Brown Sugar Thai Cuisine

This was once a go-to place for Thai food. But since covid, the owners seem to have given up. But I am getting ahead of myself.

I had been meaning to visit Brown Sugar for many weeks and finally got the opportunity ... I was in the area, and thought I would pick up some carry-out for dinner. It was 1:35 on a Tuesday afternoon. Their website says they are open from 11:30 AM to 9:30 PM. The sign in their window also says open Tuesdays 11:30 AM to 9:30 PM. However, I found the door locked, and the lights turned off ... clearly not open.

When I got home, I wrote an email to them. I was hoping for an explanation, if not an apology, but I got no reply at all after writing twice. So not only have they lost my respect and my business, but they have earned this negative review.

So here we are ... and, as it turns out, the food reviews have gotten increasingly bad over the past few years. I guess in a way, I'm lucky they were closed, since I didn't waste any money on bad food. Still, the posted hours should be accurate and, if a company doesn't care enough to monitor and reply to emails, then they shouldn't put a "contact us" link on their website ... really two very basic concepts.

I expect this place and their other location in Lakewood (with similarly poor reviews) will be closed by the end of 2025. Based on recent reviews and my own experience, it's obvious the owners have given up and no longer care. Thankfully, there are several other excellent Thai places nearby (I recommended Raan Thai in Fairview Park, but that's another review 😉).

Atmosphere: 1

Service: 1

Bad pad thai

Atmosphere: 2

Food: 2

Service: 3

This is a take out place, but they do allow you to eat inside if you clean up after yourself. The food is pretty solid and the service is decent

Atmosphere: 2

Food: 5

Service: 4

Recommended dishes: Pad Thai, Crab Rangoon

Don't think I'll return. Ordered take out. Food was done quickly, but other than Pad Thai, the other dishes we ordered were just ok, like barely passed type of ok. There are better Thai places around.

Atmosphere: 4

Food: 3

Service: 4

This place used to be so good. Now the salmon pieces are bad, they give you the stem parts of broccoli, the vegetables are not as good as before.

Do not waste your money here. The food is absolutely horrid and the service is worse. I got fried rice and it came as a pile of mush, not fried, unseasoned. I fried and seasoned it when I got home but it didn't help much since the rice consistency just couldn't be saved. The workers act as if you're an inconvenience for simply existing. Not sure how they're still in business...

Ordered Country Pad Thai and I wouldn’t come back here. Food was edible but drenched in a sauce that does not taste like pad Thai to me. Regardless, it did not taste good. Banana blossom, Thai kitchen and Lotus Thai all have much better pad Thai. Gave this 2 stars because it’s edible

Atmosphere: 2

Food: 2

Service: 2

Some of the worst Thai food I’ve ever had. I was warned about going to this place but I was starving and it’s right across the street from me office. I felt sick almost halfway thru my pad Thai.. couldn’t even finish it. My body was telling me “something not right with this food”

Atmosphere: 3

Food: 1

Service: 2

Food was good. Yet I ordered pad Thai with shrimp. For 15 bucks I got 4 shrimp. You need to give a little more for 15 bucks.

I suppose I should have read the reviews prior to ordering. We had not eaten here in a while, but Thai sounded good and the last time we enjoyed ourselves. I ordered the Drunken noodles, I told my wife to get medium spicy so they wouldn't be too spicy for her... no spice at all, I mean not even any pepper. I keep a lot of hot sauce on hand at home so I was able to make do at home, but this is part of the reason I wanted thai food was for the spice. Not sure I would have gone back, but given the last several reviews I wonder if something has recently happened to the management of this place. It seriously used to be pretty good.

Atmosphere: 3

Food: 3

Service: 4

Mediocre food. Terrible service. Messy dining room. Twilight zone dining

Atmosphere: 1

Food: 1

Service: 1

Went today for lunch. Went a couple of years ago and it was descent. Today, it was horrible. Food was terrible and the girl who helped us was so rude. Everything was served in to-go containers. Signs on the tables read that we had to “clean up after ourselves”. We went to leave and the girl at counter started shouting at me to come back and “clean my mess”. She followed me to the door and called the kitchen staff for backup. Very bizarre experience. The ironic part was they expected us to “clean up or mess” and the place was dirty and stacked with boxes in the dining area.FYI, this is the first time I have given a restaurant a review. Don’t recommend it. Regret leaving a tip.

Atmosphere: 1

Food: 1

Service: 1

Thai tea made from a powder, not brewed. Not worth the cost, wouldn’t purchase again. I didn’t expect that from an actual Thai restaurant. And you’re only getting about 10oz since they usually load the cup with ice.

Atmosphere: 4

Service: 4

Came here with my daughter and husband for lunch. I had gotten takeout from here a few years ago and the food was really good. When I went this time everything was terrible! The girl in the front was so rude, we wanted to dine in and were told we could however everything would be served in to go containers and we had to clean up after ourselves but we were already planning to dine in so we sat down, decided what to order, then we had to go up front, order, pay, then pick a table. The same girl brought the food to the table but didn't say a word, we all thanked her every time she brought something but she still never said a word, she just put everything on the table and walked away! The wonton soup was mostly just leafy greens and carrots with only 2 wontons and the whole thing was basically flavorless. The drunken noodles again has no flavor and the texture was disgusting and mushy. My husband and I both got the country style pad thai, it was supposed to be the spicy version of the dish however it was actually sweet and not much else flavor wise but somehow tasted like seafood even I got chicken and he got pork!I spent $35 on 2 pad Thai, 1 order of pot stickers and 1 can of soda and it's was the biggest waste of money ever! We will never be back, please save your money everything was terrible!

Atmosphere: 1

Food: 1

Service: 1

Horrible experience. Got 3 dishes, looks dull n no flavor barely any proteins. Worker got an attitude ?. Seems like each visit it keeps getting worst! This isnt even thai anymore. Color is not there just very disappointed. Never will I be back Horrible just Horrible!!

Atmosphere: 1

Food: 1

Service: 1