A amazing place to eat if your on lunch break and want to wait in the drive threw for 22 minutes and be forced to drive off a d go without lunch... This place sucks jezzus!!!
Esteban Gabriel Fernández Escobar
Good place, they prepare the food well and the people serve you spectacularly.
Keith Hickey
I had 3 employees help me with there app to get my free burger!!! Great people Great food.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burger
M H
So it's March 31st and for the last couple of weeks I have noticed that there is a light-skinned black chick who works between the hours of 12:00 a.m. and 8 a.m. and she just looks miserable and looks like she hates her job and gives out hard biscuits and is just not very friendly and the vibe is just weird. I've been coming to this Whataburger for 6 years and maybe it's just a temporary thing but they usually always have good employees.
Atmosphere: 2
Food: 2
Service: 2
Robert Byrd
Ordered online said it would be ready , by 955, they already had the door locked , acting like a baboon , throwing her hands up saying the doors locked go to the drive-thru if I were going to use the drive-thru I would have used that option on the online order.
Atmosphere: 1
Food: 5
Service: 1
Greg Hall
Zero stars
Atmosphere: 1
Food: 1
Service: 1
Anna Hall
Very bad experience at this Whataburger. Husband was in Bethany on his way home and decided to grab food (we don’t live in Bethany). They handed him a bag and didn’t say anything else so he thought everything was in there and drove home. When he got home he realized that they had only given him drinks. I called up there to see about getting a refund because we couldn’t make it back up there the same day. Manager said that we would need to come back up there to get a refund (which is fine) but claimed it would have to be that same day or they couldn’t do a refund. We could not make it back up there the same day so now we are going to have to file a claim with our bank since we didn’t receive the food that we paid for. We would have also settled for replacement food the following day but manager didn’t offer that either. Sadly, very poor customer service and I do not recommend this Whataburger.
Service: 1
Sash
This is the 2nd time i encounter an issuewith them I Waiting 35 min for a curbside order just to receive no frilled onions on my sandwich. I will not return to this location again
Atmosphere: 1
Food: 3
Service: 2
Ivan Gutierrez
Wait time is always horrendous. You will wait 30 to 40 mins for food. Order ahead and ignore time estimates or be prepared to buckle down and wait.
I went through the drive through. They didn't put sauce on my wings, but I called them and they made it right without any question.
Atmosphere: 5
Food: 5
Service: 5
Amy
The guy at the drive thru only says "Is that it?".What happened to decent customer service?He also didn't bother asking what size we want and is rude.
Atmosphere: 1
Food: 1
Service: 1
Kelley Mcfarland
Friendly at the window and did not feel rushed. Food was a little slow but they informed us when ordering. Everything was good and hot. I paid for cheese on my pregnant wife's spicy chicken sandwich but it was not on it. This was a major negative because I love Whataburger and I want her to love you guys also but you seem to make a mistake with hers for our last two visits...same location. We could come more often!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Sandwich
Quiedra Richardson
I have been going to this location to get food for some years now and I'm finally making a review because I've given them plenty of opportunities to do better. This last time I went was a very last straw. Let me tell you what happened. On February 25th 2024 around 1:15 a.m. my husband and I show up expecting to order a burger on our way home. Unfortunately all we got was extremely pissed off and was forced to get out of the drive-thru line. When we first arrive, the person over the intercom automatically asked if we wanted something that we were uninterested in. We declined nicley & proceed to start our order letting them know we wanted a triple meat Whataburger with cheese. while we were trying to give the rest of what we wanted on our Burger the lady continues to cut us off asking us what drink we wanted. We continue to try to let them know what else is in fact on our Burger that we want to add for the extra cost that they were about to charge us. The lady continus to interrupt us once more advising she has to get my drink first before she continues. I speak up and ask her if she got extra mayonnaise on my burger she says yes rudely and I in turn explain to her I did not even get a chance to say those words because she kept interrupting us about a stupid drink I asked to speak with the manager she said she is manager and she then refuses to serve us. We pull up to the window where we see a black woman with black braids and her hair taking her headset off and not allowing anyone to open the window to speak to us. It is at that time the security guard inside comes out to tell us that we have to leave the premises when all we were trying to do was get a burger ordered. When we asked for the manager's name he refused to give it to us advise we must leave. Just like the other employees wouldn't look at us and were of no help neither was he. The level of unprofessionalism and rudeness was not only unnecessary but unfair and shouldn't be tolerated. My