I used to like this place but no more. Customer service sucked and food was in my trash can.18 dollars wasted.Sorry but you lost a Customer forever.
Atmosphere: 4
Food: 1
Service: 1
Cassie Martell
Lazy workers. I asked for extra sour cream and this is the driest burrito of my life. I don’t even write reviews but I have no sour cream at home so now I’m salty. Girl yall were DEAD and you couldn’t get one order right? Lazyyyyyy ladies that work there.
Don Pendleton
Never left a negative review before for a business but I'm doing this mostly to warn others from making the mistake I made. I went here to get nachos...just wanted chicken and bean nachos and that was it. I ordered the meal and imagine my surprise when the worker scoops out 'chips' that are literally Tostito Rounds chips just like you buy at the store in bags. I wasn't expecting a 'made fresh here daily' scenario but yeah, make your own chips, they're super quick and easy and you're a mexican restaurant supposedly.
The chicken is cubed and not shredded, which just doesn't work on nachos but that's just a personal opinion. The chicken cubes were room temperature as were the beans. The cheese isn't that fancy type of super light and fluffy cheese, it's the big, heavy clunky cheese and my options were: White cheese or orange cheese. What types of cheese they were I have no idea but I know what color the cheese is.
So in summary, smaller bowl, a handful of store-bought Tostito chips, lukewarm cubed chicken and lukewarm beans covered in heavy, white chunky shredded cheese. I paid $12+ for that...worth no more than $5 on a good day. A GOOD day.
Right across the street up Dorothy, there is a real mexican restaurant where you can get nachos for less and they make the chips fresh daily and slow cook the chicken where it falls apart and your order comes with free chips and salsa.. For LESS than Hot Head. True story. I didn't know that when I went to Hot Head but now you know too.
Atmosphere: 3
Food: 1
Service: 3
Jes Silvers
So, this is normally my spot that I go to. I stopped going to Chipotle because of the service and the lack of ingredients. So I started coming here and even though I have to go in I never minded it because of the fact that they usually always have what I want and it's really good and fresh. In the store smells really clean. But today I walked in and there were two workers in there and the lot was completely empty nobody was there, nobody was there, I had went to McDonald's first which is only a few minutes away from the Hot Heads to get my kids food, and then came back to get my food and when I got there they didn't have any fajita veggies, which is really confusing considering there was two people in there and there was absolutely no traffic at all. It was completely dead. So it made me wonder what those two are doing in there or what they have been doing to where they couldn't throw a pan of veggies on to the oven within that at least that 6 Minute time frame that I went to the McDonald's and came back, the first time it happened I never said anything about it but this time because of how dead the outside and inside were and the fact that they had two employees standing there and kind of irked me a little bit so I decided to leave a review on that one. If you don't have any customers and there's nothing going on in your store you should be able to throw some veggies on a pan
Atmosphere: 5
Food: 3
Service: 4
Kevin Holp
No queso, no sour cream, soda machine was out of almost everything. Water all over yhe floor. Worst Hothead around.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Glass
Barely got any steak on my bowl and it was the tiniest bowl ever.
Atmosphere: 3
Food: 4
Service: 4
Unmetered
Finally a hothead without the dreaded cheese scale. Kim W was wonderful, made my 14 dollar burrito feel like a 14 dollar burrito. She even asked if the extra rice was extra enough. 11/10
Atmosphere: 4
Food: 5
Service: 5
OhioFoodie_
Service was great, food was great, tasted.really good also
Atmosphere: 5
Food: 5
Service: 5
Ernie Dimalanta
My wife and I randomly chose to eat here for our date night and we're so happy we did. The food was so good! The staff were so friendly to us. We even got to meet the owner and hear his story of his family opening Italian restaurants, beginning with his dad immigrating to the states years ago.
Atmosphere: 5
Food: 5
Service: 5
Juse Bigavelle
This was a amazing experience. Shay was a amazing server. She got the job done.
Always friendly when I come in and my favorite location!
Kendra Reed
I went in for lunch to see if the food had improved since the last time I had it a few months ago. The food was a bit better than last time, but the quality is still not what it was under previous ownership. One of the staff had their visibly dirty phone sitting on the make line.. Will not be going back because I'm sure there are many more health code violations that aren't as visible..
Olivea Clay
Wow. Im really impressed! The only thing I'd change is the employees could work on smiling more. 😃 but they are kind and the food was clean fresh hot and better than any hothead visit I've ever had! This is a good place to hit the spot for a pregnancy craving!!
Michael Banta
Was there a few weeks ago at this location and bought a small bowl as usual. Usually it costs around $8. The little girl here told me it was an upcharge to get extra spicy sauce and that every location was going this now. It cost me over $12, more than a large! I have been to 3 other locations since, and not a single place charged me anything for an extra scoop of spicy sauce. She sound be fired.
M LG
Seemed to not be very clean. I watched a guy take meat out of a customers taco and put it back into the meat tray. Very weird behavior. Everyone’s hair was on top of their head instead of pulled back and it made it seem unhygienic. I would much rather go to chipotle where the food is much more fresh and clean.
