Steak 'n Shake

9530 Diamond Centre Dr, Mentor
(440) 639-8734

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Recent Reviews

I was a little skeptical bringing my kiddos here after reading the reviews, but they’ve never been and really wanted the shakes. You do order on kiosk but there is about 4 kiosks and it’s pretty simple to use. The food was great & hot, the employees were great they also had everything out pretty quick. My youngest said “this is the bestest food ever”. Glad they enjoyed our little steak and shake date.
The manager I believe her name is Ashley was absolutely amazing so sweet and professional. She could certainly teach them all a thing or two about customer service! We will definitely be back just because of Ashley's service! Give this girl a raise!
Whenever I'm at the awesome fancy place, sometimes I go inside and use the fabulous computer to order and customize my food. Other times, I just go through the fabulous drive-thru. Today, I went through this super-efficient, super fast drive-thru. Staff is excellent in responding to our order, and the service there, whether in the drive-thru or inside the restaurant, is nothing short of superior. Nothing short of superb. Just like that, the staff wasted zero time at all cooking...

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