This Papa John’s has been one of our favorite places to pick up pizza for years. Unfortunately, out of our last dozen orders I can only positively rate one of them as 5 stars while the rest have had some issues. I did order something wrong in one of them which I would like to blame on the app but it was probably my fault so that may have received a4 star but, My last order had a pizza missing. I showed up in time to see one of mine come out of the oven but the other one was no where to be found. The staff did apologize but it took them 25 minutes to finally remake my second pizza while my first one got cold. There was no offer of a discount or future coupon for the mistake other than the apology. At the very least, they should have remade both pizzas so that they would be fresh. About a year ago I had a similar issue although that time they at least offered me a 2lt of pop for my time. I’m not sure what has changed but the issues of poorly made pizza or missing orders or toppings has made me reluctant to continue using this location. I always use the app to order so I’ve been able to confirm that I ordered everything correctly which I will admit i have done before.
Atmosphere: 3
Food: 4
Service: 1
Dawn Davis
The last three orders all have had missing items from those order’s that have been paid for. Shame on them, it’s about time corporate gets a call.
Service: 1
Duane Edwards
The guys and girls that work inside the store are awesome I hate calling and getting the call center I really miss the old days when you call and actually speak to someone in the store the workers inside the store are always polite and friendly
Rocky M
have never wrote a review on google before tonight but I am because I’m a little frustrated. I have mixed thoughts about the service. A few months back for whatever reason I started to really want bone in buffalo wings often. After trying all the wings in Louisville I came to the conclusion I liked Papa John’s wings and service the best. It’s always delivered fast and still is actually so I can’t complain there. Another thing I’d like to point out is I don’t like the automated system or whatever that is when you call. It’s an Asian woman’s voice and she has a hard time understanding things so I always chose the option 5 and talk to someone In the restaurant directly. Most of the time it has been Mike that answers and I can’t say anything but good things about his service when I call. In fact on 4 or 5 occasions I have asked the delivery driver to give him a five dollar tip for me (outside of the drivers tip of course). About every three orders I make sure I tip 90 percent because I love that their fast and I love that they always made sure I have my napkins and ranch which I always make sure I ask for those things. When I call they actually refer to me as the wing napkin guy. I tip big often because of that service. Last few times zero napkins, no ranch and the food was not as good as usual. Skimpier wings which nice meaty wings was part of the reason I preferred Papa John’s outside of the service. Last week I ordered again there was no napkins and no ranch. I tipped 95 percent and asked for five to be given to Mike again thinking the next time they’ll make sure I’m taken care of. Tonight my driver brought me one single napkin along with my order so I put most of the money back in my pocket and gave him a $5 dollar tip instead of 90 again. So after this I think my couple times a week orders will be given to a different restaurant that cares enough about good paying customers
Atmosphere: 3
Food: 4
Service: 2
Robert McKinney
Ive been an everyday customer for last 3 years, it’s been terrible, food expired, cigarettes all through the store, bad service, bad management, maintenance, staff, JUST
Atmosphere: 1
Food: 1
Service: 1
Michael
Thank you to Malachi he is an outstanding employee that deserves recognition for his above and beyond the call to serve the good people of Louisville. Malachi has exceptional people skills and very well-rounded as a Young Man to give people great service. I keep coming back to that store because Malachi works there I am very grateful to see a young man happy about his work and there for the customers he is really there for us thank you so much for your great attitude and positive vibrations we appreciate you in the city and we need more people like you thank you thank you MalachiKid-friendliness: They are great people there such good service.... Thanks Malachi.
I ordered the pizza at 11:00 PM. And went there to pick up at 11:30. They were supposed to open till 12:00, however, by the time I got there they were closed. Very disappointed and unprofessional service.
Michael Craig
Exactly the quality experience you'd expect from a good pizza shop!
Atmosphere: 5
Food: 5
Service: 5
Michelle Howe
Staff when I called in to make sure that my order was correct was rude. Disrespectful very mouthy Said what I was on the phone that he was not dealing with an attitude when I made my order online through the app. I ordered my pizza correctly and they're the ones that messed it
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Knots
Google user
Staff when I called in to make sure that my order was correct was rude. Disrespectful very mouthy Said what I was on the phone that he was not dealing with an attitude when I made my order online through the app. I ordered my pizza correctly and they're the ones that messed it up
Pizza was good you could tell the wings were frozen
Food: 4
joshua puckett
I went over there to get a pizza was asked what I was paying with told them card then it asked if I wanted to tip I said no it's only a $10 small pizza one employee looked at another employee with a weird look so therefore I did not eat the $10 pizza I did not trust
Atmosphere: 1
Food: 1
Service: 1
Tyler Mayle (Hillbilly)
Unprofessional delivery, delivery person opened my door without consent. Management shrugged off our complaint. Want good pizza and service? PICK SOMEWHERE
Atmosphere: 1
Food: 4
Service: 1
Tyler Mayle
Delivery driver opened my door without my consent. Didn’t even apologize or acknowledge he did anything wrong. Haven’t heard back from any management from this incident and even have video footage.