I used to like this place but no more. Customer service sucked and food was in my trash can.18 dollars wasted.Sorry but you lost a Customer forever.
Atmosphere: 4
Food: 1
Service: 1
Lazy workers. I asked for extra sour cream and this is the driest burrito of my life. I don’t even write reviews but I have no sour cream at home so now I’m salty. Girl yall were DEAD and you couldn’t get one order right? Lazyyyyyy ladies that work there.
Never left a negative review before for a business but I'm doing this mostly to warn others from making the mistake I made. I went here to get nachos...just wanted chicken and bean nachos and that was it.
I ordered the meal and imagine my surprise when the worker scoops out 'chips' that are literally Tostito Rounds chips just like you buy at the store in bags. I wasn't expecting a 'made fresh here daily' scenario but yeah, make your own chips, they're super quick and easy and you're a mexican restaurant supposedly.
The chicken is cubed and not shredded, which just doesn't work on nachos but that's just a personal opinion. The chicken cubes were room temperature as were the beans. The cheese isn't that fancy type of super light and fluffy cheese, it's the big, heavy clunky cheese and my options were: White cheese or orange cheese. What types of cheese they were I have no idea but I know what color the cheese is.
So in summary, smaller bowl, a handful of store-bought Tostito chips, lukewarm cubed chicken and lukewarm beans covered in heavy, white chunky shredded cheese. I paid $12+ for that...worth no more than $5 on a good day. A GOOD day.
Right across the street up Dorothy, there is a real mexican restaurant where you can get nachos for less and they make the chips fresh daily and slow cook the chicken where it falls apart and your order comes with free chips and salsa.. For LESS than Hot Head. True story. I didn't know that when I went to Hot Head but now you know too.
Atmosphere: 3
Food: 1
Service: 3
So, this is normally my spot that I go to. I stopped going to Chipotle because of the service and the lack of ingredients. So I started coming here and even though I have to go in I never minded it because of the fact that they usually always have what I want and it's really good and fresh. In the store smells really clean. But today I walked in and there were two workers in there and the lot was completely empty nobody was there, nobody was there, I had went to McDonald's first which is only a few minutes away from the Hot Heads to get my kids food, and then came back to get my food and when I got there they didn't have any fajita veggies, which is really confusing considering there was two people in there and there was absolutely no traffic at all. It was completely dead. So it made me wonder what those two are doing in there or what they have been doing to where they couldn't throw a pan of veggies on to the oven within that at least that 6 Minute time frame that I went to the McDonald's and came back, the first time it happened I never said anything about it but this time because of how dead the outside and inside were and the fact that they had two employees standing there and kind of irked me a little bit so I decided to leave a review on that one. If you don't have any customers and there's nothing going on in your store you should be able to throw some veggies on a pan
Atmosphere: 5
Food: 3
Service: 4
No queso, no sour cream, soda machine was out of almost everything. Water all over yhe floor. Worst Hothead around.
Atmosphere: 1
Food: 1
Service: 1
Barely got any steak on my bowl and it was the tiniest bowl ever.
Atmosphere: 3
Food: 4
Service: 4
Finally a hothead without the dreaded cheese scale. Kim W was wonderful, made my 14 dollar burrito feel like a 14 dollar burrito. She even asked if the extra rice was extra enough. 11/10
Atmosphere: 4
Food: 5
Service: 5
Service was great, food was great, tasted.really good also
Atmosphere: 5
Food: 5
Service: 5
My wife and I randomly chose to eat here for our date night and we're so happy we did. The food was so good! The staff were so friendly to us. We even got to meet the owner and hear his story of his family opening Italian restaurants, beginning with his dad immigrating to the states years ago.
Atmosphere: 5
Food: 5
Service: 5
This was a amazing experience. Shay was a amazing server. She got the job done.
Restaurantji Recommends
Always friendly when I come in and my favorite location!
I went in for lunch to see if the food had improved since the last time I had it a few months ago. The food was a bit better than last time, but the quality is still not what it was under previous ownership. One of the staff had their visibly dirty phone sitting on the make line.. Will not be going back because I'm sure there are many more health code violations that aren't as visible..
Wow. Im really impressed! The only thing I'd change is the employees could work on smiling more. 😃 but they are kind and the food was clean fresh hot and better than any hothead visit I've ever had! This is a good place to hit the spot for a pregnancy craving!!
Was there a few weeks ago at this location and bought a small bowl as usual. Usually it costs around $8. The little girl here told me it was an upcharge to get extra spicy sauce and that every location was going this now. It cost me over $12, more than a large! I have been to 3 other locations since, and not a single place charged me anything for an extra scoop of spicy sauce. She sound be fired.
Seemed to not be very clean. I watched a guy take meat out of a customers taco and put it back into the meat tray. Very weird behavior. Everyone’s hair was on top of their head instead of pulled back and it made it seem unhygienic. I would much rather go to chipotle where the food is much more fresh and clean.
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