Purchased a $30 ice cream cake for a birthday, asked the staff if they could add sprinkles to the icing on the cake (as some of the other cakes in the freezer had icing flowers, balloons or sprinkles on them and the purple one we picked didn’t) They said no the owner isn’t here and we aren’t allowed to alter the cakes (might I add they wrote happy birthday on the cake, is this not altering the cake?) I offered to pay for the sprinkles and they still refused. Poor customer service, left with 2 small children in tears because we couldn’t purchase sprinkles for their grandpas birthday cake.
Next time I’ll go to Kawartha Dairy up the road.
Josephine Schryer
If you're swinging by Bancroft Dairy Queen with a craving for soft serve, brace yourself: the portion sizes are shockingly small for the price. I paid $3.50 for a small cone that was so petite, I’m convinced a toddler could polish it off in under three minutes. That’s not an exaggeration—blink and it's gone.
For what you get, the value just isn’t there. The quality was fine, the service was okay, but when it comes to quantity, it felt like a bit of a letdown. Hopefully they reconsider the sizing or pricing, because right now it doesn’t quite feel like a fair deal.
Warren McFaul
Enjoyed a vanilla cone
Scott Hoffman
Best Dairy Queen in Ontario
Buddcar Cook
Super friendly staff. Great place to go on a hot sunny , muggy day . The Patio rules .
David Lankshear
Fast and friendly
Sherezade Cabanas-Villa
Undeniably one of the worst experiences I’ve had within a food service industry establishment. They gave us trouble asking to substitute one ingredient for another (brownie vs Reece pieces) firstly. Then when we walked back in 5 minutes later to ask for extra pineapple on the Sunday we got (we’d pay the extra 60 cents for the topping) they proceeded to state they are not a grocery store cannot charge for just one topping like that. Will never return to this location again.
Atmosphere: 1
Food: 1
Service: 1
Valerie Sanford
We just moved to the area, loved it been many times the staff is awesome, my hubby came here with his grandparents when he was a kid so very special to us, be back soon. Had us at icecream 🍨🍧🌈❤
This place is cool, the people there are nice. My only issue is the amount of cool that contains peanuts and how the hotdogs taste.
Atmosphere: 4
Food: 3
Service: 5
Gigi Peach
This is the worst dairy queen I've ever been too. Absolutely no customer service and my blizzard was completely melted and wasn't flipped, service was horrible, the cashier had their arm up on the cashier the entire time and when I mentioned that they said it's their comfort, yeah well my comfort would be to receive proper customer service.
After complaining to the staff all they did was make excuses, saying the syrup for the strawberry cheesecake makes it really soft, I KNOW FOR A FACT THOSE AREN'T SERVED LIQUID. I would never have served that, especially considering I have worked in ice cream.
Atmosphere: 1
Food: 1
Service: 1
Elsie Margaret
This is the worst dairy queen I've ever been too. Absolutely no customer service and my blizzard was completely melted and wasn't flipped, service was horrible, the cashier had their arm up on the cashier the entire time and when I mentioned that they said it's their comfort, yeah well my comfort would be to receive proper customer service.
After complaining to the staff all they did was make excuses, saying the syrup for the strawberry cheesecake makes it really soft, I KNOW FOR A FACT THOSE AREN'T SERVED LIQUID. I would never have served that, especially considering I have worked in ice cream.
Nice but tables are so DIRTY!.
Always friendly and fast service
Purchased a $30 ice cream cake for a birthday, asked the staff if they could add sprinkles to the icing on the cake (as some of the other cakes in the freezer had icing flowers, balloons or sprinkles on them and the purple one we picked didn’t) They said no the owner isn’t here and we aren’t allowed to alter the cakes (might I add they wrote happy birthday on the cake, is this not altering the cake?) I offered to pay for the sprinkles and they still refused. Poor customer service, left with 2 small children in tears because we couldn’t purchase sprinkles for their grandpas birthday cake.
Next time I’ll go to Kawartha Dairy up the road.
If you're swinging by Bancroft Dairy Queen with a craving for soft serve, brace yourself: the portion sizes are shockingly small for the price. I paid $3.50 for a small cone that was so petite, I’m convinced a toddler could polish it off in under three minutes. That’s not an exaggeration—blink and it's gone.
For what you get, the value just isn’t there. The quality was fine, the service was okay, but when it comes to quantity, it felt like a bit of a letdown. Hopefully they reconsider the sizing or pricing, because right now it doesn’t quite feel like a fair deal.
Enjoyed a vanilla cone
Best Dairy Queen in Ontario
Super friendly staff. Great place to go on a hot sunny , muggy day . The Patio rules .
Fast and friendly
Undeniably one of the worst experiences I’ve had within a food service industry establishment. They gave us trouble asking to substitute one ingredient for another (brownie vs Reece pieces) firstly. Then when we walked back in 5 minutes later to ask for extra pineapple on the Sunday we got (we’d pay the extra 60 cents for the topping) they proceeded to state they are not a grocery store cannot charge for just one topping like that. Will never return to this location again.
Atmosphere: 1
Food: 1
Service: 1
We just moved to the area, loved it been many times the staff is awesome, my hubby came here with his grandparents when he was a kid so very special to us, be back soon.
Had us at icecream 🍨🍧🌈❤
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Blizzard
Restaurantji Recommends
This place is cool, the people there are nice. My only issue is the amount of cool that contains peanuts and how the hotdogs taste.
Atmosphere: 4
Food: 3
Service: 5
This is the worst dairy queen I've ever been too. Absolutely no customer service and
my blizzard was completely melted and wasn't flipped, service was horrible, the cashier had their arm up on the cashier the entire time and when I mentioned that they said it's their comfort, yeah well my comfort would be to receive proper customer service.
After complaining to the staff all they did was make excuses, saying the syrup for the strawberry cheesecake makes it really soft, I KNOW FOR A FACT THOSE AREN'T SERVED LIQUID. I would never have served that, especially considering I have worked in ice cream.
Atmosphere: 1
Food: 1
Service: 1
This is the worst dairy queen I've ever been too. Absolutely no customer service and
my blizzard was completely melted and wasn't flipped, service was horrible, the cashier had their arm up on the cashier the entire time and when I mentioned that they said it's their comfort, yeah well my comfort would be to receive proper customer service.
After complaining to the staff all they did was make excuses, saying the syrup for the strawberry cheesecake makes it really soft, I KNOW FOR A FACT THOSE AREN'T SERVED LIQUID. I would never have served that, especially considering I have worked in ice cream.
Atmosphere: 1
Food: 1
Service: 1
Kinda sketchy
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Blizzard
Walt Disney 100 Years Of
Atmosphere: 5
Food: 5
Service: 5
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