BIGGBY COFFEE
20609 Fairmount Blvd, Shaker Heights
(216) 331-4118
Customers' Favorites
Sausage Bagel with Cream Cheese
Chocolate Chip Cookie
Pumpkin Muffins
Brewed Coffee
Donut Holes
Butter Bear
Sandwich
Menu
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Recent Reviews
I always have a great experience at BIGGBY! The baristas there are friendly and genuinely seem to enjoy what they do. They always greet me with a smile and some of them made an effort to learn my name and my favorite drinks. My drinks are consistently made just right and the atmosphere they create makes every visit feel personal and welcoming. Big shout-out to the amazing baristas who make BIGGBY such a bright spot in my day!
I frequent this place often, staff are often short, almost appearing bothered. The coffee is always good and it’s convenient, I’m able to pick it up after a busy day quickly, but the customer service is poor. I always feel like I’m inconveniencing someone when I go there when there’s not a smile, staff behind the counter often clearing at you and weight of your card. The hand you the coffee, the same way, slide it into you without any form of eye contact.
The cultural is definitely for young people. The barista should exercise a little more patience. With everything going on now people need grace and courtesy not a condescending attitude. Please and thank you 😊
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