Used to love this place but the customer service and quality has significantly declined.
It's February 7 and this month's flavors are still not posted. It would also be hopeful to have a description provided for each flavor.
Like others, I've noticed a reduction in size and quality flavor.
Atmosphere: 3
Food: 3
Service: 1
Charita Reeves
After checking the daily menu online I decided to stop in on 1/29/25 to get the strawberry crunch cupcake, along with vanilla and grasshopper cupcakes. The strawberry crunch cupcake was a vanilla cupcake with what was supposed to be strawberry frosting. The strawberry flavor was so faint that I had to question if there was any strawberry flavoring added. The cupcake itself was very heavy and dry and literally tasted like nothing. So dry in fact that I had to take a gulp of milk after each bite. The frosting on the vanilla cupcake was good, but it was the same vanilla cupcake used for the strawberry crunch cupcake. The frosting on the grasshopper cupcake was good, but the chocolate cupcake itself was dry and lacked flavor. Aside from the lack of flavor and freshness, the cupcakes are rather small for the price you pay. I don’t know what’s happened over the years, but the cupcakes were much bigger and better when they first opened. Maybe the goal was to win Cupcake Wars and nothing else. I will stick with my regular bakery and won’t be returning here.
Food: 1
Recommended dishes: Cupcake
Michelle Edwards
My team loved the delivery of cupcakes from Cake in A Cup! They said they were "fancy and perfect!" I appreciate the staff who helped me get this order in and delivered in under 24 hours notice, while I called in from a snow storm! The cupcakes really made my team's day a special event. Thanks so much for the friendly help and wonderful cupcakes!
Food: 5
Service: 5
Wendy Finfera
I was very disappointed when I went to buy a dozen of cupcakes for my sons birthday. Their menu for the day was supposed to have a peanut butter chocolate cup cake along with a chocolate cupcake as choices and neither one of them were available. The churro cupcake did not have the topping that was shown on their website. Very very disappointing.
Atmosphere: 4
Food: 4
Service: 1
R D
I’ve been a big fan since day 1, but have been very disappointed as of recently. I’m not sure if they changed their recipe or what, but the cupcakes are much smaller & have been SO dry! The best part about them used to be how moist they were, but I’ve struck out on 3 different flavors recently, all being surprisingly small & very dry.
If you changed the recipe within the last year or so, please please go back! I used to recommend these to everyone & we always get them for family birthday parties, but sadly won’t be anymore.
Atmosphere: 5
Food: 2
Service: 5
Stephanie Hineline
These cupcakes are out of this world. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcake
Steve Wilson
Here’s some free advice: Answer the phone and put the caller on hold then wait on the person at the counter. Don’t make me wait for 10 minutes standing there while you fill the next 2 days worth of orders. That’s just good business etiquette 101. Will be a while before I’ll be back in there.
Atmosphere: 5
Food: 5
Service: 1
maureen billings
We recently were there for a cake pop class with 2 of my granddaughters. It was an enjoyable experience for all of us!
Kid-friendliness: Their classes for kids are awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcake
Tiffany Jones
I'm wasn't a buttercream frosting fan until I tried Cake in a Cup! I love the buttercream frosting, and the sugar cookie bars are amazing! The staff is always friendly!
Atmosphere: 5
Food: 5
Service: 5
russell griggs
Great milkshakes. Cupcakes and other goodies are excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 Pack of Assorted Cupcakes, Strawberry
LOVE the new location! Don’t have to worry about turning left across multiple lanes on central without a light anymore. Great cupcakes and staff are always pleasant!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemon Cream
Cassandra Momenee
Amazing place great treats and coffee Amazing people and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 Pack of Assorted Cupcakes
Hannah Sortor
This is the best bakery in Toledo! They have so many amazing things and always new things to try. We also did a cake pop class that was SO fun and worth the money.
Kid-friendliness: Love bringing my kids to dine in and eat our cupcakes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 Pack of Assorted Cupcakes
Shawna Danielle
Highly recommend stopping in on a whim or checking flavors of the day if there’s something you just gotta have! The staff here are amazing! I recently set up a tasting for my MOH and Missy and Dana were very helpful with the surprise!
