El Rancho Nuevo - West Chester

Came in today for a pickup. Order tacos combo with rice and beans. Left a note saying only cheese and meat. It’s for a kid. Not taking this home. They didn’t give me no rice and beans . Not a big deal. I let them know. I checked the container and I let them know it’s supposed to be meat and cheese only. The lady got rude about it. A gentleman came out and I said if you have a plate I can just remove the onions and peppers and throw it away. He’s like it’s fine I’ll take care of it and gave me new ones. Wasn’t a big deal. I could just pick it out . But the two OLDER LADIES decided to talk in Spanish and make rude remarks and use cuss words and were making faces. Little did they know I actually spoke Spanish. She’s like I’m sorry I was just talking to my cousin. Grown adults acting like little kids. Poor service from grown adult women. And I left a tip online too. Been to this restaurant before to sit in and never was treated like that.

Atmosphere: 1

Food: 4

Service: 1

Great food fast and very affordable

Great food, great service, good value. Staff went above and beyond to make our birthday dinner special.

Friendly staff every time, good food, and drinks are great!

Atmosphere: 5

Food: 5

Service: 5

Service and food was amazing.

Atmosphere: 5

Food: 5

Service: 5

Everything was very good. The service was excellent and the food was amazing. Had a few margaritas with were very nice. I would come back. I wish I lived closer. But Canada is a bit of a drive. Cheers

Atmosphere: 5

Food: 5

Service: 5

Awesome great service

Love eating here! I eat at this location all the time! This is the best one for salsa and chips!

Atmosphere: 5

Food: 5

Service: 5

This place surprised us! We have driven by it a zillion times, but never stopped. Friends of ours chose to go, and called us to come meet them. Our server was attentive and friendly. The menu, like in most Mexican places, is way too long and big. I always order fajitas at a new place as a barometer for quality. Well, quality I got. The flaming cheese fajitas with chicken and steak was a large portion with tender pieces of both meats that had a great grill flavor. There were plenty of mushrooms, onions, zucchini, and pepper slices to accompany the meat. The rest of the table had the quesadillas, a huge burrito, and the chili relleno. Everyone loved their dishes. The prices are very reasonable for the amount of food you are offered. We will go back!!! Highly recommend. I usually take pics, but was distracted by conversation.

Atmosphere: 3

Food: 4

Service: 4

This was the worst service we have ever had. Our order was wrong for drinks and food. We ordered margaritas on the rocks and were served drinks without ice two times. Finally, accepting warm drinks We went 10 minutes without tortillas for the fajitas. Fajita protein included shrimp, which we did not order nor prefer. We waited 40 minutes for a server to return. Eventhough she walked past us 4 times, she never stopped or even gave us eye contact. Overall, terrible. Worst part would be eating birria tacos without ANY napkins.

Atmosphere: 2

Food: 1

Service: 1

Food was amazing I really recommend the rancho burrito if you love flavors, Our server was amazing, only gave it a 4 because as we walked in it felt like we were heavily being judged.

Atmosphere: 4

Food: 5

Service: 5

Amazing food and service!!! Monserrat is good

Atmosphere: 5

Food: 5

Service: 5

We went out for a Mother’s Day dinner and it didn’t turn out well at all. My daughters were very excited and loved the music until the food came. My wife specifically asked for tacos that had no cheese or onions and when we brought this to the waitress’s attention, she said there was nothing she could do. The man who seemed to be in charge came to the table to question my wife about the order and finally took the tacos back to fix the situation. Ten minutes later the tacos came back with cheese on them again. They made it seem like it was our fault - no apologies whatsoever. Totally unprofessional and unacceptable. I would avoid this place that seems so desperate to make a buck that they are unconcerned with the customers.

Atmosphere: 1

Food: 3

Service: 1

We loved the food here especially the chorizo tacos and our server, Andrea, was attentive and fast. The salsa has a distinct delicious flavor. Great atmosphere.

Atmosphere: 5

Food: 5

Service: 5

I loved the food here, and the service was great and speedy. The salsa has a distinct flavor. Great atmosphere.

Atmosphere: 5

Food: 5

Service: 5