I have eaten here more times than I can count, but today's horrible reheated fries should not have even been allowed to leave the store. Honestly who orders poutine made with reheated fries. But on the plus side thank goodness for there always fresh cheese curds at least I could eat them.
Sheldon Perrotta
I love smokes poutine but it's just always incorrect
Edgar Carvalho
Nasty fries, first and last time here. Should have read the reviews before I went. Stay away.
Gee Em
Don't waste your money here. We waited 30 mins for our poutine, guy told us that Uber eats gets priority. Not only that but the poutine itself is one of the worst I've had. Fries are hard and definitely not fresh. The worst. I wanted to go ask for a refund but didn't have time. Also there should be more ppl working not just 1 person. Just terrible. This has got to be the worst Smokes so far. Even the food trucks are better. How do u mess this up? Do better or shut down.
Reply for owner: the long wait time is one thing and I can overlook that but the real issue here is the quality of your food!!! If you took the time to read more reviews you would see it's pretty consistent. Even comments from a year ago have the same complaint. Clearly, you haven't addressed it. The fries are terrible. They are stale and hard. I've never had fries like this ever before. I don't need a free meal, cuz I'm not coming back there ever again. But do better for other customers at least. This is not acceptable. I feel like I got cheated, paid over $30 for very very crappy food. Doesn't seem like you care about your business since you've allowed this to go on way too long.
Dave C
For what you get, this place is really expensive. Over $50 for two fries and drinks!?!?
Sonya Jade
The gentleman who was working there was so friendly and personable! We chatted for several minutes while he prepared my food, the conversation and overall interaction with the man who worked there really brightened my day, excellent customer service! I ordered the buffalo califlower ranch poutine with chicken gravy instead of veggie gravy. It was delicious, I got the medium size and there was enough in it that I will have leftovers for later. Will definitely go again.
Gordon Frew
It's been some time since we've had Smoke's. Used to get it from the original Queen Street location in Toronto all the time (gone now) and was happy to have a location open in Barrie. The quality of the product we received was not what I used to get. Fries were undercooked, gravy was thin, toppings and cheese curds were sparse. I should have realized when we were asked multiple times if we wanted to add anything additional to our poutine. That was never required before. Will not be going back to this location anytime soon...and my next visit to a Smoke's will determine if the franchise is now a write off.
Andrew MacDougall
Food and service always good. Hot and fresh poutine. Small, quiet atmosphere. Good 80s music. I recommend to friends and even bring my girlfriend occasionally. šš»
Had Smoke's about 6 years ago and loved it, finally got around to trying again and cannot adequately express my disappointment. Order pierogies, only get 3 which taste the same as the bulk No Name bag I have in my freezer. Ordered a Doubling Down - chicken was totally unseasoned and bland, they cover it in cheese sauce so you can't even hold it, bacon was overcooked and the only flavor was ranch dressing. Ordered a cheeseburger poutine and again super bland, the ground beef actually made it worse, there's barely any cheese curds and I can't even taste the gravy it's so plain. This restaurant's entire identity is centered on french fries, but you can get better fries at A&W or Wendy's. Seriously, between the terrible quality of the fries and the lackluster, tasteless gravy I was massively underwhelmed and frankly a little frustrated that practically every item costs at least $18. Do not eat here.
Brian Bell
Nothing but smiles and delicious routine. 11/10
Wanda Dodd
Food was cold and nasty. Inedible.
CREEPERMAN 8000
This was my first and last time there. The fries were either stale or reheated/cooked. Zero flavour. The so called āgrilled chickenā was more like cubed tofu. BARELY any cheese. I hate wasting food and still couldnāt even finish it. I had to throw out 1/3 of the smallest size they had.
Jacqueline Domander
Ordered the large deep fried cheese curds off uberā¦ $19.39 total and was giving size SMALL boooooo tomato tomato
Burned fries for Poutine.
Awesome customer service.
I have eaten here more times than I can count, but today's horrible reheated fries should not have even been allowed to leave the store. Honestly who orders poutine made with reheated fries. But on the plus side thank goodness for there always fresh cheese curds at least I could eat them.
I love smokes poutine but it's just always incorrect
Nasty fries, first and last time here. Should have read the reviews before I went. Stay away.
Don't waste your money here. We waited 30 mins for our poutine, guy told us that Uber eats gets priority. Not only that but the poutine itself is one of the worst I've had. Fries are hard and definitely not fresh. The worst. I wanted to go ask for a refund but didn't have time. Also there should be more ppl working not just 1 person. Just terrible. This has got to be the worst Smokes so far. Even the food trucks are better. How do u mess this up? Do better or shut down.
Reply for owner: the long wait time is one thing and I can overlook that but the real issue here is the quality of your food!!! If you took the time to read more reviews you would see it's pretty consistent. Even comments from a year ago have the same complaint. Clearly, you haven't addressed it. The fries are terrible. They are stale and hard. I've never had fries like this ever before. I don't need a free meal, cuz I'm not coming back there ever again. But do better for other customers at least. This is not acceptable. I feel like I got cheated, paid over $30 for very very crappy food. Doesn't seem like you care about your business since you've allowed this to go on way too long.
For what you get, this place is really expensive. Over $50 for two fries and drinks!?!?
The gentleman who was working there was so friendly and personable! We chatted for several minutes while he prepared my food, the conversation and overall interaction with the man who worked there really brightened my day, excellent customer service! I ordered the buffalo califlower ranch poutine with chicken gravy instead of veggie gravy. It was delicious, I got the medium size and there was enough in it that I will have leftovers for later. Will definitely go again.
It's been some time since we've had Smoke's. Used to get it from the original Queen Street location in Toronto all the time (gone now) and was happy to have a location open in Barrie. The quality of the product we received was not what I used to get. Fries were undercooked, gravy was thin, toppings and cheese curds were sparse. I should have realized when we were asked multiple times if we wanted to add anything additional to our poutine. That was never required before. Will not be going back to this location anytime soon...and my next visit to a Smoke's will determine if the franchise is now a write off.
Food and service always good. Hot and fresh poutine. Small, quiet atmosphere. Good 80s music. I recommend to friends and even bring my girlfriend occasionally. šš»
Restaurantji Recommends
Had Smoke's about 6 years ago and loved it, finally got around to trying again and cannot adequately express my disappointment. Order pierogies, only get 3 which taste the same as the bulk No Name bag I have in my freezer. Ordered a Doubling Down - chicken was totally unseasoned and bland, they cover it in cheese sauce so you can't even hold it, bacon was overcooked and the only flavor was ranch dressing. Ordered a cheeseburger poutine and again super bland, the ground beef actually made it worse, there's barely any cheese curds and I can't even taste the gravy it's so plain. This restaurant's entire identity is centered on french fries, but you can get better fries at A&W or Wendy's. Seriously, between the terrible quality of the fries and the lackluster, tasteless gravy I was massively underwhelmed and frankly a little frustrated that practically every item costs at least $18. Do not eat here.
Nothing but smiles and delicious routine. 11/10
Food was cold and nasty. Inedible.
This was my first and last time there. The fries were either stale or reheated/cooked. Zero flavour. The so called āgrilled chickenā was more like cubed tofu. BARELY any cheese. I hate wasting food and still couldnāt even finish it. I had to throw out 1/3 of the smallest size they had.
Ordered the large deep fried cheese curds off uberā¦ $19.39 total and was giving size SMALL boooooo tomato tomato
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