterday, I will no longer go to this location. My online order was not ready at the time promised, took 20 extra minutes. Which was extremely inconvenient but if my order was good, I could have looked past. They were out of the footlong cookie, didn’t offer a refund. The churro and the pretzel were so terrible..cold, burnt, and hard. Completely inedible. Icing on the cake was the subs. We asked for light sauce and they were sopping with sauce. It was dripping off. Then even though we asked for them to be toasted, they were cold? All of these things aren’t what I would normally accept but since I regularly come here, I decided I’d keep the food (we didn’t eat any of it and went to another restaurant ) call and complain today. When I call the employee was completely rude and didn’t even try to resolve the situation. Since I didn’t receive good customer service on top of all of the other issues.. I will never order here again.
Atmosphere: 1
Food: 1
Service: 1
Service is always great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna, Turkey Cali Club Footlong Regular Sub, All-American Club Footlong Regular Sub
I thought it was customary to "Call" the customer when out of product to insure customer still wants order or to get accomodations....guess I'm wrong bc when placed my order for 4 subs and was out of product I didn't find out until I go pick up the order and it's already made and the girl goes " we were out of this product so we made them with this product instead I hope that's okay" ?? Yup that was totally fine I love not having the option to cancel my order and go somewhere else you made my food with what ya had and let me waste my time/gas to come get it when I could have ordered something or somewhere else bc it was already late guess we will deal thank you
Atmosphere: 1
Food: 1
Service: 1
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