First time had dinner in this location at Boston pizza. Once walk in saw the place was going to walk out very dirty from dine to the washroom and empty plates it was dirty. The only thing it was good the person who was serving us gentleman his name Mc Mackenzie the waiter he was amazing service. He doesn’t deserve to work a place like this sorry to say that.
Food: 2
Service: 5
Kyle Sutherland
There were several issues with my most recent visit:- there is a handle missing on one of the exterior doors. It has been this way for several years, and still has not been repaired.- there was no host/hostess present when arriving inside the restaurant, and it took almost 5 minutes until a hostess arrived to seat us.- upon being seated, it took almost an additional 5 minutes before we were greeted by our server.- only one sink in the men's washroom was functional.- the men's washroom was quite dirty and looked like it hadn't been maintained to the standards that restaurants (or any public-facing building) should be.Our server was great, but unfortunately, the great service couldn't make up for the poor conditions this restaurant was in.
Atmosphere: 1
Food: 3
Service: 3
Joe
Ordered a pick up for dinner. Great selection and well worth it.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pizza Carbonara, Pasta Carnivore
C Schembri
My family and I really enjoy Boston Pizza but unfortunately I have nothing but disappointing experiences in the last few months at this location. Last night I visited again just for the fact that it’s closest location to us. Last nights service was sooooooo terrible by our male waiter yet I gave him a tip. He didn’t deserve one at all, he was incredibly unfriendly, he hardly checked in on us and we wanted refills….and neglected to bring that. He must have hated children because he seemed to avoid our table didn’t have a smile and seemed almost impatient with us for needed some time to order. I’ve never met someone in the service industry that looked like they hated being there. I would have honestly preferred a robot. The food here at this location the last 2 times I went was very mediocre and the previous time we visited my son was served meatballs that were still frozen in the middle. I’ve been to other Boston Pizza locations and their food is sooo much better. I will definitely not visit the Aurora location again although it’s convenient for me.
Atmosphere: 4
Food: 3
Service: 1
Jovairia Awan
Just ordered through uber eats which arrived minutes ago at the time of this review - cactus cut potatoes and sweet potatoes fries were the entire order. UNBELIEVABLE. Cactus cut potatoes so burnt they taste BITTER.
Food: 1
dave scott
The overall 4 star rating was due to the French onion soup. I order this at any restaurant that has it on the menu. It's one of my favorites. When it arrived, it was topped with two pieces of bread and a miniscule amount of cheese. I called our server over to the table to ask what was going on with that. It should be served with a healthy amount of mozzarella or swiss on top and then baked. For $10 I expected more than a bowl of onion soup. While I didn't get her name, she was awesome and looked after our group very well. She understood the issue with the soup and took it back to get some cheese put on it. Two others ordered the same soup after me and got what I had originally received. Very disappointing. The rest of the food was fine and I would definitely go back as I've eaten there before without any issues. This just happened to rub me the wrong way. There are before and after pictures...
Phos Chhan
We went for a impromptu dinner and we were seated quickly. Our waitress made our evening great and was tentive to our needs. Good family cozy vibe.Parking: Hate that the entrance is at the front of the building and not where u park. Everyone has to walk all the way around the whole building to get to the main entrance and with winter weather and small children or seniors, I feel like I want to turn around and rather go to Swiss Chalet next door where their entrance is better for customers.
Atmosphere: 4
Food: 4
Service: 4
Thomas McAlister
We popped in for dinner earlier, nachos needed quite a bit more toppings, my ribs were done just right, nice flavour. Both my kids enjoyed their mac and cheese, chicken tenders. Wanted to do a big shout out to our server. Her energy was off the hook, we all loved her, she was very helpful, made us feeling so welcome and kept us all smiling the whole time.
Atmosphere: 5
Food: 4
Service: 5
Ara Raouf
Celebrating our valentines with 2kids in this location. We like the atmosphere, foods and servers. Highly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boston Burger, Kids Pizza, Mediterranean Pizza
Olena Ukraine
It was a great Friday dinner, food was really good, and our waitress Ivanka was so attentive, welcoming and smiling. Thank you!
Boston pizza is what it is. Menu is getting stale imo. Need to keep adding more options. Maybe take away some unpopular dishes.This location we sat bar side. Ordered the jambalaya fettuccine and it tasted like that of every other location. However tvs are poorly located for proper viewing. Propped up super high and not enough where we were sitting. Also 2 of the tvs had the colours on them messed up. One had no blues, so everything looked red and the other was black and white? Come on.Beer selection was limited. Prefer the BP back here in Barrhaven big time. Guess these are not all the same.
Atmosphere: 2
Food: 2
Service: 3
Susu Knight
the food is good though the waitress forgot to bring the dipping sauce and did not show up again after bringing the food. we sat on the side close to the kitchen and it was way too loud. the employees were laughing and chatting way too loud and we can hear everything, which was very disturbing for us to enjoy the meal. the washroom is dirty, the auto opening door button was broken, and the hand sanitizer was empty. overall, the food is good but we will not be back to this location again.
Atmosphere: 1
Food: 4
Service: 2
Alexander Chow
Don’t go this BP! We have a kid eat free card, but they add a “waste food charge” back on our bill exact amount of the kids meal. Which we finished all food and no leftover. After confronting the waitress, she hide in kitchen with the manager and come back with new bill removed the charge. So if u when there before, please check the bill and can get money back. We do the maths, the restaurant probably wrong charge $1k a night with customer not checking the bill. Don’t go to this BP.
Atmosphere: 1
Food: 2
Service: 1
Mike Tedeschi
Ninas service was great would come back because of her food was great and service was amazing.