Cameron Diener
This is the best pizza place In Louisville the workers are so nice Ik a couple them From high school and they gave me free food since I am the king of Louisville aka the popular kid in town so they always give me free food and the food is really good always fresh 10/10
This Papa John’s has been one of our favorite places to pick up pizza for years. Unfortunately, out of our last dozen orders I can only positively rate one of them as 5 stars while the rest have had some issues. I did order something wrong in one of them which I would like to blame on the app but it was probably my fault so that may have received a4 star but, My last order had a pizza missing. I showed up in time to see one of mine come out of the oven but the other one was no where to be found. The staff did apologize but it took them 25 minutes to finally remake my second pizza while my first one got cold. There was no offer of a discount or future coupon for the mistake other than the apology. At the very least, they should have remade both pizzas so that they would be fresh. About a year ago I had a similar issue although that time they at least offered me a 2lt of pop for my time. I’m not sure what has changed but the issues of poorly made pizza or missing orders or toppings has made me reluctant to continue using this location. I always use the app to order so I’ve been able to confirm that I ordered everything correctly which I will admit i have done before.
Atmosphere: 3
Food: 4
Service: 1
The last three orders all have had missing items from those order’s that have been paid for. Shame on them, it’s about time corporate gets a call.
Service: 1
The guys and girls that work inside the store are awesome I hate calling and getting the call center I really miss the old days when you call and actually speak to someone in the store the workers inside the store are always polite and friendly
have never wrote a review on google before tonight but I am because I’m a little frustrated. I have mixed thoughts about the service. A few months back for whatever reason I started to really want bone in buffalo wings often. After trying all the wings in Louisville I came to the conclusion I liked Papa John’s wings and service the best. It’s always delivered fast and still is actually so I can’t complain there. Another thing I’d like to point out is I don’t like the automated system or whatever that is when you call. It’s an Asian woman’s voice and she has a hard time understanding things so I always chose the option 5 and talk to someone In the restaurant directly. Most of the time it has been Mike that answers and I can’t say anything but good things about his service when I call. In fact on 4 or 5 occasions I have asked the delivery driver to give him a five dollar tip for me (outside of the drivers tip of course). About every three orders I make sure I tip 90 percent because I love that their fast and I love that they always made sure I have my napkins and ranch which I always make sure I ask for those things. When I call they actually refer to me as the wing napkin guy. I tip big often because of that service. Last few times zero napkins, no ranch and the food was not as good as usual. Skimpier wings which nice meaty wings was part of the reason I preferred Papa John’s outside of the service. Last week I ordered again there was no napkins and no ranch. I tipped 95 percent and asked for five to be given to Mike again thinking the next time they’ll make sure I’m taken care of. Tonight my driver brought me one single napkin along with my order so I put most of the money back in my pocket and gave him a $5 dollar tip instead of 90 again. So after this I think my couple times a week orders will be given to a different restaurant that cares enough about good paying customers
Atmosphere: 3
Food: 4
Service: 2
Ive been an everyday customer for last 3 years, it’s been terrible, food expired, cigarettes all through the store, bad service, bad management, maintenance, staff, JUST
Atmosphere: 1
Food: 1
Service: 1
Thank you to Malachi he is an outstanding employee that deserves recognition for his above and beyond the call to serve the good people of Louisville. Malachi has exceptional people skills and very well-rounded as a Young Man to give people great service. I keep coming back to that store because Malachi works there I am very grateful to see a young man happy about his work and there for the customers he is really there for us thank you so much for your great attitude and positive vibrations we appreciate you in the city and we need more people like you thank you thank you MalachiKid-friendliness: They are great people there such good service.... Thanks Malachi.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Buffalo Wings 8, Papa's Wings
I ordered the pizza at 11:00 PM. And went there to pick up at 11:30. They were supposed to open till 12:00, however, by the time I got there they were closed. Very disappointed and unprofessional service.
Exactly the quality experience you'd expect from a good pizza shop!
Atmosphere: 5
Food: 5
Service: 5
Staff when I called in to make sure that my order was correct was rude. Disrespectful very mouthy Said what I was on the phone that he was not dealing with an attitude when I made my order online through the app. I ordered my pizza correctly and they're the ones that messed it
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Knots
Staff when I called in to make sure that my order was correct was rude. Disrespectful very mouthy Said what I was on the phone that he was not dealing with an attitude when I made my order online through the app. I ordered my pizza correctly and they're the ones that messed it up
Restaurantji Recommends
Pizza was good you could tell the wings were frozen
Food: 4
I went over there to get a pizza was asked what I was paying with told them card then it asked if I wanted to tip I said no it's only a $10 small pizza one employee looked at another employee with a weird look so therefore I did not eat the $10 pizza I did not trust
Atmosphere: 1
Food: 1
Service: 1
Unprofessional delivery, delivery person opened my door without consent. Management shrugged off our complaint. Want good pizza and service? PICK SOMEWHERE
Atmosphere: 1
Food: 4
Service: 1
Delivery driver opened my door without my consent. Didn’t even apologize or acknowledge he did anything wrong. Haven’t heard back from any management from this incident and even have video footage.
This is the best pizza place In Louisville the workers are so nice Ik a couple them From high school and they gave me free food since I am the king of Louisville aka the popular kid in town so they always give me free food and the food is really good always fresh 10/10
Atmosphere: 5
Food: 5
Service: 5