Used to love this place but the customer service and quality has significantly declined.
It's February 7 and this month's flavors are still not posted. It would also be hopeful to have a description provided for each flavor.
Like others, I've noticed a reduction in size and quality flavor.
Atmosphere: 3
Food: 3
Service: 1
After checking the daily menu online I decided to stop in on 1/29/25 to get the strawberry crunch cupcake, along with vanilla and grasshopper cupcakes. The strawberry crunch cupcake was a vanilla cupcake with what was supposed to be strawberry frosting. The strawberry flavor was so faint that I had to question if there was any strawberry flavoring added. The cupcake itself was very heavy and dry and literally tasted like nothing. So dry in fact that I had to take a gulp of milk after each bite. The frosting on the vanilla cupcake was good, but it was the same vanilla cupcake used for the strawberry crunch cupcake. The frosting on the grasshopper cupcake was good, but the chocolate cupcake itself was dry and lacked flavor. Aside from the lack of flavor and freshness, the cupcakes are rather small for the price you pay. I don’t know what’s happened over the years, but the cupcakes were much bigger and better when they first opened. Maybe the goal was to win Cupcake Wars and nothing else. I will stick with my regular bakery and won’t be returning here.
Food: 1
Recommended dishes: Cupcake
My team loved the delivery of cupcakes from Cake in A Cup! They said they were "fancy and perfect!" I appreciate the staff who helped me get this order in and delivered in under 24 hours notice, while I called in from a snow storm! The cupcakes really made my team's day a special event. Thanks so much for the friendly help and wonderful cupcakes!
Food: 5
Service: 5
I was very disappointed when I went to buy a dozen of cupcakes for my sons birthday. Their menu for the day was supposed to have a peanut butter chocolate cup cake along with a chocolate cupcake as choices and neither one of them were available. The churro cupcake did not have the topping that was shown on their website. Very very disappointing.
Atmosphere: 4
Food: 4
Service: 1
I’ve been a big fan since day 1, but have been very disappointed as of recently. I’m not sure if they changed their recipe or what, but the cupcakes are much smaller & have been SO dry! The best part about them used to be how moist they were, but I’ve struck out on 3 different flavors recently, all being surprisingly small & very dry.
If you changed the recipe within the last year or so, please please go back! I used to recommend these to everyone & we always get them for family birthday parties, but sadly won’t be anymore.
Atmosphere: 5
Food: 2
Service: 5
These cupcakes are out of this world. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcake
Here’s some free advice: Answer the phone and put the caller on hold then wait on the person at the counter. Don’t make me wait for 10 minutes standing there while you fill the next 2 days worth of orders. That’s just good business etiquette 101. Will be a while before I’ll be back in there.
Atmosphere: 5
Food: 5
Service: 1
We recently were there for a cake pop class with 2 of my granddaughters. It was an enjoyable experience for all of us!
Kid-friendliness: Their classes for kids are awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcake
I'm wasn't a buttercream frosting fan until I tried Cake in a Cup! I love the buttercream frosting, and the sugar cookie bars are amazing! The staff is always friendly!
Atmosphere: 5
Food: 5
Service: 5
Great milkshakes. Cupcakes and other goodies are excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 Pack of Assorted Cupcakes, Strawberry
Restaurantji Recommends
LOVE the new location! Don’t have to worry about turning left across multiple lanes on central without a light anymore. Great cupcakes and staff are always pleasant!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemon Cream
Amazing place great treats and coffee Amazing people and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 Pack of Assorted Cupcakes
This is the best bakery in Toledo! They have so many amazing things and always new things to try. We also did a cake pop class that was SO fun and worth the money.
Kid-friendliness: Love bringing my kids to dine in and eat our cupcakes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 Pack of Assorted Cupcakes
Highly recommend stopping in on a whim or checking flavors of the day if there’s something you just gotta have! The staff here are amazing! I recently set up a tasting for my MOH and Missy and Dana were very helpful with the surprise!
Soooo
Atmosphere: 5
Food: 5
Service: 5
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