Burger King

$ • Burgers, Fast Food

Menu Order Online

About Burger King

Burger King in Mayfield Heights offers a mixed experience for customers. The restaurant is always clean, and the staff is friendly. There has been a noticeable improvement in service, with some employees being professional and courteous. Recently, one employee received praise for her pleasant demeanor while taking orders. However, some customers have reported slow service in the drive-thru, with waits of 20-30 minutes even for mobile orders. On occasion, employees may be seen distracted, such as one who brought a bag to a vehicle while looking at her phone.

Despite these issues, the food quality remains a bright spot. Customers have praised the freshness and presentation of items like the Whopper and fries. The cooks and service members have received commendations for their efforts. Management takes drive-thru wait times seriously, and the store is regularly stocked, although there have been instances where employees did not appear to be in proper work attire. Overall, while there are areas for improvement, many customers still find the food delicious and well-prepared, with some even suggesting menu additions like cheesy tots.