Atmosphere: 5
Food: 5
Service: 5
Susan Jagos
We had Claudia as a server and she was absolutely great. Friendly, generous with her time and welcoming.
First time had dinner in this location at Boston pizza. Once walk in saw the place was going to walk out very dirty from dine to the washroom and empty plates it was dirty. The only thing it was good the person who was serving us gentleman his name Mc Mackenzie the waiter he was amazing service. He doesn’t deserve to work a place like this sorry to say that.
Food: 2
Service: 5
There were several issues with my most recent visit:- there is a handle missing on one of the exterior doors. It has been this way for several years, and still has not been repaired.- there was no host/hostess present when arriving inside the restaurant, and it took almost 5 minutes until a hostess arrived to seat us.- upon being seated, it took almost an additional 5 minutes before we were greeted by our server.- only one sink in the men's washroom was functional.- the men's washroom was quite dirty and looked like it hadn't been maintained to the standards that restaurants (or any public-facing building) should be.Our server was great, but unfortunately, the great service couldn't make up for the poor conditions this restaurant was in.
Atmosphere: 1
Food: 3
Service: 3
Ordered a pick up for dinner. Great selection and well worth it.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pizza Carbonara, Pasta Carnivore
My family and I really enjoy Boston Pizza but unfortunately I have nothing but disappointing experiences in the last few months at this location. Last night I visited again just for the fact that it’s closest location to us. Last nights service was sooooooo terrible by our male waiter yet I gave him a tip. He didn’t deserve one at all, he was incredibly unfriendly, he hardly checked in on us and we wanted refills….and neglected to bring that. He must have hated children because he seemed to avoid our table didn’t have a smile and seemed almost impatient with us for needed some time to order. I’ve never met someone in the service industry that looked like they hated being there. I would have honestly preferred a robot. The food here at this location the last 2 times I went was very mediocre and the previous time we visited my son was served meatballs that were still frozen in the middle. I’ve been to other Boston Pizza locations and their food is sooo much better. I will definitely not visit the Aurora location again although it’s convenient for me.
Atmosphere: 4
Food: 3
Service: 1
Just ordered through uber eats which arrived minutes ago at the time of this review - cactus cut potatoes and sweet potatoes fries were the entire order. UNBELIEVABLE. Cactus cut potatoes so burnt they taste BITTER.
Food: 1
The overall 4 star rating was due to the French onion soup. I order this at any restaurant that has it on the menu. It's one of my favorites. When it arrived, it was topped with two pieces of bread and a miniscule amount of cheese. I called our server over to the table to ask what was going on with that. It should be served with a healthy amount of mozzarella or swiss on top and then baked. For $10 I expected more than a bowl of onion soup. While I didn't get her name, she was awesome and looked after our group very well. She understood the issue with the soup and took it back to get some cheese put on it. Two others ordered the same soup after me and got what I had originally received. Very disappointing. The rest of the food was fine and I would definitely go back as I've eaten there before without any issues. This just happened to rub me the wrong way. There are before and after pictures...
We went for a impromptu dinner and we were seated quickly. Our waitress made our evening great and was tentive to our needs. Good family cozy vibe.Parking: Hate that the entrance is at the front of the building and not where u park. Everyone has to walk all the way around the whole building to get to the main entrance and with winter weather and small children or seniors, I feel like I want to turn around and rather go to Swiss Chalet next door where their entrance is better for customers.
Atmosphere: 4
Food: 4
Service: 4
We popped in for dinner earlier, nachos needed quite a bit more toppings, my ribs were done just right, nice flavour. Both my kids enjoyed their mac and cheese, chicken tenders. Wanted to do a big shout out to our server. Her energy was off the hook, we all loved her, she was very helpful, made us feeling so welcome and kept us all smiling the whole time.
Atmosphere: 5
Food: 4
Service: 5
Celebrating our valentines with 2kids in this location. We like the atmosphere, foods and servers. Highly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boston Burger, Kids Pizza, Mediterranean Pizza
It was a great Friday dinner, food was really good, and our waitress Ivanka was so attentive, welcoming and smiling. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Boston pizza is what it is. Menu is getting stale imo. Need to keep adding more options. Maybe take away some unpopular dishes.This location we sat bar side. Ordered the jambalaya fettuccine and it tasted like that of every other location. However tvs are poorly located for proper viewing. Propped up super high and not enough where we were sitting. Also 2 of the tvs had the colours on them messed up. One had no blues, so everything looked red and the other was black and white? Come on.Beer selection was limited. Prefer the BP back here in Barrhaven big time. Guess these are not all the same.
Atmosphere: 2
Food: 2
Service: 3
the food is good though the waitress forgot to bring the dipping sauce and did not show up again after bringing the food. we sat on the side close to the kitchen and it was way too loud. the employees were laughing and chatting way too loud and we can hear everything, which was very disturbing for us to enjoy the meal. the washroom is dirty, the auto opening door button was broken, and the hand sanitizer was empty. overall, the food is good but we will not be back to this location again.
Atmosphere: 1
Food: 4
Service: 2
Don’t go this BP! We have a kid eat free card, but they add a “waste food charge” back on our bill exact amount of the kids meal. Which we finished all food and no leftover. After confronting the waitress, she hide in kitchen with the manager and come back with new bill removed the charge. So if u when there before, please check the bill and can get money back. We do the maths, the restaurant probably wrong charge $1k a night with customer not checking the bill. Don’t go to this BP.
Atmosphere: 1
Food: 2
Service: 1
Ninas service was great would come back because of her food was great and service was amazing.
Atmosphere: 5
Food: 5
Service: 5
We had Claudia as a server and she was absolutely great. Friendly, generous with her time and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spaghetti Tomato Sauce, Pizza Carbonara, Boston Burger, Kids Pizza