about the only thing good about the giant eagle in Legacy Village is the state liquor store. Also, the bulk of the cashiers are sweet people and they have some nice people working the aisles like the lady who collects for curbside pick up. Their prices are all too high on everything and their produce department really stinks. Half the time they don't even have prices marked on things and you have to walk a half a mile to get a plastic bag for your grapes. They have a monopoly of some kind in this area on grocery stores, and I think it's very sad. I came back to Ohio from California where they have a lot of competition.
Hannah G.
Terrible curbside service. I put in a curbside order to be picked today. The first red flag was my shopper never sent any messages that they were going to pick my order. I got the notification they give as a reminder that your order will be ready. Key word will. When I go there I was told that my order was not picked. I asked to speak to someone to resolve the issue and she never called me. If your customer chooses a service to save them time on shopping, maybe make sure that customer gets their order. And if they don't respond in a timely fashion.
Virtue H.
The guy running the register messed up the order in front of me and then mine and didn't even try to fix it. Just sent us off to customer service. He probably wouldn't have screwed up if he wasn't constantly checking the clock for how much time he had left in his shift and muttering under his breath. You had 15 minutes left in your shift, bro. Don't quit before you cross the finish line. Btw - his f*** up caused my card to be overdrawn so it wasn't just a small f*** up. Super annoyed. Avoid the "gamer" type looking cashier at this location for your own sake. I'm giving the store a 3 star review bc the store is fine and has decent options but they apparently need more work in training their employees.
Rachel K.
We stopped in to see if there were some fun snacks to grab while we were staying at the hotel next door in Legacy Village. I remembered that they had a pretty good bakery section and when I was younger we used to pick up slices of Cheesecake Factory desserts here along with candy.We probably spent twenty minutes looking around and were surprised by some of the regional items we found. The grocery store was also clean and well stocked and we were able to navigate it easily and find the sections we were looking for.
Andy A.
The customer service there is terrible. The place is run by kids and you can tell they really don't want to be there. We are sort of an interruption to their day.
Debra V.
Very nice store. The layout is similar to other Giant Eagles, but it seems larger than most. Flowers, produce and prepared cold and hot foods are where you walk in. Other items are in the aisles throughout the store. Pharmacy is way down on the right where the restrooms are. Checkout lady was nice. Only paper bags were available, so bringing in your own bags is encouraged.
Sandra S.
Spent money using healthy food card and could not even get a bag. But was told if I didn't use the $1.55 in cash that I paid, I could have gotten a free bag. After all it was meat. Could not get a manager to the phone Ridiculous.
Robyn N.
I am pet sitting people in this area and giant eagle is a convenient grocery to frequent. The legacy village giant eagle has been the freshest I have ever had. We live in chagrin falls and will absolutely go to this location every grocery stop
Barb Lotz
Been waiting over an hour for Curbside Express
Andy M.
BUYER BEWARE: This store fraudulently lists incorrect per pound prices on some meat products and refuses to honor the clearly listed prices when asked. Specifically they list a specific price per pound on the sticker but calculate the total cost with a higher price per pound. This is easy to catch if you have decent arithmetic skills, but could easily dupe a rushed or less math-savvy shopper. Note that this is not an issue of needing an Advantage Card to get the listed price, as the error is with the math on the price sticker itself.
For all of the getgo gas points I earn, this pharmacy owes me more for all of the additional, redundant and unnecessary trips I have had to make up here due to their incompetence.
ER G.
So thankful for a customer and the customer service staff at this Giant Eagle. Awhile back I had inadvertently left my wallet and an honest customer returned it and the employees got in contact with me immediately. I was so grateful. Besides for this, when I've come early in the morning, more often than not I am warmly greeted and that goes a long way. Whenever I've had questions, the employees are super friendly and eager to help. This is much appreciated.
Nefeterri W.
The way this location has adapted to the COVID climate is remarkable. They are still diligently disinfecting carts as they come in and making sure patrons only get clean ones. The floor markings and one way directional aisles are a great effort. I've been in a few times when the siren sounds and a message plays from the speakers announcing to all cashiers that it is time to disinfect their area. They go all out as well and leave no stone unturned. Makes me feel safe and like they care. They even have self scanners now for a scan as you shop contactless experience. Recently I tried out the curbside pickup service and it is stellar. I never pegged myself a curbside shopper and imagined horror stories from letting someone shop for me. I couldn't have been more wrong. Your personal shopper also texts you as they shop in case there are any last minute additions or substitutions necessary. Bravo to this location and all of their efforts!
Anthony G.
This Giant Eagle location seems to be doing a great job of taking precautions in the store that were impressive. Walking in they were cleaning carts for people and they have one door to enter/one to exit. While we were there we heard an overhead announcement that announced a reminder about social distancing, masks, and limiting number of shoppers. That same message also reminded staff to hand sanitize and wipe down areas. Something so simple had such big impact on shoppers and employers. Nice to see employees wiping down handles on doors in frozen foods and other areas. They deserve to be noticed for their efforts.
Annette M.
