9 Best Soup near North Ridgeville

“Idk what happened, but this location has made a wonderful turn around in the last few months regarding their customer service and order accuracy. My family has been going through an extraordinarily difficult time and this Panera has been a lifesaver when it comes to getting non-greasy, somewhat healthy food in a hurry. I wish I got her name, but the young lady who works at the drive thru in the afternoon is the absolute sweetest. She is always polite to my dog and I. I’m so grateful for her kindness, especially with what my family has been through this year. Thank you guys so much for working so hard. I know that Panera isn’t an easy place to work for. Your efforts, accuracy, and kindness mean a lot.“

“best coffee! love coming here instead of large chain coffee shops“

“Been to this location a couple of times within the last let's say 2 months food was great service was pretty good the first time I felt like this last time which was Saturday October 11th when I had brought up the fact that I think that the Dr pepper needed to be changed I was kind of looked at like I was a little bit of a nut job and then was presented with a Dr pepper that tasted just like Dr pepper other than that food is always really good and atmosphere is great“

“On Sunday, May 10, my sister and I decided to go to Olive Garden in Elyria after Sunday service. We've always enjoyed going there. However, this was not a good day. We got there about 3:45 p.m., before rush hour. It was not crowded, we were seated immediately, we put in our orders and then we waited an hour and a half before leaving without eating because our food was never ordered by our waitress. At first she kept telling us it was due to a backlog because of the holiday, Mother's Day, so we were fine and we understood. But, then we realize it was just lies. We asked her to check on our orders multiple times and each time she said they're working on it, even offered us free desserts, a free meal to take home, etc., because we waited so long, but even that didn't come. We found out later that she never put our order into the kitchen. We sat for an hour and a half waiting and listening to her excuses when basically, she was just lying the whole time. There's no way she could have been checking on our orders because the cook would have known he/she didn't have an order for our table and that should have prompted her, I assume, that she forgot to give it to the kitchen, and would have done it at that time. We understood at first when she was saying it was a backup due to it being Mother's Day, but that wasn't the reason, so then we were not happy, because not only were we waiting an hour and a half, we watched people who came after us, even groups of people be seated, get their food and drinks, finished it, and get up to leave and we're still sitting there waiting for our food to come.

So, I found a manager, told her what the problem was and let her know we were ready to leave and we offered to pay for only our drinks. She told us the drinks were on her, so we left and went home.

Normally, I would give this restaurant a 5 star, because the food is good and I'm not saying not to go there. I'm sure this doesn't happen often, this was the first time it happened to us and I've been there several times. So, I'm not writing this review to say don't go to Olive Garden in Elyria, I'm just expressing a concern that maybe they need more workers on a holiday.

I hate writing negative comments because we all make mistakes, and I do not wish anybody to lose their job. But, it wasn't the mistake that upset us, it was the lie. She should have just been honest from the beginning.

Update: Received an email from their administrative offices and then the next day I received a $50 gift certificate to return, which we did, but at a different location. We were shopping in another nearby city and we used the gift certificate during our visit at that location. The food and service was excellent.

Thank you Olive Garden for your prompt response and gift.“

“We recently discovered this restaurant, now it’s one of our favorites…“

“Delicious Food! Very Clean Restaurant! Super friendly people!“

“I used to love this place but it seems Like the ied rice is just bags of frozen rice and peas anymore. Artificial high yellow color to the rice . I only gave it four Stars because the people there truly are nice . Just wish they would go back to making authentic fried rice and chicken on a stick that isn’t rubbery“

“Was in today for lunch and had the best customer service by an older gentleman! Thank you for your kind service sir, you made my day! I hope your manager appreciates your efforts! 😁“

“We came in hoping for breakfast but the menu changed as we were standing in line. I had soup and sandwich and it was great I love the tomato soup My son had two half sandwiches, he could have probably eaten three or four half sandwiches, but he was okay. The kiosk menus were different than the menus behind the counter which when I got in line still had the breakfast menu so we didn't order from the kiosk and while we were waiting in line the menu then changed to match the kiosk and breakfast was closed.“