The worst managed location. Joni the female manager should be fired. lazy and purposefully making people wait in long lines. Get on a register and do something rather than make excuses why your store is so slow at serving customers! Saying you have someone leaving in 10 minutes, you could have gotten your line down in 5! The owner would not be happy to see business walk away because of your poor attitude and management!
J S
I'm saying, it was 30 whole ass dollars for 2 orders of pretzel nuggets, cheese and drinks. The pretzels weren't even fresh and were cold and hard. DON'T even bother stopping here.
Atmosphere: 2
Food: 1
Service: 2
T Co
Stood in line for over 20mins just for them to tell me “no almond pretzels and none coming up, no cream cheese, no napkins.” And poor customer service. Waste of time.
Shannon Moore
We would always get these at the mall nowadays After Dairy queen, Chick fil a, and Subway Had been closed.
Food: 5
Recommended dishes: Original, Cinnamon Sugar Pretzel Nuggets Bucket, Mini Pretzel Dogs, Pretzel Nugget Bucket Snack Pack, Original Pretzel Dog
Lorena Vega
I loved everything about my experience at this Auntie Anne’s. The guy with the big eyes took my order and was very polite I will be back soon!
Atmosphere: 5
Food: 5
Service: 5
Lanyce M.
They move so slow every visit! I don't understand how I end up in line 15 -20 minutes with 6 people in front of me. Beachwood mall and Strongsville mall move so fast with less people working behind the counter.
Atmosphere: 1
Service: 1
Marti
I came here just to get a lemonade, the 2 employees were making pretzels, so I patiently waited for them to finish up & take care of me. They were laughing and working & didn't even acknowledge me standing at the register. Someone could have said, "be right with you" or "we're closed for the day" ANYTHING. After five minutes of being ignored I just walked away & went else where. Their customer service is never great but never this bad.
Recommended dishes: Original Pretzel
Susan Ludwick
Pretzels are good, but the employees are always so rude and talking about bleeding and falling down the stairs is not what you want to hear with young kids around!!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Original Pretzel
Phillip J Mononen
No regular pretzels ready, ha e to get nuggets... over priced dough.
Atmosphere: 1
Food: 2
Service: 1
Catherine O
Been here 3 times now and still no salted pretzels! Waited in a long line for nothing.
Been here 3 times now and still no salted pretzels! Waited in a long line for nothing.
Atmosphere: 1
Food: 1
Service: 1
Jacob Alley
The manager named Amber was making rude comments about my size, comparing me to an overfed piglet, she also mentioned that I have a similar face structure to said
Atmosphere: 1
Food: 5
Service: 1
Mary H
Great pretzels and nice staff!
Paula W
Pretzel was burnt. Do not understand how they can charge 5.29 for this garbage. I am very disappointed
Bonnie Smith
Love the original pretzel. I went there to get my birthday pretzel but was told my coupon expired. It was still my birthday month so I was very disappointed.
The worst managed location. Joni the female manager should be fired. lazy and purposefully making people wait in long lines. Get on a register and do something rather than make excuses why your store is so slow at serving customers! Saying you have someone leaving in 10 minutes, you could have gotten your line down in 5! The owner would not be happy to see business walk away because of your poor attitude and management!
I'm saying, it was 30 whole ass dollars for 2 orders of pretzel nuggets, cheese and drinks. The pretzels weren't even fresh and were cold and hard. DON'T even bother stopping here.
Atmosphere: 2
Food: 1
Service: 2
Stood in line for over 20mins just for them to tell me “no almond pretzels and none coming up, no cream cheese, no napkins.” And poor customer service. Waste of time.
We would always get these at the mall nowadays After Dairy queen, Chick fil a, and Subway Had been closed.
Food: 5
Recommended dishes: Original, Cinnamon Sugar Pretzel Nuggets Bucket, Mini Pretzel Dogs, Pretzel Nugget Bucket Snack Pack, Original Pretzel Dog
I loved everything about my experience at this Auntie Anne’s. The guy with the big eyes took my order and was very polite I will be back soon!
Atmosphere: 5
Food: 5
Service: 5
They move so slow every visit! I don't understand how I end up in line 15 -20 minutes with 6 people in front of me. Beachwood mall and Strongsville mall move so fast with less people working behind the counter.
Atmosphere: 1
Service: 1
I came here just to get a lemonade, the 2 employees were making pretzels, so I patiently waited for them to finish up & take care of me. They were laughing and working & didn't even acknowledge me standing at the register. Someone could have said, "be right with you" or "we're closed for the day" ANYTHING. After five minutes of being ignored I just walked away & went else where. Their customer service is never great but never this bad.
Recommended dishes: Original Pretzel
Pretzels are good, but the employees are always so rude and talking about bleeding and falling down the stairs is not what you want to hear with young kids around!!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Original Pretzel
No regular pretzels ready, ha e to get nuggets... over priced dough.
Atmosphere: 1
Food: 2
Service: 1
Been here 3 times now and still no salted pretzels! Waited in a long line for nothing.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Been here 3 times now and still no salted pretzels! Waited in a long line for nothing.
Atmosphere: 1
Food: 1
Service: 1
The manager named Amber was making rude comments about my size, comparing me to an overfed piglet, she also mentioned that I have a similar face structure to said
Atmosphere: 1
Food: 5
Service: 1
Great pretzels and nice staff!
Pretzel was burnt. Do not understand how they can charge 5.29 for this garbage. I am very disappointed
Love the original pretzel. I went there to get my birthday pretzel but was told my coupon expired. It was still my birthday month so I was very disappointed.
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