husband and I was having a perfectly lovely evening before these events took place which in turn ruined a great night all because of a rude manager. Now in the past I have literally ordered this exact same sandwich time and time again at this location and every single time they mess it up. That is the reason why I was not trying to move forward with any other thing to order until I got my sandwich correctly put in their system. The sandwich should have been a triple meat whataburger with cheese, grilled onions at jalapenos and add bacon and add extra mayo. It's sad that every single time I go to order this almost $20 Burger it's never correct. So when I'm trying to put this order in the fact that the so-called manager who claims to have been taken my order the entire time would not allow me to say all of this. It's unprofessional and she should be fired. I have worked in fast food and I understand drive-thru and taking orders. this should have been a simple task that in turn was not all because of a rude manager who was not trying to do her job right which was in fact is listening to the customer to hear what they want. allowing me to get my burger order out would have also allowed me to answer any further questions once I was done ordering my burger and it is unfortunate because that is a bomb Burger when its done right the first time. I will not be giving my money to this location until I know something has been done about this!****Edited @ 6:35pm same day ***A couple of hours after posting this review I got a phone call from Jasmine the manager at this location who was appalled to hear what took place and what happened. She told me that actions will be taken to rectify the situation and speaking with the manager who was on duty. And she offered me a free meal. I did accept that offer which they finally made my food right! But I'm still much more curious to find out the specific actions that were taking place to ensure this doesn't happen to another customer that's why I changed my rating from one star to 3 stars
Atmosphere: 1
Food: 5
Service: 1
Angela
I hate that I have to give them a 3 star overall. Food is always great but you WILL wait a good 30-45 minutes for your food. We have been numerous times. Not to mention, I used their app to order our food to avoid this very situation and I paid using the app. However, when we got to the location, we were told their online orders weren't coming through and I ended up not only having to pay for it a second time, but my first order involved me redeeming a reward. So, I paid $10 more for them to make a second order and we still waited.
Its overall ok just can be waiting for awhile
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Whataburger Cobb Salad
A amazing place to eat if your on lunch break and want to wait in the drive threw for 22 minutes and be forced to drive off a d go without lunch... This place sucks jezzus!!!
Good place, they prepare the food well and the people serve you spectacularly.
I had 3 employees help me with there app to get my free burger!!! Great people Great food.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burger
So it's March 31st and for the last couple of weeks I have noticed that there is a light-skinned black chick who works between the hours of 12:00 a.m. and 8 a.m. and she just looks miserable and looks like she hates her job and gives out hard biscuits and is just not very friendly and the vibe is just weird. I've been coming to this Whataburger for 6 years and maybe it's just a temporary thing but they usually always have good employees.
Atmosphere: 2
Food: 2
Service: 2
Ordered online said it would be ready , by 955, they already had the door locked , acting like a baboon , throwing her hands up saying the doors locked go to the drive-thru if I were going to use the drive-thru I would have used that option on the online order.
Atmosphere: 1
Food: 5
Service: 1
Zero stars
Atmosphere: 1
Food: 1
Service: 1
Very bad experience at this Whataburger. Husband was in Bethany on his way home and decided to grab food (we don’t live in Bethany). They handed him a bag and didn’t say anything else so he thought everything was in there and drove home. When he got home he realized that they had only given him drinks. I called up there to see about getting a refund because we couldn’t make it back up there the same day. Manager said that we would need to come back up there to get a refund (which is fine) but claimed it would have to be that same day or they couldn’t do a refund. We could not make it back up there the same day so now we are going to have to file a claim with our bank since we didn’t receive the food that we paid for. We would have also settled for replacement food the following day but manager didn’t offer that either. Sadly, very poor customer service and I do not recommend this Whataburger.
Service: 1
This is the 2nd time i encounter an issuewith them I Waiting 35 min for a curbside order just to receive no frilled onions on my sandwich. I will not return to this location again
Atmosphere: 1
Food: 3
Service: 2
Wait time is always horrendous. You will wait 30 to 40 mins for food. Order ahead and ignore time estimates or be prepared to buckle down and wait.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Restaurantji Recommends
I went through the drive through. They didn't put sauce on my wings, but I called them and they made it right without any question.
