Customers` Favorites
Customers` Favorites
“We got to this restaurant frequently and the service is always good and the food is usually delicious .
Today (11/25/2025 @ around 7:40 was in the order was placed) we ordered a to go order, and since we had never had an issue until tonight. My daughter gives us our food (we live in Galion) and the wings are way over cooked. When my husband opened his box you could SMELL the burnt.
However, when I called the manager was very nice, understanding and offered me a refund. I declined the refund and requested to have the wings remade and we would bring back the food (minus the 1 my husband attempted to eat. No clue why he tried with the smell, but whatever)
When we got there, this blonde haired lady came out with a to go bag ready for us, she even had them remake our fries.
I gave her our old order and she apologized and was friendly!
To me the staff making it right (remaking the food) was so much better and the best possible customer service option (in my opinion)
I will come back here, not because we love the food (we do) but because the staff was super friendly and willing to acknowledge a mistake made and they made it right by remaking the food.“
Customers` Favorites
“Come here often. The servers are always great and keep our drinks full. The ladies when you walk in aren’t the most welcoming. Food is always hot and comes out quickly. My really only complaint is it always seems dirty tables sticky and floor has trash on it.“
“Hey come see my girl Tara Burgy @ the spot~ Excellent drink prices and great vibe~!! Fun to be had by all!!!!“
Customers` Favorites
“We visited today and everything was absolutely amazing. The wait team was very professional and courteous and worked well together. The food was delicious and the portions were very large for the price. If you’re looking for just an awesome relaxing dining experience we would highly recommend this restaurant.“
Customers` Favorites
““Wonderful food and the ideal spot to experience it.”“
Customers` Favorites
“stopped here on the motorcycle.... good and friendly service. The food was amazing. My husband and I will be back for sure.“
Customers` Favorites
“Lori is an AMAZING waitress we came in with a big group of individuals with special needs and she truly catered to them and all of us!!! She is a one a kind for sure 🥰 Thank you from the bottom of our hearts we need more copy and paste of YOU!“
Customers` Favorites
“I absolutely love this place. I just moved to Mansfield from Columbus for a job and this has quickly become one of my favorite dinner spots. The multiple Applebee’s locations in Columbus (I have tried many as a Cbus native) are HORRIBLE, this location has restored my faith in Applebee’s. I have been here ~5 times now and (knock on wood) the atmosphere, service, and food have all been amazing every time. When you walk in, it is busy but not TOO busy, it literally looks like one of their commercials. People at the bar eating and drinking, everyone at tables smiling and laughing, it is such a nice ambiance. And the place is CLEAN!“
Customers` Favorites
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“Always amazing food and service! And they have this fun robot that carries the food to your table while playing music! It's so cool! 10/10 would recommend!“