Unacceptable Experience – Found a Rock in the Food
We had a very disappointing and frankly concerning experience at Mandarin. While eating the macaroni salad, we found an actual rock in it — not an undercooked pasta piece, an actual rock. When we brought it up to the staff, the manager Ryan Ruan took it to the kitchen and later claimed it was just a hard piece of pasta that wasn’t boiled properly, saying they found others like it. That’s disturbing in itself, but we made it clear this wasn’t pasta — it didn’t look or feel like macaroni and couldn’t even be broken apart. One of us nearly chipped a tooth on it.
Instead of handling it seriously, they gave us a 20% discount and shrugged it off. No sincere apology, no real accountability. Just a poor excuse for something that should never happen in any restaurant.
To make matters worse, the service was terrible. We had to ask multiple times for our water to be refilled, and our used plates were left on the table far too long. For a restaurant that claims to pride itself on service and quality, this experience was a huge letdown.
We won’t be returning.
Natalie Valencia
I have visited this location a few times over the years, and this one has always been one of my favourites. The food is fresh, and they keep it coming. There are lots of options, and servers are always around to help. Our large group was very pleased. The bathrooms are nice and clean as well.
Bashu Ghale
Food is fresh and tastes good. Service is very nice Overall excellent experience.
Chester DC
Excellent food, service, place, location all and all. Highly recommended
Samuel
Totally disappointed with the customer service and the waiting time.
Devin Hobdy
Venkata was lovely
Justyna B
Great selection of food. Fresh. Clean. Wonderful staff.
Barbie Jo Basa
Thank you Sonia! You were amazing!!!!
Sayul Herath
IT WAS SO GOOD, FOOD WAS SO GOOD, INTERIOR IS SO COOL, THE FISH TANKS ARE AWASOME
_dani_ 0713
Holly provided amazing service and the food was delicious!
Great experience, very friendly and welcoming staff. Amazing food.
NadaL
Over the period of time the quality and the taste of the food has gone down. Used to love going to Mandarin not anymore.
zac ragoonath
Glad we had reservations. The days of walk ins may be ending. The staff is always attentive. Prices have gone up so this is a place for special occasions now. The food is good. The desserts have shrunk in serving size and the variety has been reduced.
Jason Lin
Mandarin is the go to place for gatherings and celebrations,never let you down.
Unacceptable Experience – Found a Rock in the Food
We had a very disappointing and frankly concerning experience at Mandarin. While eating the macaroni salad, we found an actual rock in it — not an undercooked pasta piece, an actual rock. When we brought it up to the staff, the manager Ryan Ruan took it to the kitchen and later claimed it was just a hard piece of pasta that wasn’t boiled properly, saying they found others like it. That’s disturbing in itself, but we made it clear this wasn’t pasta — it didn’t look or feel like macaroni and couldn’t even be broken apart. One of us nearly chipped a tooth on it.
Instead of handling it seriously, they gave us a 20% discount and shrugged it off. No sincere apology, no real accountability. Just a poor excuse for something that should never happen in any restaurant.
To make matters worse, the service was terrible. We had to ask multiple times for our water to be refilled, and our used plates were left on the table far too long. For a restaurant that claims to pride itself on service and quality, this experience was a huge letdown.
We won’t be returning.
I have visited this location a few times over the years, and this one has always been one of my favourites. The food is fresh, and they keep it coming. There are lots of options, and servers are always around to help. Our large group was very pleased.
The bathrooms are nice and clean as well.
Food is fresh and tastes good. Service is very nice
Overall excellent experience.
Excellent food, service, place, location all and all. Highly recommended
Totally disappointed with the customer service and the waiting time.
Venkata was lovely
Great selection of food. Fresh. Clean. Wonderful staff.
Thank you Sonia! You were amazing!!!!
IT WAS SO GOOD, FOOD WAS SO GOOD, INTERIOR IS SO COOL, THE FISH TANKS ARE AWASOME
Holly provided amazing service and the food was delicious!
Restaurantji Recommends
Holly is a great server!
Great experience, very friendly and welcoming staff. Amazing food.
Over the period of time the quality and the taste of the food has gone down. Used to love going to Mandarin not anymore.
Glad we had reservations. The days of walk ins may be ending. The staff is always attentive. Prices have gone up so this is a place for special occasions now. The food is good. The desserts have shrunk in serving size and the variety has been reduced.
Mandarin is the go to place for gatherings and celebrations,never let you down.
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