Atmosphere: 5
Food: 5
Service: 5
The guy at the drive thru only says "Is that it?".What happened to decent customer service?He also didn't bother asking what size we want and is rude.
Atmosphere: 1
Food: 1
Service: 1
Friendly at the window and did not feel rushed. Food was a little slow but they informed us when ordering. Everything was good and hot. I paid for cheese on my pregnant wife's spicy chicken sandwich but it was not on it. This was a major negative because I love Whataburger and I want her to love you guys also but you seem to make a mistake with hers for our last two visits...same location. We could come more often!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Sandwich
I have been going to this location to get food for some years now and I'm finally making a review because I've given them plenty of opportunities to do better. This last time I went was a very last straw. Let me tell you what happened. On February 25th 2024 around 1:15 a.m. my husband and I show up expecting to order a burger on our way home. Unfortunately all we got was extremely pissed off and was forced to get out of the drive-thru line. When we first arrive, the person over the intercom automatically asked if we wanted something that we were uninterested in. We declined nicley & proceed to start our order letting them know we wanted a triple meat Whataburger with cheese. while we were trying to give the rest of what we wanted on our Burger the lady continues to cut us off asking us what drink we wanted. We continue to try to let them know what else is in fact on our Burger that we want to add for the extra cost that they were about to charge us. The lady continus to interrupt us once more advising she has to get my drink first before she continues. I speak up and ask her if she got extra mayonnaise on my burger she says yes rudely and I in turn explain to her I did not even get a chance to say those words because she kept interrupting us about a stupid drink I asked to speak with the manager she said she is manager and she then refuses to serve us. We pull up to the window where we see a black woman with black braids and her hair taking her headset off and not allowing anyone to open the window to speak to us. It is at that time the security guard inside comes out to tell us that we have to leave the premises when all we were trying to do was get a burger ordered. When we asked for the manager's name he refused to give it to us advise we must leave. Just like the other employees wouldn't look at us and were of no help neither was he. The level of unprofessionalism and rudeness was not only unnecessary but unfair and shouldn't be tolerated. My husband and I was having a perfectly lovely evening before these events took place which in turn ruined a great night all because of a rude manager. Now in the past I have literally ordered this exact same sandwich time and time again at this location and every single time they mess it up. That is the reason why I was not trying to move forward with any other thing to order until I got my sandwich correctly put in their system. The sandwich should have been a triple meat whataburger with cheese, grilled onions at jalapenos and add bacon and add extra mayo. It's sad that every single time I go to order this almost $20 Burger it's never correct. So when I'm trying to put this order in the fact that the so-called manager who claims to have been taken my order the entire time would not allow me to say all of this. It's unprofessional and she should be fired. I have worked in fast food and I understand drive-thru and taking orders. this should have been a simple task that in turn was not all because of a rude manager who was not trying to do her job right which was in fact is listening to the customer to hear what they want. allowing me to get my burger order out would have also allowed me to answer any further questions once I was done ordering my burger and it is unfortunate because that is a bomb Burger when its done right the first time. I will not be giving my money to this location until I know something has been done about this!****Edited @ 6:35pm same day ***A couple of hours after posting this review I got a phone call from Jasmine the manager at this location who was appalled to hear what took place and what happened. She told me that actions will be taken to rectify the situation and speaking with the manager who was on duty. And she offered me a free meal. I did accept that offer which they finally made my food right! But I'm still much more curious to find out the specific actions that were taking place to ensure this doesn't happen to another customer that's why I changed my rating from one star to 3 stars
Atmosphere: 1
Food: 5
Service: 1
I hate that I have to give them a 3 star overall. Food is always great but you WILL wait a good 30-45 minutes for your food. We have been numerous times. Not to mention, I used their app to order our food to avoid this very situation and I paid using the app. However, when we got to the location, we were told their online orders weren't coming through and I ended up not only having to pay for it a second time, but my first order involved me redeeming a reward. So, I paid $10 more for them to make a second order and we still waited.
Atmosphere: 1
Food: 5
Service: 2