Starbucks in Ontario

“Revised Review:
Well, where did we start to go wrong? I don't really understand what's happening to the stores around here. Are they the same management? Do they have a management deficiency? I would have assumed it was a corporte issue but I go to stores all over the eastern USA and they're always on their game. So that leaves me to believe it's a local issue. I don't believe it's a talent issue, but actually im not sure. I truly believe they understaff to bare minimum and when theirs peak times or someone calls off then theirs too few of staff to carry the weight. It's unfortunate really. Companies running bare minimum staffing to keep the expenses low hurts the brand, the customers and the staffing. I get not wanting people to stand around but if you cant project and schedule your busy times nor staff coverage to cover call offs that's on you. This location has such potential to be good. Yet more and more I'm starting to see days between the good where the wait times are ridiculous to pure insane. Drive thrus that wrap around a building generally aren't because they're busy, it's because the amount of time between ordering to sending your food out the window is too long. So what I believe has changed is the management and staffing.

Maybe it's a local mindset.... I look at places like McDonald's who also are failing in the same regard. But mainly local. All they want to do is get you to the food window and pull you forward. But the amount of time between ordering and pickup window is more than enough to have orders ready. Maybe the business models have changed. But the drive through service industry seems to be falling short, mainly around here. The volume of some of the stores I've been to especially in Florida is insane with way less weight time. So I truly do feel its a management failure.

Original Review:
It's nice to have a real sit down Starbucks in Ontario, Finally! They are usually very quick in comparison to the other store. The guy on speaker/window in the mornings lot is very pleasant and helpful. Helps start the day off good when that's your first interaction of the day. They are out of stuff sometimes but that's a Starbucks brand issue nowadays and not just to this store and not very often. Love their hours. It's nice to have them here. Wish the other store was managed and ran as good as this one.....“

“Went through the drive through today. Greeted with the best energy i have ever experienced! The guys name was Jacob and he NEEDS a raise. Genuinely made my day, he was the nicest person i’ve ever met and the coffee was fire, tasted amazing and made exactly how i imagined it!!“