The Cheesecake Factory

24265 Cedar Rd, Lyndhurst
(216) 691-3387

Recent Reviews

MRS. Cammon

Just left the restaurant, our Server Briana was nice but busy, in our area people who sat down after ate dinner before us . When our food did arrive my husband had 2 diffrent noodles , his fettucini noodles was stuck together and hard . he paid extra for chicken and only had 4 pieces . My Louisiana pasta chicken tasted like it was dried out siting under a lamp and my food was room temp no steam what so ever i needed a microwave so i finished it at home. After we paying our bill I did show the server the hard noodles stuck together she collected the plate . Because It wasnt about not wanting to pay, it was just horrible food for a 83 dollar bill i expected for us to be able to eat at the table .

Atmosphere: 5

Food: 1

Service: 5

Thalia Wilson

Over priced. Peach Bellinis did not disappoint!!

Atmosphere: 3

Food: 4

Service: 3

Melinda Green

The only complaint is: even when you have a reservation we waited more than an hour. We were even asked to be there sooner only to sit and wait...

Atmosphere: 5

Food: 5

Service: 5

Ross Desimone

Great food and service

Atmosphere: 5

Food: 5

Service: 5

Angela Haynes

Steak not worth the 38.00. Described as a Tbone. It had no bone and was paper thin. It taste good, but the product didn't match the price. Demetrius was our waiter. I hope I'm giving the correct name. He was great.

Atmosphere: 5

Food: 1

Service: 5

This Dark Place

Food is always pretty good. I love the orange chicken and the Parmesan crusted chicken. The cheesecake is always amazing as well

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Mashed Potatoes, Parmesan-Herb Crusted Chicken, Strawberry Cheesecake

Fernando Bueno

The food is good but not excellent, the atmosphere is very pleasant, the same goes for the service

Atmosphere: 5

Food: 4

Service: 5

Frank Schwarz

Not sure what happened to good service, but it seems to be in short supply here

Atmosphere: 2

Food: 3

Service: 2

robin mcgrady

The service was excellent. Drinks were divine. Food, excellent .

Atmosphere: 5

Food: 5

Service: 5

Hippie Jessie

The bathrooms were so disgusting. Feces and toilet paper everywhere. Overflowing trash cans. It was so dirty.

terry childs

Fast and very respectable establishment.Clean and delicious.Crowd be crazy at times but it's worth the wait!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fettuccine Alfredo, Mac and Cheese, Red Velvet Cheesecake

Umair Qureshi

Ordered online. Went to pick it up. As soon as I parked, the person came to my car and asked for my name and he brought back the order to my car. I loved it. I did not even have to leave my car. This is awesome. Thank You!

Atmosphere: 5

Food: 5

Service: 5

Renee Mullins

Dontae and Teddy took really good care of our large dinner party. We were celebrating a birthday. They were polite and accommodating. Really good service ?

Atmosphere: 4

Food: 5

Service: 5

Nour Safi

The waitress was very nice and attentive, service and food were good, but the way we were treated in the beginning by the manager was not. I called earlier in the day and asked to reserve for a big party and was told that they cannot do reservations for a party greater than 6 people, but that once we get there they can accommodate for larger parties, depending on how busy the restaurant is.I went ahead and made a reservation for 6 people. Our reservation was at 4pm - my dad and I got there at 3:30. We let the staff know that we will have more people joining us at 4pm, and the kind hostess called the manager to let her know. We were told we were not allowed to sit at the table until all party members were present. The manager told us we could leave until everyone arrived. After leaving and coming back around 4, the manager said they’ll only hold the table for five minutes, then we’d have to put our name back down and wait again for a new table to be ready. Even though our table was ready, we ended up having to sit and wait for 15-20 mins until everyone arrived. It was especially frustrating to see my dad, who is an older man and had just come back from a doctor’s appointment, being disrespected by the manager whose name I don’t know and waiting to sit at a table for almost an hour. I would truly understand if the restaurant was super busy and you were trying to serve and fill as many tables as possible, but there were empty tables everywhere. I would also understand if this is just restaurant policy, however that does not mean you have to be rude to your guests. It ruined our mood for what was supposed to be a special occasion. I thought by reserving a table, we would hopefully make the staff’s job a little easier by giving them ample time to set up, but I guess not. Next time I will not go through the trouble. I’m not typically one to write reviews, but yesterday’s experience warrants one.

Atmosphere: 2

Food: 4

Service: 3

David Levering

Good food with large portions. A bit on the pricy side. $5 for ice tea and the chicken sandwich, while very good, it was just under $20.

Atmosphere: 3

Food: 5

Service: 5

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