Dunkin'

Name: Dunkin'
Address: 4904 State Rte 5, Newton Falls, Ohio, 44444, US
Telephone: (234) 575-1579
Rating: 2.9

Coffee Shops

Hours:
4904 State Rte 5, Newton Falls
(234) 575-1579

About Dunkin'

Dunkin' is a popular spot that offers a variety of drinks and food, but experiences with the staff and service can vary. Many customers appreciate the friendly and helpful attitude of some team members, with one noting a cheerful barista who was patient and took time to help an older customer. The staff's kindness and patience are often highlighted as positive qualities. The location has recently improved with a new parking lot, making visits more convenient.

However, there are frequent issues with order accuracy. Customers report that their orders are often messed up, especially with drinks like almond milk or oatmilk, which are important due to allergies. Mistakes such as getting cream instead of oatmilk are disappointing. Sometimes, orders take a long time to be taken or prepared, and at times, staff seem inattentive or distracted, even when taking mobile orders.

Service quality can be inconsistent. Some customers mention that staff appear young and distracted, with a few ignoring customers or being more focused on drive-thru. There have been specific frustrations about not being able to get pup cups for dogs, despite being willing to pay, due to store policies or miscommunication. Despite these issues, many customers continue to visit because they find the drinks and food generally satisfactory, and they appreciate efforts like the new pavement and welcoming staff at certain times.