Papa Johns Pizza

508 W Main St, Louisville
(330) 871-2327

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Recent Reviews

I gave five stars because the product is always the same as any other Papa John's. HOWEVER, their customer service is above average. Few instances have resulted in incorrect orders. For my time they were prompt to give a discount or help in other ways with food. We all make mistakes, how you fix it, is what matters and they have proven to me they want to continue to earn my business.
No care for customer service. If someone orders there food on the app with a promise time, where you know you won't be able to deliver on, please call them and inform them that it's going to be later. Don't allow your customer to get frustrated that there food is over 45 mins late from the promise time. Also when you have a frustrated customer don't just give them excuses. Apologize and try to understand why they are frustrated and how to help or make things...
The guys and girls that work inside the store are awesome I hate calling and getting the call center I really miss the old days when you call and actually speak to someone in the store the workers inside the store are always polite and friendly

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