Burger King

11790 Madison Ave, Lakewood
(216) 228-3755

Recent Reviews

Seth Simpkins

This Burger King is so dysfunctional never has proper hours listed can never guarantee they’re open as the app suggests. “I don’t know what to tell you we’re closed we have new management” that’s the excuse I was but they don’t care about taking your money by not updating their hours on any platforms including their own. Pitiful

Brittany Childs

I have made the unfortunate decision to stop at this location twice and I couldn't be any more disappointed. I was told to just bring in my receipt for a refund and after driving an hour I was told that the general manager, Tim, would have to be present. I wouldn't stop at this location if I was were you.

Atmosphere: 1

Food: 1

Service: 1

Crystal Sanders (Xtal)

I went through the drive thru because the walk in doors were locked. No sign saying why doors were locked. There were 3 other customers that walked to the doors at the same time I did, so it's not like we had a clue it would be locked. Maybe a sign would have helped because the other people all left. I'm assuming they were short staffed. The food was typical fast food. They had the order correct, which is a plus.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Whopper, Whopper Meal

Alyssa Sparks

absolutely horrible. sat in an empty line for 5 minutes. didnt have half the items i was trying to order finally get my order placed and its completely wrong at the window. with no apology, explanation or anything. copped an attitude slammed the window and walked away with the food.

Atmosphere: 1

Food: 1

Service: 1

Tim Torrence

Not a single competent person working here. Whoever owns this franchise should lose it.

Atmosphere: 1

Food: 1

Service: 1

Olive .:

I went into the lobby and was greeted with nasty looks and rudeness. Apparently the lobby isn’t open for service. Okay? Then put a damn sign on the door. Or lock the damn doors. Rude as hell to me because y’all neglected to let the public know it’s not open. Bye! Won’t be coming back.

Atmosphere: 1

Service: 1

Veronica Vaughn

Went through the drive through to pick up an Uber order around 11pm. I was told I had to go back around and wait in line again for the second order because they were "slammed" and only had 3 workers inside. I pulled around and waited again but once I got to the window the second time I was told it would be at least another 15 minutes and I would have to pull up to wait again because there were "paying" customers behind me because somehow their food was ready but mine wouldn't be done for at least 15 more minutes. When I told her I was a paying customer too and I shouldn't have to go around a third time that I was just doing my job just like her she told me I had to leave and she would call the police which she did!Completely unprofessional and so rude!

Atmosphere: 1

Service: 1

Peter Pate

I paid for 4 bacon egg and cheese croissants, 2 sausage egg and cheese croissants and a small hash brown. I was buying this for my employees for breakfast.It was missing 2 bacon egg and cheese croissants. This was me giving this Burger King another chance after the last time I ordered a large order(I had a few people over to help me clear out my moms house) I was yelled at by the manager(assumption) for making such a large order at the drive thru and should go inside next time. Also that time they closed breakfast at 10:10am. How am I supposed to know these things. It's not posted if you spent $75 in the drive through you had to order inside. I didn't know they stop cooking eggs at 10am and put the egg cooker away and I was told that they couldn't cook anymore hashes because they were busy cooking lunch. I'm done going to not just this location but the entire brand. I will pay the $35 fee for the stop payment for this on the principle.

Atmosphere: 1

Food: 1

Service: 1

dreadmon4u2

Always has a knack of giving you what you want and need along with good customer service!

Atmosphere: 4

Food: 4

Service: 5

d. f.x.

Soda pop system had no ice. Warm drinks. Customer in dining room sleeping. Another customer carried his own food and drinks in with him and sat there and ate. Dining room dirty and staff not wearing hairnets or hats in some cases.

Atmosphere: 1

Food: 2

Service: 2

James Murtha

Ice cold food. Food just thrown in the bag,not much effort put into wrapping the food. And there was an onion ring in with my French Fries. Used to be a good place. Not no more.

Atmosphere: 1

Food: 1

Service: 1

Anthony Nash

Would be nice to open at 6am

Steve Rodgers

Always rude, conveniently out of breakfast items every time I go, do better.

Atmosphere: 1

Food: 1

Service: 1

Stephanie Dye

Worst location I have ever been too. Came through and order 3 meals for my staff. Fries were old as in a few hours old and dropped back in the oil and heated back up. Chicken looked burnt dried out and looked like jerky. Whopper Jr was dried out. You should actually be ashamed to serve food like that. Do

Food: 1

Service: 1

latoya johnson

This Burger King is the worst.How is the food always cold,grease tastes old and burgers make you sick to your stomach.

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