They never have any food available. With only three items on the menu you’d think they could have a supply. We stop quite often but end up having to go elsewhere. Hopefully they can get a different restaurant in there that can keep up.
Amanda Sochanski
Pretzel bites were ok. I wanted to order a pepperoni pretzel but as I was viewing the menu, the employee told me what was in the case was all that was available. So I got regular bites. They were made hours prior obviously. Only reason they get 3 stars instead of 1 is because I got a free lemonade simply because the employee forgot to ring it up even though I told him I wanted one.
Dan
Pretzels were incredibly small.
David Howell
Stopped in for some mini pretzel dogs....and get told they don't have any ready and they will not make any today.....place is bogus
DJ 1 (DJ)
How do have nothing cooked at 3. Need to keep food ready. Poor prep.
Keon Hite
Seriously terrible service. The white girl w blue eyes is super rude. They have nothing available that is on the menu. Do not come here.
Amanda Lewinski
Pretzel bites were ok. I wanted to order a pepperoni pretzel but as I was viewing the menu, the employee told me what was in the case was all that was available. So I got regular bites. They were made hours prior obviously. Only reason they get 3 stars instead of 1 is because I got a free lemonade simply because the employee forgot to ring it up even though I told him I wanted one.
T.K. Sislers
When you promise your toddler a fresh hot pretzel and they are closed at 3:30 in the afternoon! ??
There was no line and it took a while to be waited on. The pretzel was burned I got and the bits were ok, but not very flavorful. I am disappointed in this place. This was Friday 14th of May.
Ralph H
Fast service, but bad quality product.The customer before me had to ask "Can I have pretzel bites that are less burnt?"Pretty much everything in the holding area that was ready to be served was burnt. The associates shouldn't be serving this food unless it meets the minimum standards of the brand.There was a Cinnabon in this space before. Maybe they closed for the same reason.This plaza was busy, so the customers are there, but serving poor quality product will be the end of this Auntie Anne's.#burnt #pretzel
Kev H.
This pretzel shop is located at the food court inside the Erie Islands Ohio Turnpike Service Plaza. While waiting on the line I noticed there was some light verbal altercation between the customer in front of me and the cashier. The gurl at the cashier was definitely not the friendliest staff you'd ever meet. She didn't smile at any customer; pretty much a typical jaded worker, so I couldn't really blame her. So when it was my turn, I didn't expect any great service, I just wanted to buy my food. I ordered an original regular sized pretzel nuggets with a cheese sauce. She took my order and payment and went got me my pretzel. But she forgot my cheese. When I asked about my cheese, she just whipped it out below the counter unapologetically as if it was her intention all along to give it to me only after I asked. Again, I didn't make a big deal out of it, but it wasn't a great customer service, let me tell you. The pretzel was pretty delicious, very buttery. But the cut was pretty uneven though. Some pieces were a quarter of an inch and others were an inch long. The cheese sauce was horrible, omg, it tasted like super salty oil with no cheese flavor whatsoever. Dunking your already salted pretzel to this sauce made the whole pretzel super duper salty.
Vary good ❤️?
Atmosphere: 5
Food: 5
Service: 5
Great pretzels
They never have any food available. With only three items on the menu you’d think they could have a supply. We stop quite often but end up having to go elsewhere. Hopefully they can get a different restaurant in there that can keep up.
Pretzel bites were ok. I wanted to order a pepperoni pretzel but as I was viewing the menu, the employee told me what was in the case was all that was available. So I got regular bites. They were made hours prior obviously. Only reason they get 3 stars instead of 1 is because I got a free lemonade simply because the employee forgot to ring it up even though I told him I wanted one.
Pretzels were incredibly small.
Stopped in for some mini pretzel dogs....and get told they don't have any ready and they will not make any today.....place is bogus
How do have nothing cooked at 3. Need to keep food ready. Poor prep.
Seriously terrible service. The white girl w blue eyes is super rude. They have nothing available that is on the menu. Do not come here.
Pretzel bites were ok. I wanted to order a pepperoni pretzel but as I was viewing the menu, the employee told me what was in the case was all that was available. So I got regular bites. They were made hours prior obviously. Only reason they get 3 stars instead of 1 is because I got a free lemonade simply because the employee forgot to ring it up even though I told him I wanted one.
When you promise your toddler a fresh hot pretzel and they are closed at 3:30 in the afternoon! ??
Restaurantji Recommends
There was no line and it took a while to be waited on. The pretzel was burned I got and the bits were ok, but not very flavorful. I am disappointed in this place. This was Friday 14th of May.
Fast service, but bad quality product.The customer before me had to ask "Can I have pretzel bites that are less burnt?"Pretty much everything in the holding area that was ready to be served was burnt. The associates shouldn't be serving this food unless it meets the minimum standards of the brand.There was a Cinnabon in this space before. Maybe they closed for the same reason.This plaza was busy, so the customers are there, but serving poor quality product will be the end of this Auntie Anne's.#burnt #pretzel
This pretzel shop is located at the food court inside the Erie Islands Ohio Turnpike Service Plaza. While waiting on the line I noticed there was some light verbal altercation between the customer in front of me and the cashier. The gurl at the cashier was definitely not the friendliest staff you'd ever meet. She didn't smile at any customer; pretty much a typical jaded worker, so I couldn't really blame her. So when it was my turn, I didn't expect any great service, I just wanted to buy my food. I ordered an original regular sized pretzel nuggets with a cheese sauce. She took my order and payment and went got me my pretzel. But she forgot my cheese. When I asked about my cheese, she just whipped it out below the counter unapologetically as if it was her intention all along to give it to me only after I asked. Again, I didn't make a big deal out of it, but it wasn't a great customer service, let me tell you. The pretzel was pretty delicious, very buttery. But the cut was pretty uneven though. Some pieces were a quarter of an inch and others were an inch long. The cheese sauce was horrible, omg, it tasted like super salty oil with no cheese flavor whatsoever. Dunking your already salted pretzel to this sauce made the whole pretzel super duper salty.