My first curbside pick up I was excited. Received a couple of text messages. Order was being filled Order was complete. Hit this link when you're on your way. Two minutes later. Got a call that the majority of my order was not available. Did I still want the rest of the order. My order was placed A day and a half ago. There was three hours between the order was being filled until it was complete and ready for pick up. You mean they did not know that they did not have the major part of my order pick up unacceptable. I won't be doing that again.
about the only thing good about the giant eagle in Legacy Village is the state liquor store. Also, the bulk of the cashiers are sweet people and they have some nice people working the aisles like the lady who collects for curbside pick up. Their prices are all too high on everything and their produce department really stinks. Half the time they don't even have prices marked on things and you have to walk a half a mile to get a plastic bag for your grapes. They have a monopoly of some kind in this area on grocery stores, and I think it's very sad. I came back to Ohio from California where they have a lot of competition.
Terrible curbside service. I put in a curbside order to be picked today. The first red flag was my shopper never sent any messages that they were going to pick my order. I got the notification they give as a reminder that your order will be ready. Key word will. When I go there I was told that my order was not picked. I asked to speak to someone to resolve the issue and she never called me. If your customer chooses a service to save them time on shopping, maybe make sure that customer gets their order. And if they don't respond in a timely fashion.
The guy running the register messed up the order in front of me and then mine and didn't even try to fix it. Just sent us off to customer service. He probably wouldn't have screwed up if he wasn't constantly checking the clock for how much time he had left in his shift and muttering under his breath. You had 15 minutes left in your shift, bro. Don't quit before you cross the finish line. Btw - his f*** up caused my card to be overdrawn so it wasn't just a small f*** up. Super annoyed. Avoid the "gamer" type looking cashier at this location for your own sake. I'm giving the store a 3 star review bc the store is fine and has decent options but they apparently need more work in training their employees.
We stopped in to see if there were some fun snacks to grab while we were staying at the hotel next door in Legacy Village. I remembered that they had a pretty good bakery section and when I was younger we used to pick up slices of Cheesecake Factory desserts here along with candy.We probably spent twenty minutes looking around and were surprised by some of the regional items we found. The grocery store was also clean and well stocked and we were able to navigate it easily and find the sections we were looking for.
The customer service there is terrible. The place is run by kids and you can tell they really don't want to be there. We are sort of an interruption to their day.
Very nice store. The layout is similar to other Giant Eagles, but it seems larger than most. Flowers, produce and prepared cold and hot foods are where you walk in. Other items are in the aisles throughout the store. Pharmacy is way down on the right where the restrooms are. Checkout lady was nice. Only paper bags were available, so bringing in your own bags is encouraged.
Spent money using healthy food card and could not even get a bag. But was told if I didn't use the $1.55 in cash that I paid, I could have gotten a free bag. After all it was meat. Could not get a manager to the phone Ridiculous.
I am pet sitting people in this area and giant eagle is a convenient grocery to frequent. The legacy village giant eagle has been the freshest I have ever had. We live in chagrin falls and will absolutely go to this location every grocery stop
Been waiting over an hour for Curbside Express
BUYER BEWARE: This store fraudulently lists incorrect per pound prices on some meat products and refuses to honor the clearly listed prices when asked. Specifically they list a specific price per pound on the sticker but calculate the total cost with a higher price per pound. This is easy to catch if you have decent arithmetic skills, but could easily dupe a rushed or less math-savvy shopper. Note that this is not an issue of needing an Advantage Card to get the listed price, as the error is with the math on the price sticker itself.
Restaurantji Recommends
For all of the getgo gas points I earn, this pharmacy owes me more for all of the additional, redundant and unnecessary trips I have had to make up here due to their incompetence.
So thankful for a customer and the customer service staff at this Giant Eagle. Awhile back I had inadvertently left my wallet and an honest customer returned it and the employees got in contact with me immediately. I was so grateful. Besides for this, when I've come early in the morning, more often than not I am warmly greeted and that goes a long way. Whenever I've had questions, the employees are super friendly and eager to help. This is much appreciated.
The way this location has adapted to the COVID climate is remarkable. They are still diligently disinfecting carts as they come in and making sure patrons only get clean ones. The floor markings and one way directional aisles are a great effort. I've been in a few times when the siren sounds and a message plays from the speakers announcing to all cashiers that it is time to disinfect their area. They go all out as well and leave no stone unturned. Makes me feel safe and like they care. They even have self scanners now for a scan as you shop contactless experience. Recently I tried out the curbside pickup service and it is stellar. I never pegged myself a curbside shopper and imagined horror stories from letting someone shop for me. I couldn't have been more wrong. Your personal shopper also texts you as they shop in case there are any last minute additions or substitutions necessary. Bravo to this location and all of their efforts!
This Giant Eagle location seems to be doing a great job of taking precautions in the store that were impressive. Walking in they were cleaning carts for people and they have one door to enter/one to exit. While we were there we heard an overhead announcement that announced a reminder about social distancing, masks, and limiting number of shoppers. That same message also reminded staff to hand sanitize and wipe down areas. Something so simple had such big impact on shoppers and employers. Nice to see employees wiping down handles on doors in frozen foods and other areas. They deserve to be noticed for their efforts.
My first curbside pick up I was excited. Received a couple of text messages. Order was being filled Order was complete. Hit this link when you're on your way. Two minutes later. Got a call that the majority of my order was not available. Did I still want the rest of the order. My order was placed A day and a half ago. There was three hours between the order was being filled until it was complete and ready for pick up. You mean they did not know that they did not have the major part of my order pick up unacceptable. I won't be doing that again.